Sprint Store

This is the best sprint location I’ve been to. Lisete Martinez is the best. I went into the store to get a new phone because my didn’t work. Lisete help me with everything and even help me get the Apple ID password reset! She even give me her cell phone number and told me to call her if I had any questions regarding my phone! Because of the great service I’m referring my parents to sprint and of course they are coming to see Lisete!

Read this and take note. I know it’s long but it’ll save you some pain and suffering.
I didn’t take the bad reviews into consideration when I was planning to come here and I paid the price in wasted time, frustration and being lied to by the sleezy sales reps who work here.
1) Lizette — seemingly nice, will relate to you, get you feeling comfy with her and then at the last minute stabs you in the back.
We set up our new accounts with no problem. As we are wrapping up she comes out with a shiny new «free» tablet. «Here give this to your son» she says. We were so appreciative of this. We never asked for it, didn’t know they had free tablets to give away and left thinking «wow we are happy we came, how nice was that Lizette». Then came our bill saying that with that tablet comes a $ 15 a month 1 gigabyte plan for 2 years that we committed to. Lizette never mentioned this. After reading reviews and even speaking to Sprint customer care, we found out this is a scam they pull a lot. I repeat A SCAM. A scam that a company as big as Sprint is pulling on us. After realizing this new 2 year commitment we were suckered into we got pissed and started the process to get this removed. Luckily Sprint customer care admitted this was a complaint they get a lot and noted our account to get this tablet returned with the monthly plan and 2 year contract canceled.
Now comes the visit to the store to put this resolution into fruition. I called and spoke to Jesus Sanchez and he told me to come in to take care of it. And something else (we will get into that later). So «taking care of it» to Jesus means that he gets to point his finger at our signed contract and say «see you signed for it so it ok and we won’t do anything about it». What he points to is a line item that states «2^nd phone line + tablet $ 22.50» and he points his finger and the bold print «NOTHING GIVEN TO YOU IS FREE» …this is their defense. They built this defense so their scam works when people realize what happened. I told him it wouldn’t fly and he said I had to come back tomorrow to speak with his manager. Great another trip to your location.
We go back the next day and get another rep who tried the same explanation. We show him our second months bill that has line items with details pertaining to the table «1 gig plan $ 15 2 year contract» (the bill that let us know we were being porked) we asked why our initial contract bill didn’t have this detail… he had no answer. We asked why they didn’t explain to us that it wasn’t just a gift and completely free… no answer. Finally after fighting it and making our points and with notes on our account from sprint customer cares supervisor telling them to take the tablet back… they complied. Oh the horror. They did something they could have done from the very beginning, cancel the scam tablet that sweet little Lizette tricked us into taking. Now let’s talk about Jesus.
Jesus Sanchez — he’s the neck beard behind the counter with a scowl on his face. Def not seemingly nice (which I appreciate, since I wasn’t disappointed when he failed us like Lizette did)
We brought our final ATT bill to this guy the day we got it. 2 weeks later we still haven’t received our Amex card from sprint covering our final ATT bill payments. We wonder why. We call the location and they say it’ll be another few days. A week goes by, nothing. So I call Sprint Customer care and what do you know, they don’t have our final bill, it’s never been uploaded. So I go to see Neck Beard (this is the «other thing» I mentioned above). I gave him our bill AGAIN and he tells me he needs a different bill and to come back with it, I asked if he could take a look at his system, I gave him the time and day we were there and told him it was him we dealt with. He found it. He starts pounding on the key board with that scowl on his face and then says «ok it’s been uploaded» I asked why is wasn’t before and he said «I duh know» I let it go, asked for email confirmation and got it.
Aside from the long waits to get taken care of, the bad reviews here on Unilocal,the dishonest scam they try to get you with and the horrible customer service I’d say this place rocks.
Buyer beware, don’t trust these people. They are sleeze who make a living tricking people into contracts and defending their dishonest ways. I feel bad for the people who don’t take these reviews into consideration. Good luck.

Stopped by to the store where I bought my Sprint phones and needed help with a new glass that had been sent to me by Zagg for my Samsung Note 4. It was probably an easy task, but Jess G. was really nice, quick and did a far better job than I would have struggled over. Thanks Jess!

Amazing service. The GM went out of his way to help me with promises made by Sprint online. Todd B. is awesome and deserves kudos. I will be back for sure.

Needed a new sim card for my phone. Called prior to make sure they had it. Got to the store and was told I had to wait 30 minutes to buy it. Was finally helped after waiting over 30 minutes only for the person to tell me «we don’t have it».

Our recent visit to this store was particularly disappointing. After my phone was stolen, I immediately needed a new phone before my flight the next morning. The Sprint representatives must have preyed on my desperation, because they insisted that a leasing plan for the iphones was my only option – unless i wanted to purchase it for a full price of $ 600+. As mentioned, I was desperate and decided that the leading was the best plan for me. After not being allowed to see the contract (albeit, the store was 5 mins from closing time at this time), I signed off on crazy additions that weren’t even mentioned – data plan for a ‘free’ tablet, insurance (that requires $ 200 for replacement of a lost phone, anyway). I read through the contracts that week, and realized that a lot of the things the rep mentioned to me were lies. To my face!
I immediately returned my entire transaction and went to Best Buy. Bough the exact same iphone 6s for $ 100! Ridiculous. They mentioned that the Sprint reps are on such tight sales expectations that they’ll say whatever they need to, in order to upsale you. The Best Buy personnel (across the street) stated that this happens too often, but since they do not get any commission, they are happy to help you with exactly what you want.
Be wary of what you ask for at the Sprint store!

I wish I could give this place negative 10 stars. Sat here for an hour waiting to be helped. Absolutely worst customer service ever. Never coming back!

I would have given a zero if I could. This store ha the most unreliable inaccurate rude customer service ever. First they trick you in buying a line to try to make sure the coverage and reception works in the area you need it the most claiming there is 14 days return policy we refunding your money then you return the phone and start receiving bills and late charges for a phone and line you never had. I spent hours and hours on the phone with costumer service and hours in stores figuring out what is going on and each time they said they resolved it and then I receive another email or mail for the charges! They take your time and money and not even respect you or their own agent. I would never get a line from this sprint store just because they are not any better than google search for sprint policies and they only want to steal your money so they have good selling records for their store

This store took my 1 star rating very seriously! I was so upset at the way that I had been treated I basically had written this place off. A few months back a worker named Jamie called me and asked me if there was anyway that they could redeem themselves to me. I told him if I needed anything done I would give them one more chance. He gave me his personal cell # and told me to just send him a text to let them know I was coming, real VIP stuff! That day finally came along and I text him and let him know that I was coming. He text me back and said unfortunately it was his day off and he wasn’t going to be there, but that a gentleman named Jesus would be expecting me. I conducted my business with Jesus that went as smooth as possible. Since that day ever problem I have I just text Jesus and he takes care of whatever issues I’m having. Jesus single handedly has made the worst customer service I’ve ever dealt with a total different experience. He makes me feel like I am the most important customer they have! It took a very long time for me to change this review, but this store with people like Jesus handling business deserves nothing but 5 STARS across the board!

So my Galaxy S5 stopped charging recently and has a smashed screen. Time for a new phone. My good friend just started up a new phone at this Sprint store and was thrilled with his experience. He needed out of his contract and phone and a guy named Jesus Sanchez hooked him right up. After hearing about my friends experience my wife and I opted to take my friends advice and start service with Sprint and after talking to Jesus, he really went out of his way to pull us out of 2 phones we had with AT&T, a phone with Verizon, and a phone with T-​Mobile. We saved an extreme amount of money. Our service is excellent, our bill is fantastic, and we love our new phones. Jesus really stepped up for Sprint and did more then I’ve ever experienced with starting a phone service. All the while during our experience we had 2 screaming children with us, and as they where running around we also talked with a couple other employees, Sayeed and Tommy. Such a great crew of employees, these would be any employers dream to have these guys working for them, they treat their jobs as if they owned the place. I will refer everyone I can to these guys. 2 thumbs up gents! Thank you for everything!!!

Thanks Maria: Great place to get a phone especially with great customer service, Maria help me get a good phone with a good contract and a good price, thanks again

This January, I called Sprint in Simi and spoke with Candice, who just happened to be helping out that location. We set up a meeting to discuss switching from Verizon, the only carrier I have ever had. Not only was she able to get me all the phones I wanted, she reduced my bill without reducing my plan. Recently, I switched jobs and found I could actually increase my gigs with the corporate deal. Since Candice is so amazing at what she does, she stayed on it until it was taken care of. Then, she sent me a msg letting me know it was done! Wow! Now that is service Verizon never gave me in all the years I was over paying them! So far, I love the service, but even more so, I LOVE the customer service! CANDICE ROCKS!

I have been to this store a couple different times over the years and have always left angry and frustrated with the customer service.
The woman who helped me was unable to answer any of my questions about my phone, a billing issue that arose after I bought the phone, and seemed unwilling to go even ask for assistance from the many other employees working to see if they could answer my questions.
If you want knowledgeable or helpful service buy your phone elsewhere because you will be sadly disappointed with this store. I’ve left without any of my questions being answered or the feeling that the store even cares that I wasn’t satisfied. No effort was made to attempt to answer my questions.
The store was empty of any other customers and 3 other employees were working. That no one was able to tell me something as simple as how to get my pictures to automatically store on my sd card is ridiculous. I was told I’d have to go to Oxnard or Northridge to talk to a technician. I also mentioned that the phone has been turning off my mobile data by itself and I’m concerned that something was wrong with the phone I just bought, her response was that something might be wrong with the phone and that I’d have to drive to Oxnard or Northridge. So basically, I bought a phone from this store a couple of days ago but I need to drive 30 miles to make sure it’s not defective.
If you’re lucky enough to find someone who wants to provide good CS or who is knowledgeable this store would probably be fine. I have never been that lucky.

Worst customer service I have ever experienced. They treated me horribly and when I asked to speak to the manager (Matt) he did nothing about my situation and walked away with his hands in the air, he wouldn’t even look me in the eye. I will NEVER go back.

My boyfriend and I went to Sprint (the location on Moorpark Rd in the Janss Mall in Thousand Oaks, CA) to check out the cell phone plans. He is a long time customer of Sprint and I wanted to comparison shop. I am currently an AT&T pre-​paid customer (I pay $ 60/​mo for unlimited talk, text and data but it is not high speed data) of about 2 years and previous to that I had a plan with AT&T for two years. I had Verizon for 10 years and Metro PCS for about 1 year.
My BF and I found that getting a plan together would be more cost effective than having my own plan, separate from his. I wanted to avoid another credit check and needed to upgrade from my very old iphone 4.
The rep at Sprint, Joel, recommended that I trade my current iPhone for the new one and to lease it. I didn’t feel that was a good move, especially since my phone was paid off. I opted to lease the phone so I could upgrade to the next iphone in a year, if I so choose to.
My boyfriend was paying about $ 100−115/mo for his current phone and plan. By adding me to his plan and for him to change his plan, he pays about $ 70 for unlimited talk, text and data along w/​the cost of his phone lease, which he got an LG G4, which he purchased for $ 250. It was $ 60 for my phone, which includes, unlimited talk, text and data, the cost of my phone lease, which was $ 22/​mo + insurance. Roughly my portion would be $ 93 – 96.
Joel did all that he can to help us. We arrived at the store at 2pm, was there for 50 minutes. My bf dropped me off for my massage. We both returned at 4:45pm and were there until closing time at 6pm. Joel went above and beyond to help us and give us the correct info. So far, this has been one of the most positive experiences with any visit to a cell phone store. Let’s hope my experience with Sprint, in general, goes as smoothly.

This is the best experience I’ve ever had with Sprint for over 9 years! Very helpful! My husband needed to upgrade his phone but he didn’t have time to wait. So I stayed there and did the whole process for my husband in 15 minutes with Jamie. He was so helpful! Offered different options and explained everything!
I will definitely go back to this store if I have any questions with Sprint.

Worst customer service ever an hour and half and dealing with a trainee. Don’t ever come to this store it is the worst. They don’t know what they are doing.

This is the best Sprint location I’ve been to. The service was excellent. All Sprint employees I talked to here were personable and appeared to be genuinely concerned about their customers. I was greeted immediately upon entering the store and told someone would be with me shortly. After waiting about 5 minutes, I got paired up with Trevor whose customer service was above and beyond. I definitely will make a point to go back to this location!

I don’t understand some of the reviews on here. Some people have the patience of a five year old, or a serious case of ADHD. This isn’t a donut shop, its a cellphone store. You can’t switch your plan under 2 minutes and have some pie. Jamie helped me switch my plan from ATT. He was very helpful and made sure I walked out satisfied. In fact I left before my number was fully ported because I knew he was that thorough. I called ahead and asked exactly what I needed to bring, and when is a good time to show up. Done. In and out on my lunch break and had time to play with the RC helicopter there, as well as prank call my boss from some of the display phones.

Walking into this place nearly compels me to forsake cellular technology and begin communicating via Pony Express.
*Yelp originally removed this review because it «lacked a substantive consumer experience.» Precisely. This Sprint store and staff offer zero substantive consumer experience. You walk in and are ignored. Then looked upon with disdain by the guy working closest to the door. Then are begrudgingly «helped» after an inordinately long wait. You leave exasperated, bitter, and sad. I’d prefer a root canal in a Tijuana back alley.