Great Smiles Tigard

Really wanted to like this dentist and the office. Everyone is nice. However the second visit they had my records incorrect requesting work I did not need and attempting to replace work that was fine. This was surprising after the detailed and lengthy first visit. During my filling on the second visit I have never experienced such poor communication. The dentist or assistant did not work with me on rest requests and told me to work through what they were doing. I have never been talked down to by a dentist or assistant ever. When the receptionist called to request schedule the replacement work she said the doctor did not list it as optional and would only get worse and tried to lecture me on not calling sooner to schedule. I have dealt with amazing dentists in the past and only had to change because of new insurance. I would be leery of anything this dentist recommends, as she seems very sale driven. Worst dentist I have ever been to.

Was back for my teeth cleaning and — after just a couple minutes sitting in the lobby — got to meet the new dental hygienist, Jessica. She’s a perfect addition to the team, as she was just the right balance of friendly and professional. (When you’re stuck in a room with a person for thirty minutes to an hour and can only hold half a conversation because your teeth are being cleaned, it is very important that the person who is working with you is pleasant. Jessica definitely is!) She did a great job on my teeth as well, giving me tips for how to avoid some of the little problems that my eating and brushing habits lead to. She also surprised me by asking if I’d grown up somewhere with fluoridated water (which I did) because of the health of my teeth.
No cavities in sight, and Dr. Sepehri explained some options I have to whiten my teeth (even with my tetracycline-​stained teeth!) and to re-​align the teeth that are getting out of place now that it has been 30 years since I had braces. I like that there was very little «sales pressure» applied with these suggestions and that the receptionist then had exact prices available to me for what those options would cost if I choose to do them.
(On a side note, I can honestly say that ORANGE flavored tooth polish is not something that I’d recommend; it really did taste just like fresh orange, and I tried it voluntarily just because it was different, but it was still… odd.)
Once again, I recommend Great Smiles Tigard. I can’t imagine how they could do it any better.

I was in this office a while back to receive services. After molds, consultation, etc were done — I was told this dental office was considered out of network regarding my insurance. They knew this before I ever stepped into the office and didn’t inform until the end of my appt.
I found a different, better dentist in my network for half the cost and have gone there. This business has harassed me since I made it known that I would not be returning for services.
I’ve had to remove myself off their emailing list 3 times. I’ve received two notices saying I missed appts — that I NEVER made with them — along with a condescending letter about missed appt fees and keeping my appts. I’m still getting advertisements for them in the mail despite calling and telling them to knock it off. I’ve received letters reminding me to come in to pursue treatments — even though I’ve already told them via phone that I would not be returning as a patient. All the letters I’ve received were dated for November 2009 — yeah, great receptionist work there.
My initial visit was just ok. The receptionist was snarky and a total b*tch. The dentist was nice, but didn’t really answer my questions — she just kept telling me to come back for further discussions for treatment.
I recently received a bill from them stating a check bounced — I don’t use checks and I pay online and/​or in person with plastic. The bill makes no sense either — it says my balance is $ 0.00 owed, but yet they’re charging me for $ 148.31… I doubled check my banking records and this bill was paid a long time ago.
Every time I tell them to ‘go away,’ I get something new in the mail or in my email.
Overall, this is really unprofessional, unethical, and just down right annoying. Check your insurance first, don’t come here, and avoid the inevitable headache you will receive by coming here.
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«We let patients to know whether or not we are participating (in network) with their dental insurance plan before they are seen by our office.»
This is NOT true. I made my appointment many weeks prior to my visit and was never informed my insurance was out of network till the end of my appt.
«In addition, Dr. Sepehri always asks her patients if she has answered all of their questions.»
She did ask me if my questions were answered, I said I had a few more. I was instructed to come back for another appointment to have them answered. They were not answered on the same day appointment.
«We also ask whether or not our patients would like to receive email, mail, or phone call reminders regarding their upcoming or unscheduled (and overdue) appointments. Our patient can always opt out of these reminders either by communicating that to us or by unsubscribing from these reminders online.»
I was asked and declined, but still started receiving emails and mail anyway. I opted out many times and my preferences were ignored.
«We double check (for accuracy) all patient statements being mailed to our patients and do not send out statements if the account balance is $ 0.»
Yes, you do. I’ve received one. If you’d like, I’ll gladly take a picture of it and post it here online for all viewers to see.
«If any of our patients have not had this same positive and pleasant experience we would hope that they would contact us directly with their concerns and give us the opportunity to resolve any and all issues.»
I did contact your office directly and was met with the same snarky receptionist that I dealt with during my original visit. I had enough.
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Since posting this review, this business as still proceeded to harass me via email and mail. I received an unprofessional email from them that was full of excuses. The concept of «stop contacting me» is totally lost on these people. There are plenty of other dental places in the area — go anywhere, but here.

Great service, reasonable rates, friendly and lots of tlc.