The Home Depot

Customer service at this store is non existent, I had a problem with a delivery from this store and it was very difficult to speak with customer service. No one would answer the call. When I finally did get a person on the other end, he said that I should have read the fine print on the delivery contract. Obviously, true! My landscape timbers, rebar and other heavy items were left out in the street. I have a very flat long driveway that would provide for an easy drop, but no, the driver left it out on the street! I asked for an afternoon delivery, but no, he came in the morning.
Home Depot says that they have no control over delivery, so why did they ask for delivery instructions if no one was going to follow them? Twice, I had to discourage people from taking my products because they looked like I had put them out for the taking.
Bottom line is read the fine print and don’t think that you can just call and speak with customer service at the Tigard Home Depot.

This store is uterly incapable of filling online orders for pickup. I have tried multiple times. Not once have they succeeded. Usually after about 4 hours I call to check. Then I get handed around to different departments, spend 10+ minutes on hold each transfer, only to find out they have not started to fill the order yet. No other Home Depot has this problem, that I have used. On top of this when I finally go in to get a order they act very inconvenienced about it. They usually only have part of the order at pickup. The rest is usually out of stock, which they don’t bother to tell me, or they just haven’t got it. I have to walk around and fill it my self. this is usually 5 – 8 hours after I placed the order (which it says is usually ready in 2). Overall it completely defeats the purpose of being able to order online and quickly pick it up in store after a few hours.
I am about to pick up a order that the manager told me is ready, even though the computer system does not say that it is. However it goes I think I am pretty much done using this Home Depot. After all there is a Lowe’s down the street that has not messed up an online order of mine once.
Update: this time the order was ready. Though there was still a 20 minute wait to get to the CS desk. that on top of all the time i had to spend on the phone after calling them to find out if the order was ready completely defeats the purpose. Quicker and more convenient to not order online. not going to bother with the online pick-​up here again.

I rented a sod cutter this morning. The employee who initially helped me was nice enough, explained it was $ 60 for four hours, showed me how to operate it, etc. Provided DL and credit card info and loaded it in my minivan, on my way. Once I tried to use it it became clear it wasn’t cutting the sod. Went to Youtube and after 20 minutes figured out he never told me how to lower the cutter (you need to lower it and then lock it very hard in place). Got it to work, returned it. New lady was very short with me-you’ll be charged a cleaning fee of $ 50 because you didn’t clean it. I was very surprised, no one explained this ahead of time. I told her that, she again was quite nasty, said too bad you should have read the fine print in the contract. Technically she is correct, although I explained in practice they should have told me orally as well as most people don’t read the fine print. She said too bad. I was disappointed with the tone and the curtness of the exchange. No sympathy or understanding, no I’ll check with my manager, nothing. I was exhausted from using the machine (weighs hundreds of pounds) and at the end of my rope. I told her I was angry and that it was unfair. Too bad-​next customer. Moral of the story-​know that anything you rent you need to clean yourself regardless of whether they tell you ahead of time. That means any little bit of dirt or mud will get you a charge.

We have been disappointed with Home Depot Pro Referral service. An in-​home consultation of 60 to 90 minute is required. This is more sales pitch oriented rather than getting you a real contractor who can get the job done at a fair price. We will not be using this service in the future.

Awful, awful, ridiculous. I rarely post reviews but after the treatment I’ve received I am compelled to tell the story. I purchased a Maytag washer, and once it was here I decided to go ahead and buy the matching dryer. It’s now 5 weeks later and I still don’t have my dryer, although I have lost 3 days stuck here waiting for delivery and now 2 ½ hours on the phone trying to resolve the issues. They actually brought the dryer here a few days ago, but then refused to install it. I was told that they won’t install it because they didn’t install the washer. I explained and proved that they sold me the washer a few weeks ago, and that they did install it. No matter, I’m told, because they will only install the dryer if they bring both the washer and the dryer on the same trip. I explained this was the third day that I have not gone to work awaiting this dryer, and we simply needed to get this done. The installer could not have cared less. He told me to order a different dryer. Yesterday I tried for 2 ½ hours to resolve the whole mess, and at every turn I was told that there is no way they can possible bring the dryer and install it. Today I have canceled the order after buying the identical dryer from Sears ($ 70 less), and Sears assures me they are perfectly happy to install it. I’m simply beyond done with Home Depot, and this will cost them a ridiculous amount of lost business. The consumer doesn’t have to just absorb their BS without recourse anymore.

Nice store, feels similar to Obi or Leroy Merlin in Europe. I liked you get get everything you need for you home or garden, materials, tools, etc. personnel did well during both of my recent visits, there are always people around to help you. Bred in tools department was incredibly knowledgeable and helpful. Definitely recommend the store.

I have lots of good experiences recently. Whenever I need advice on lumber, equipment or garden materials I ask. 99% of the time I get sound advice immediately. Ryan in lumber is really helpful, as was the great female crew member in power tools yesterday when I was completely flummoxed about drilling a ½” hole through 6×6. Cheers!

Horribly understaffed. Those that were there didn’t really «feel like it.» The lumber and tool dept treat women like they’re stupid. And when they realize otherwise they tell a lie. Not going back EVER.

The Home Depot delivery department needs an overhaul. This is the second time I have ordered an appliance for delivery only to be stood up. They call and give a 30 minute window to meet them on site. A minute later they called and said, «they’re on site now and can only wait 15 minutes. I said I just got the 30 minute call! Sorry they only wait 15 minutes. I have 34 units of rental property and spend an average of several thousand dollars there a month but too bad, they just lost a customer. No excuse for lameness, they can do better.

Probably one of the worst shopping experiences I have had this year. I come in at 9:45am for an appliance sale, the store is at most at 15% capacity and there are two sales reps in the appliance section. One rep is helping customers the other is on the phone, I am told once she is off the phone she will assist me. 5 mins later at 9:50, I look and find her helping another customer who just walked in. After waiting another 20 min a manager who Reeks of cigarette smoke approaches me, he proceeds to state he will get someone else to help me. 10 min later some poor employee is brought before me and I am told he will assist me, I ask the dude a question he starts looking it up? He has not worked in this dept for a long time and it’s obvious they brought him in just to placate me.
Obviously if there is a sale going on more people should be scheduled to handle the expected influx of people. Home Depot needs to understand they are selling washing machines not some rare life saving medicine that can only be bought from them.
This is a problem with corporations, no accountability, the store does not even have a manager only assistant managers.
Home Depot’s idea of handling a situation is to keep you waiting until you just leave the store.

Usually love Home Depot however today I couldn’t find anyone in plumping or lumber to help. Once I did find someone in plumbing he was very friendly and helpful. My search for help continued in the lumber department. I had to go the front to find someone, only to find out they couldn’t help me today because their saw is broken… your a hardware store and you have a broken saw –_​– guess I’ll have to make another trip another day… maybe

I buy a lot of materials at this Home Depot. They have everything and are excellent for quickly purchasing all kinds of different materials for jobs. I don’t think Home Depot’s are the best for special order or specialized products. They try to be a one stop shop and do a decent job. For certain items you’ll get the more selection and more knowledgeable sales people by going to a specialty store. Whether it be a a paint store, lumber yard, plumbing store, flooring store, ect.
For most homeowner projects HD is fine though.

WATCH OUT: NO LEGITIMATE RECEIPT FOR ON-​LINE ORDERS! If you order an item for home use, perhaps you do not need a legitimate receipt. But if you need a receipt for a rebate, or documentation for a business expense, or for reimbursement from someone… Home Depot DOES NOT provide a sufficient receipt.
I needed a receipt for a $ 75 rebate from our Water District, but the receipt did NOT include the Manufacturer’s name (Kohler in this case) nor the MODEL NUMBER of the item purchased. So, the District would not accept what Home Depot sent, and «order confirmation» and later a «shipping confirmation.» Neither of these included the name of the manufacturer or the model of item, or did it name what the item was: «toilet» anywhere on the forms!
So, I am either out the $ 75 rebate, or, return the item to the local store and buy it at LOWE’s or on-​line from Amazon or Build​.Com. By undermining the low-​water rebates by not providing legitimate receipt, Home Depot is also undermining water conservation efforts. I have done a LOT of shopping at Home Depot in the past. Now, the new Lowe’s is close by and of course Amazon carries about everything, AND provides immediate electronic receipts. Bad on Home Depot.

I may not agree with the company politics but there isn’t much game in town for non chain hardware stores and the staff is very nice. I like that I can take my dog in too. If there was an ACE nearby I’d go there, but there isn’t and HD does have good deals too.

This place is a chaotic place to shop The staff is friendly and helpful, the selection is decent, but they allow people to bring their dogs to the store which means on any given busy day you must navigate dozens of ill-​behaved dogs from your car to the store and in the store. Often they are straining on their leashes and barking at each other. Prices are not low.
This is without a doubt the dumbest business practice I have yet seen. I think people can manage without their beloved pets while they shop. Seriously!

I purchased a refrigerator from this store and also purchased the extended warranty. At the advice of the sales representative, I purchased an LG. Needless to say I have not had good luck, and the store is proving to be worthless in helping to resolve the issues. The refrigerator is now on service claim 12. All 12 claims have been for the same thing, the ice maker. The assurance company states that the service company has to file the lemon paperwork, but the service company won’t do it because it impacts their contract and apparently takes a lot of work.
I attempted to reach out to one of the store managers, Falon. I spent 20 minutes explaining the situation to her. She assured me she would get back in touch with me. Here I am 2 days later with no callback or communication of any kind from Falon. My latest call is now to Matt. He has assured me that he will be back in touch with me this morning. I’m curious to see.
If any else is having problems with their service contract or LG refrigerator, please make a posting. I’m am tired of dealing with the issue and consider taking action.

Like a moth to a flame, people flock in droves to Home Depot on a Sunny Day. Today was a GLORIOUS sunny day. It was spectacular. The weather was so delicious, I could sing a song about it. Breezy and warm. No better feeling.
The parking lot was packed. I guess there’s no way to make a packed parking lot fun. So many people coming and going. This lot was no different. One can’t be in a hurry. Thankfully the breezy sunshine gave me some needed patience. Cause, this place was jammin’.
I’m sure all Home Depots are just like this one. It seems to be a great place to work, cause all the employees are über nice. The greeter at the door always points me in the right direction. Once, I’ve got to my aisle of need another employee magically appears to further assist me. It is quite magical. I love it, cause it’s usually some old man. Like someone’s handy uncle or grandpa. It’s adorable. I’m never just left alone to pilfer through the endless boxes and shelves, hunting for the right item.
I also hit up the garden department today. Flowers and flowers and flowers. I really wanted some begonias. Sadly, they didn’t have any quite yet. Perhaps too soon in the season, the nice lady employee informed me.
I love that dogs are allowed in. How fun!!! Doggies make every experience happier.
It was a great place to wander and spend some time on a great sunny day. My patio needed me to hit this place up.

So Home Depot supposedly gives 10% discount to veterans. I had been using a copy of my honorable discharge as proof at this store for over a year. At Christmas I was denied and told that I needed to have a valid (by date) Military ID. I explained that after you leave service you no longer have a ID. I asked to speak to the manager who told me the same story and stated they would not accept an honorable discharge or even a copy of a DD214.
So…Home Depot portrays themselves as being friendly to vets, but it is clearly a scam to make themselves look good. I am now shopping at Lowes which has no issues understanding that vets don’t keep active military id’s and treats veterans with respect.

HD is a dudes (or manly chicks) dream and I admit that I’m not either one of them. With that being said, I know that it’s so huge that you can get EVERYTHING there.
We stopped by last night and it was exactly what I expected. Wandering around dazed and confused, in search of something specific.
I located an employee, hoping for guidance and a friendly face. I received neither. She was lifeless, unhelpful and just unhappy to be there. Gee, thanks for the help! I will head to Aisle 9 and find that by myself. I mean, there are only half a million other dohinkies (the extent of my hardware/​plumbing/​lumber knowledge). I’m sure it will just pop out at me.
We proceeded to the self check out and avoided any human interaction at all!
God forbid I need the HD again. I will search out more personal service (or just service period).

This is the bestest Home Depot. It makes other Home Depot/​Lowes locations suck, so thanks to this place, my expectations of what I’d get from a hardware megastore are now way too high.
Before I bought my first house, I went into a hardware store once a year if that. It usually involved me walking in, getting lost, and getting very frustrated until I could find an available employee who was usually some high school student that knew little more than what aisle range the item I sought was located at. If I had a problem and didn’t know exactly what I wanted to buy, forget it.
After the house, I felt like I camped here for several days, and my experiences were NOTHING like they were several years ago. When I walk through the door, there were two greeters ready to help me find something. When I asked where something was, the employee would walk me to the aisle and help me locate it.
I also got to talk with several very knowledgeable employees who really knew their stuff. I could present issues and show them photographs off my iPad and get solutions and recommendations on what needed to be done… a complete 180 to my previous experiences!
The returns department has always given excellent customer service when I stupidly purchase the wrong thing. I could order things online on my lunch break and have the items waiting for me for pick-​up on my way home from work.
They host free workshops on home maintenance and I got some great advice about my deck. One day I saw they had an «ask a certified plumber» event that allowed me to get some great free help on how to repair some leaks in my sprinkler system.
When I bought my carpet, the employee helping me dissuaded me from trying to buy the more expensive padding I picked out. «With the carpet you picked out, if you get this padding, it’s going to be TOO soft and feel like sand when you walk across it.» The carpet I wanted also required several weeks for it to get shipped, but they had some that was of similar color and texture from a cancelled order that they were able to get to me immediately and at a discount.
The people here are just great and I’ve returned several times since.
Finally, I’ve got to give them two big thumbs-​up on their dog-​friendly policies.