Sephora

I totally get the mixed reviews — some days I received horrible customer service, some days it was okay. Tonight their customer service was beyond incredible. Everyone said hi, they took their time to help me out, Monique was AMAZINGGG and I couldn’t have had a better experience. I didn’t give 5 stars only because there have been times I’ve been completely ignored. But tonight was great! So hopefully you come on a good night. Bottom line: the store is clean and they have a good selection.

The service at this Sephora is terrible. The salespeople are more interested in socializing among themselves than assisting customers. This has happened to me twice at that location. Normally other locations have sales people at the entrance to greet and assist customers — not at this location. Here they gather in groups talking among themselves. There was a long line for the register and only one girl behind the register. I asked her to get help and she said «they are around somewhere».

TAYLOR IN THE SKIN CARE SECTION IS THE BEST. she asked me what i needed and how my skin was and gave me the perfect samples. ive been using them all week and i love them. im going to go back and buy them. i feel like if i had been helped by another employee I wouldn’t have left so satisfied. thank you thank you

This review is for Chelsea!
I met Chelsea a couple days after Christmas when my dad decided to take me to Sephora to buy some new makeup. The first Sephora employee that tried to help us seemed unsure and not very confident. Therefore, making me feel unconfident regarding the makeup. My dad and I still decided to buy something and as we were checking out we asked the manager about making an appointment. We figured they were busy and maybe that is why the first associate couldn’t offer her full attention. The manager, set everything aside and called Chelsea. Chelsea helped me from face, to brows, to lips, everything!!!
I told her I wanted to come back again just to understand how to really apply everything. Again, I made the appointment with Chelsea, and I learned so much. She spent way over the 45 minute time but she was amazing! And a total sweetheart!
GO SEE CHELSEA!

I came to his Sephora to buy 2 things that had said on the Sephora app was in stock. I asked an associate who appeared to look like a team lead/​manager if they had and I mentioned the app said it was in stock. She said oh maybe we have it, but we’re not allowed to bring it out. I mean if you’re trying to make a sell, wouldn’t you just bring it out otherwise? Idk it sucked that I got turned down like that, but I don’t think I’ll go back to that Sephora again

Sephora is a great store to go and get things you can’t find it your store I go there every couple of months to get when most of us take purchasing land on the internet Circle I found a great three pack have one for your hair great price

The worst Sephora experience that I’ve ever had. I have started shopping at Ulta but miss brands like Buxom so made it over to this Sephora while I was in the area. The sad thing is — I was looking to spend some money and restock on some products. Waited around for someone to help me for over 15 minutes — when I finally was able to get someone’s attention, she was rude, snarky, and condescending when asking suggestions on a primer to use. Usually I feel like I don’t have enough personal space in Sephoras because the girls are always trying to sell –so this was a very strange and disheartening experience. I’ve learned to just shop at Ulta and buy my specialty products online rather than go into the store.
I would suggest skipping this Sephora. Not worth the headache or unpleasant experience.

I just received my VIB Rouge card so I’m at Sephora all the time and this store is my favorite! Every employee is super friendly and helpful. I went in today to get an eye cream and something for my dark spots and Cassandra was super helpful and knowledgeable!

It’s Sephora! Everything you need in makeup is there and well stocked plus you can try anything one without getting hassled by women. It’s my goto market for anything makeup and I know I’ll be taken care of if I need help.

Eek– not sure what’s going on with the negative reviews since all my experiences here have been overwhelmingly positive. Mostly because each time I visit, there’s an extremely helpful and nice employee (I always forget to get her name, but she has a tattoo sleeve!- GO FIND HER SHE IS THE MOST HELPFUL AND KIND EMPLOYEE EVER YAS)
My go-​to location! The employees here (like 95% of them) are very helpful, and are great at recommending products. I love that they are friendly, without being pushy.
I would recommend avoiding Friday nights here– lots of teenagers running around, like literally running in the store.

I always get my makeup done here, and have never been unimpressed with the work. Lately, when I’ve been going in to buy products, I’ve encountered some rude ladies.
Most recently, I asked if they had a grey shade of lipstick. She looks at me and says, «Well did you look around the store?» I said «I browsed…» and before I could finish she tells me, «Then that means we don’t have anything in that shade».
I walked out right after she said that.

Associates appear to be very knowledgeable & friendly. I exchanged a philosophy cream, «Hope in a Jar», yesterday because the smell bothered me and there was no problem with the exchange. I like knowing that if I’m not satisfied with a product I can return or exchange it.

I enjoy coming to this location. The men and women are very helpful and polite. It’s worth the drive to this location to avoid the Ventura store.

Been here twice. The Ventura one is waaaay bigger and waaaay better. The staff wasn’t accommodating vs Ventura. the place is so tiny and they don’t really have everything I need. Although one of the ladies I noticed was watching me like I was going to steal something. Which gave me a bad taste in my mouth. Pissed me off. So she tried to as me questions that she didn’t think I would answer on «fresh» products. After I told her I have a couple of the products and what I loved about them she didn’t have much to say and just gave me a snobby look. So I smiled and said «thanks anyway.» Never going back. Ladies and gentlemen in the Ventura location are amazing

I scheduled the last two appointments they had available for Aug 9, Saturday on the phone with Hayley about a month ago. I was told on the phone that 12:15pm and 12:30pm slots were booked for us. When we showed up at the mall at 11am on Saturday, we were told that our appointments were at 12:30pm and 3:15pm. I immediately said that we had 2 back to back slots booked because we needed to be out of there a certain time. We just showed up early because other family members were getting their makeup done at MAC inside Nordstrom.
The employees I was talking to, a tall male with pierced ears and a female who seemed to be the manager on duty, they both rudely insisted that our appointments were at 12:30pm and 3:15pm. They even said that it is impossible to book time slots like that on their system. I don’t care how their system works, I care about the fact that I was given the wrong information by their employee and they should rectify it (w/​o giving me an attitude).
After being firm and adamant that we cannot make the 3:15pm slot and had to get done at an earlier time, the manager on duty budged and asked Lauren to start on one of us. Lauren was the only saving grace for this experience She was very sweet and apologetic about the mix-​up. She was also very talented and knowledgeable. She was able to replicate the look on the picture that was shown. My mom loved her work so much, she ended up buying almost all of the products she used.
Sadly, I was given Talia to do my makeup. She was sweet and nice, but did not want to listen to my specific needs. I am very particular with the products I use for a reason… They work on me best! I sensed that she really wanted to try other products, so I indulged her a little bit. Towards the end when the lipstick brand and shade she pulled for me did not look good. I specifically said that I want to change it because it clashes with what I am wearing. She got annoyed and impatient with me and started to get really sloppy. I had to clean up the lip liner and lipstick she applied because she decided to make my mouth bigger.
Overall, internal mistakes should not be blamed on clients and artists should listen to their customers instead of insisting on products they personally love. Five stars for Lauren and her work, but no stars for the rest.

I just got home from this Sephora and feel inclined to share my poor customer service experience.
I was returning an eye cream that I tried twice (no issue with that return) and a liquid pump foundation that I used about 10 times, mind you, I only used 1 or 2 pumps per application. The bottle was still over half full. The foundation was in my bag being tossed around before I returned it, so the product wasn’t settled showing how much was actually used.
The girl helping me with the return was really sweet, she seemed new and unsure of the foundation return so she asked her manager if it was okay. The manager opened the foundation and looked in it, looked at me and pointed towards the bottom of the bottle and said, «Today we will make an exception but we normally don’t return anything that’s almost empty.»
Well, that pissed me off. I told her that I only used it a handful of times, pointed towards the top of the bottle and said that it’s actually filled up to there and we can sit here all day and wait for it to settle so she can see. She again said that they will make the exception and return it and then walked away. I don’t think she understood how offensive she came off. She was accusing me of trying to return something that was almost completely used instead of being sympathetic to the situation.
Sorry, but I’m not that cheap. If I am spending top dollar on makeup that doesn’t work for my skin, I expect to be able to return it no questions asked. I wasn’t looking for money back, only store credit. And before this happened, I was intending to spend the credit and then some at this location. I’ll definitely be taking my business elsewhere. They just lost a customer thanks to their manager on duty.

Great place to discover and test new cologne or hair product, but due to the consistently high pricing i’ve been using Sephora as an «Amazon Showroom», often finding prices that are 50% cheaper on Amazon for the identical product in-​store at Sephora.
I know most people shop at Sephora because it’s in a popular local mall and they have the ability to charge those prices, Sephora does provide some decent samples with purchase when available, and their website is actually really well designed, just can’t justify their prices for common products!

Ugh!
I found a sephora brand trio pack of lipsticks & I REALLY liked just one color out of the 3. So I asked one of the workers if they had a lipstick in that color or similar & she was a total bitch about it. She gave me attitude about it & said «uh I don’t know. You’d just have to look for it» in the most annoying valley girl accent. Well excuuuse me! Theres a REASON why I’m asking u woman! Cuz I CANT find it & since YOU work there, I was hoping you could HELP me find it! Ugh! This girl left such a bad taste in my mouth! Wtf is her problem? I’m flabbergasted.

This Sephora is great :)
I especially appreciate Heather. She is very helpful and I will be back soon to have her do my makeup. She recommended my now favorite waterproof eyeliner by Buxom and a few other things I wouldn’t have known about.

Sephora in general is a great store, they have such a wide variety of brands and the stores are always reasonably laid out and clean. My rating is more regarding the staff and whoevers job it is there to keep their products in stock.
My small pet peeve is that a lot of the products I wanted were out of stock, I totally understand that things run out but this time it was a matter of whole shipments probably not being ordered in the right quantities, I hit that moment where I was like «oh they didn’t have the shade of lipstick I wanted, oh well I’ll pick my second choice, oh wait that ones out too, and my third choice, oh not that one either?! Well f me right?! –_​–
Also the staff is so hit and miss here! It’s sucks how some rude employees totally unbalance the awesome girls I had help me today. I had a few super friendly helpful staff approach me which was awesome, unfortunately by the time I would need help I was surrounded by girls that would rather gossip with each other then notice my awkward way of trying to get their attention and not interrupt their ever so meaningful gossip session.
My final annoyance was when I tried asking this one employee for a cheaper clear top coat nail polish, I let her know I had found one for $ 12 in the store but I was hoping for something cheaper, she proceeded to show me the one I was just telling her I didn’t want because of the cost and she replied «well it’s only $ 12». Ummm excuse me? That’s pretty rude, if I said it was too much for me to spend I meant it, rubbing it in that I’m cheap or something isn’t going to persuade me to buy it.