Talent Lab

I went for a couple ballet classes and never returned.
Pros: irene is so sweet (front desk lady)
The aerial program is super cool and unique!
Cons:
*the staff cares more about money than their students improving
*the main ballet teacher is on her phone the entire class and doesnt teach the students. She will give a combo and then text away while the students dance! Most of the students have bad habits and they arent being corrected as much as they should (thats why theres so little students in a class)
*the dance classes are far too overpriced
The studio is so cute! I just wish the students were really cared for and trained and that the studio could live up to its name.

I’m an aerial instructor from another studio & I heard about this studio from 2 of my students. I love learning from other instructors so I checked out their schedule online. I wanted to take aerial hoop & hammock class tonight. since westlake vlg’s 40 – 45 mins away from where i live & work, I decided to call them & double check; I didn’t wna waste my gas.
PROS:
–they have aerial & dance classes for adults & children
CONS:
*their site CLEARLY STATES, «FREE WEEK for NEW CLIENTS ONLY!» but when I called, I believe I spoke to Irene, she told me that wasn’t the case; that I’d have to pay the aerial drop in rate of $ 30. I mentioned, «why are you advertising that on your site?!» she replies, «yeah we should take that down, sorry…» so whatever, cool. I don’t mind paying since I still wanted to go, so then I asked if I can still drop in & take class, & she tells me this, «yeah this is the last class for adults this term & it’s not that popular since there aren’t many signing up, but you can call back when it’s closer to class time & then I can tell you.» I’m like, «here’s the thing, I live near santa clarita… that’s why I’m calling ahead of time… okay… so is your summer schedule for july gna chg then?» she says, «no but you can only take open adult aerial on wednesday nights…» to which i reply, «why is that, is that because I’m not a member?» she says, «no, most of our classes are more for children…»
TALK ABOUT BAD CUSTOMER SERVICE! I was shocked to hear her tell me that the aerial classes aren’t popular because IT IS, esp. in the sfv! I think she was just being lazy, woke up on the wrong side of the bed, or simply didn’t get enough front desk training in, but that totally lf me annoyed by the end of my call :/​
OVERALL REVIEW:
I still would like to come visit & take aerial classes here, but the next time I have any issues like that esp. w/​the same woman I spoke to over the phone, I’ll ask to speak or see the manager/​owner.
DEFINITELY NOT a GOOD LOOK TALENT LAB!

Poor communication between staff to parents.

dance and aerial arts!