Verizon Wireless

Bryan and Matthew were very helpful, negotiating the difficult business of porting my number over from another, crappier provider. I have MUCH better coverage now, and I was very impressed at how courteous and helpful the guys were.

I’ve been waiting through two billing cycles to write this review. Long story short, we got a rate plan here that no one would give us down in LA. Brian was professional and lived up to his word. We never had long lines to contend with or any technical issues as far as getting our info from our old phones to our new.
I can confidently say that if you go see Brian at this store, you’ll have a good experience.
For us to go from West LA to Thousand Oaks to get new cell phones says something.
(Update: I guess Brian is no longer there, but we got good service from another person afterwards.)

Nice employees and great customer service. Every time I come into this location with a question or a problem, they take their time with me and are extremely helpful. I will continue to visit this location when needed. Thanks for your hardworking and help!
I also appreciate the honesty regarding what’s the most cost efficient way to solve a problem. I recommend this location and their staff if u have any questions, problems or concerns.

They wanted $ 20 to copy my phone contacts over to my new Verizon Wireless phone, citing the fact that they are an independent retailer and not corporate. The Thousand Oaks location did it for free and it took all of 6 minutes total. Rule #1 in business guys: you want to obtain customers, not drive them away. Now I’ll just spend my money in TO.

I botched the purchase. My wife botched the return and exchange. However, this GoWireless premium retail store (which I always thought was a Verizon corporate store-​it is not) declined to help us correct our mistakes. Verizon was unable to assist since we made the purchase at a GoWireless location.
Disappointed and frustrated but lesson learned. Next time we’ll be sure to go to an actual Verizon Wireless corporate store.

I was pleasantly surprised and quite happy with my experience at this Verizon Wireless, Go Wireless, location. It was a quiet Saturday and no one else was in the store when I arrived.
My wireless consultant, Laith, was attentive, helpful and courteous. I had a few questions which he answered easily. He even evaluated my current plan and helped me figure out ways to save $$.
I would recommend this location based on my positive experience.

This is NOT a Verizon Store. This is a retailer store by Go Wireless and they can not perform a lot of the services that an actual Verizon store can. Must go to Westlake Village or Camarillo for an actual Verizon Wireless. People here are friendly but short staffed!

I’ve been a loyal Verizon customer since… geez, longer than the current BF! But I digress, their customer service via their 800 line is MUCH better than MOST storefront retail (with respect to wireless plans). The exception is Natt (currently in the Westlake, Daly City site).
This NP site has NO payment kiosk (that is, there is no self-​pay machine). And depending on what day/​time it is, reps are slow to assist. The site has ample parking but no signage that they are in the mall.
Today I called in anticipation that my issue of reactivating a new phone may be an issue, I still got a… let’s say a Friday afternoon shift rep… ugh! Four times I explained my issue and the rep did not actively listen and so I had to repeat my issue.
But I remain loyal because of their corporate loyalty to me.