Verizon

The only reason I give our experience 2 stars is because we in the end were helped by Stephanie an Experience Specialist who was amazing. As for the rest of our experience it was a nightmare with the sales person who assisted us. We already knew what promotion we were eligible for. First he said it was for only one of our two phones, then he looked at our account and said yes it was for both. Then he said if we got a Droid as one of the phones the promotion would be double for that phone. Fine all settled. Then he stepped away and came back with some package deal trying to hoodwink us into getting what turned out to be a 2 year old model iPad. And said that we didn’t qualify for both promotions after all and balked at what has always been their trade in value for an iPhone. Said all kinds of conflicting things and some untruths. We ended up getting our original wants and he said we were eligible for the promotion we were aware we were offered before we came in and gave us the trade in amounts that we had looked up ourselves before coming in. He needlessly wasted our time when we said when we came in we needed to be somewhere at a specific time. And he did so to try and hoodwink us into agreeing to a two year old model iPad which we already have.

Today, I brought in my old phone to get the $ 200 credit promised when I purchased a new phone. I was helped with this transaction by Jonah Nelson. I am pleased to report that
i was in the store only 10 minutes and received the credit. Jonah knew how to do
all the paperwork and cleared my phone before taking it on return. It is nice to work
with a person like Jonah who knows how to do all of Verizon’s complicated transactions
and can give excellent customer service.

I’m surprised to see this store only has 2 stArs. They are by far the best location in town! After 4 months of trying to get my fiancées work phone moved onto our family account Maddy was able to help us. Left satisfied.

Worst experience in my Life
they lie to you trying to make commion and
tell you its all free and it will show up on your bill
straight up liers
made me buy $ 474 worth of acceroies telling me its all free and it shows up on my bill

Went to this store with low expectations. Had just gotten free upgrades from another location, but found I should’ve kept what I had because data transfer and new software can lead to problems and lost features. A normal store would have thrown their hands up in the air and said they’re sorry. But not this group. One by one, more employees came over and started working on my problem because it had been so common with others. Four hours later, they were still at it, making calls around the country, looking up internet forums, reprogramming, and anything else that would be deemed creative, out of the box thinking. I think I tired before they did. Although not all is not quite fixed yet (aol servers have lost months of sent mails, along with some other tidying up to do) I know the staff at this location will go the extra mile for me, rather than roll their eyes at me because of my lack of techie genes.

We went in to discuss a sale advertised that would lower our monthly costs since we were on a very old plan. They said we qualified. Our monthly bill would go down around 20 dollars. AND, it came with a free tablet. I said to Ryan upfront that you don’t simply get something for nothing at these sort of stores. He said that this was a big customer service promotion to show they care. They aren’t like Comcast, where they try to rip you off and adjust prices a year later. I said we don’t want the tablet. It won’t be used. It will sit in the box. He said it was a free tablet. They will deactivate for us, no catches. Just take it.
Two months later, we find we’ve been paying a monthly fee on our tablet for the service on it. It sits in a box in a cabinet. Nobody has used it. We will be paying nearly 250 dollars on it over the lifetime we have it before we can cancel service, or we can pay the service cancellation fee — a considerably larger sum.
We went in and asked why we were told there were fees for a device that isn’t activated. That we weren’t using, and that we didn’t want in the first place. Their response was you had 14 days to return it and you didn’t, so too darn bad. We wouldn’t have even seen the monthly fee after 14 days, so that voids that argument. The managers refused to talk to us. They simply sent a customer rep out to keep talking to us. Like a very shady car lot.
Wow. Bad. Absolutely will never go to this location again.

Jules was awesome! Very helpful and personable. Made the experience a pleasure in comparison to the Bridgeport store. Will be be coming back to this store for sure and definitely not to the Bridgeport one!

All I need is a few accessories and wtf it’s taking so long. F this shit all I need was for them to bring out a few accessories to choose from at the back and boom… It’s taking them so long… I don’t have all day! I’ve had the same situation at the cascade station vz store and I was out there in no time… This branch sucks!!! Needs new management or something

A sales person in this Washington Square Mall location called Shawn Kratochvil is a rude racist! She does racial profiling to customers and she was not happy because we are Asians. When we went to buy a new iPhone5s to switch from our old iPhone 4 which we have been using for few years, she was full of suspicions because she thought we are Chines from Mainland China who sell iPhones in black-​market. Shawan kept asking us if we can buy iPhones in China so we said we are not Chinese but we are Japanese and China and Japan is a different country and we can buy iPhones in JAPAN because we HAVE Apple stores all over Japan and even my seventy years old mother has both iPad and iPhone latest versions in Japan! So does my siblings. We even had to declare we do not sell iPhones in black market, otherwise she was not happy to sell. She has a sick attitude! Why do I have to explain all of this to a sales person who obvisouly has very low level of education? You may not need a college degree to sell cellphones but I do expect any sales pesron not to be rude because of the lack of thier brain and custome’rs nationalities or ethnicity. I said to her if she has ever seen a local news when new iPhone and iPad is newly released. Because of the time difference in Japan, it is the first country in the world iPhone, iPad and Beaujolais Nouveau are sold and local news used to show people liing up in fornt of Apple store in downtown Tokyo. After she AGREED to sell us iPhones she now became even more sarcastic and repeated saying «this phone is very very expensive!» at least five times! I know they are not cheap but we can afford it. That is why we are in the store to buy! Why does she have to say it so many time as if she is sating to a kids? We get pretty embarrassed and humiliated by then. Do you think we are poor immigrants who cannot even afford to buy new iPhones when she was wearing old worn out red coat which is made of 100% Acrylic fiber with sun tanning salon face?
ワシントンスクエアー内のヴォライゾンの店の、ＳＣＨＡＷＮ ＫＲＡＴＯＣＨＩＶＩＬっていう女性店員は、最悪。私らは日本人なのに、中国本土と日本が違う国だという事を知らないので、中国本土に新しいアイフォンを横流しすると疑って売りたがらなかった。「あなたの国ではアイフォンが買えないんでしょ？」って言うので、「日本では買えるよ。アップルストアが一杯あるし。うちの７０歳代の母親でさえ、日本で最新のアイフォンとｉＰａｄを両方持っている。それと中国と日本は違う国よ。」って言っても、その話ですら疑ってた。教育レベルが低いのは理解できるが、近年で西海岸で、そこまでの無知な人間に会ったのは初めて。 その他にも、何年間ＵＳＡに住んでるのかとか、年に何回海外に行くのかと質問され、本当に、密売人のように扱われた。挙句の果てに、「この電話はすーごく高いから」って何回も嫌味を言われて、この店員の悪いオーラで、まるで自分が悪い事をしてるみたいな気持ちになってきて、段々みじめになってきた。なんで、たかが新しいアイフォンを買いに行って、ここまでの体験をしなきゃいけないのか理解できない。客を貧乏人扱いしたけど、この人、日焼けサロンでガンガンに焼いて真っ黒なボロボロの肌をして、１００％アクリルの着古した古い赤いトレンチコートを着た。。。

After having a terrible experience at a Go Wireless store that messed up my account, I was pleased to find Ari at this store who went out of his way to straighten things out for me. His knowledge of the options and can do attitude was much appreciated. I went in knowing what I wanted and he gave me exactly that. He even gave the information I needed to go back to the Go Wireless store and ensure that they undid everything.

Handled buying my phone online and choose in store pickup.. . Didn’t plan on being upsold about 3 times before finishing the transaction — frustrating. I just wanted to very quickly pick up my phone.

STAY AWAY FROM VERIZON STORES !!! their phone service is great but the stores will attempt to rip u off and will not honor internet posted prices from verizon– I spoke with verizon phone reps and they apologized and actually said the stores are commissioned based and thats what they do– order the phones online and have them shipped to you– you will save hundreds– I cannot believe that verizon retailers do this and i have experienced this at 5 stores– the negative reviews are simple –the salespeople are trained to pick your pocket and apparently verizon has no control over it– If you dont believe me –check it out unbelievable!!!

Hard sales/​pushy tactics — I came in to return a phone and every sales person who asked what I needed to do declined to help upon hearing why I was there — I get that they aren’t getting anything out of it but this is part of customer service. I waited 45 min past when my name came up on the list to be served. I’d go anywhere else next time.

The staff is always friendly and eager to help with any problems. Only Verizon I like to frequent. Phone wouldn’t charge took it in and they set me up with a new one that was sent to my house the next day.