Quality Inn & Suites

We have been familiar with this motel for many years after living in the area. We chose it for proximity to what we needed to do during a visit after having moved out of state. We are more than disappointed. For the high nightly rate the service is very underwhelming and the room for the price is substandard. We were prepared to accept the substandard room for the price because the location worked for us, however, we left our room on Saturday late morning for an event and upon our return late in the evening we found our room exactly as we left it. No clean towels, no expected clean up that at $ 100.00 per night should have been required for the price. I called the front desk and express my displeasure ant the night manager chose to belittle us because it was 2 am and he made an unreasonable accusation that was inappropriate for the situation. We had spent our day at a special community event, judgement from hotel management is totally unacceptable under any circumstances regardless of the time of the evening. The hospitality business has an obligation to their customer without any type of judgement unless unreasonable conduct is taking place which was so not the case. The late hour was apparent cause for having made a judgement in defense of their own shortcomings which are more than apparent. Will report this poor service to Choice Hotels as we are members of their rewards program.

Upon first glance I wasn’t so sure. We stayed there for three nights this past weekend and I would come back. The owner is very friendly and has impeccable customer service. The rooms were very clean. The breakfast was great. The pool, jacuzzi, and gym all looked great although I did not get a chance to use them.

i wont suggest this hotel for poor customer service. AC was not working. I went and complaint about that. Person in the Lobby came and checked. He is not able to fix. He said he cant do anything and suggested us to open patio door and sleep. :-(. when i asked for refund, he asked to checkout then only he can give us refund. :-(.
Except the customer service, the locations is cool and rooms are neat and amenities are good. its in prime location.

This hotel needs an upgrade and needs new remodeling. My wife and i felt so gross staying here for the 2 nights. Breakfast was awful and the staff was slow. Don’t recommend it. better to find somewhere else.

I stay in this hotel once in a while for
my golf trip.
Staffs are kind. Made reservation through
and never had a problem.
Rooms are clean and quiet. Neighborhood looks safe, Wifi working fine.
TV reception is very poor.
Dining room for breakfast is too small.
Bagel is delicious.
Keys are not working well, needs several
tries.

Worst nights sleep in a while. Possibly due to the guys smoking a bong on the stairwell and talking loudly about their drug experiences til midnight. Or the couple staying two doors down who decided they’d argue in the hallway at 1am. Maybe the creaking floorboards above me at 6am. Stains on the floor, hair in the drain… Do yourself a favor and spend an extra $ 20 on somewhere just a little nicer. The only reason it got two stars is the front desk service was friendly and the general town area seems safe enough for a single female to stay a night. Not optimal for a good nights sleep.

THE WORST HOTEL IN THE WORLD!!! Room was dirty. Employees were terrible including front desks and house keepers. How they could be so rude? This was just like cheap hostel. I am never ever coming back here.

I have never had the urge to write a Unilocal review but our HORRIBLE experience we had with a 2 night stay recently pushed me to write a review.
We showed up for our reservation and gave the girl behind the front desk our name she looks at us with a blank stare and says its not here. My sister had then pulled out her travelocity reservation (which said it was for February 12 & 13). After putting in some effort to look up the reservation number she proceeded to tell us that we were marked as a no call no show October 12 & 13. She then continuously told us there was nothing she could do as we showed her our $ 200 confirmation for our dates we had paid for. She looked at the confirmation and said «well it’s not in my computer so I can book you guys new rooms but I’d have to charge you». At this point we were furious and said we aren’t paying for rooms we already spent $ 200 on and she said well that’s a travelocity problem not ours so you’d have to call them.
I finally got on the phone with travelocity who told us that our reservation was indeed for February 12^th&13^th. After dealing with this girl (her name was Isabel Sosa) for about 45 minutes we finally got a room with our original travelocity reservation (which had been fully paid for)
We then got into our room to get a call from Isabel saying she still needed to charge us for a night. Um NO. Everything was booked and paid for so I told her that and she finally hung up and I kept checking my bank account for any charges and luckily there were none.
So that was a pain in the ass dealing with her horrible attitude but we were finally in our room and set but then NONE OF OUR ROOM KEYS WORKED. Every time we wanted to get into our room we had to go to the front desk to get new ones. It was absolutely ridiculous. Spend the extra $ 20 and stay anywhere but here.

Fortunately I stayed in this inn for only one night. The lady at the front desk acted as if I was bothering her. The ice maker was broken. The television reception was fuzzy at best. The room was dank and depressing and the food served at the free breakfast was the type of food you can purchase at a convenience store. The very comfortable bed was the only upside of this experience. If you an afford to stay elsewhere then I recommend that you do just that!

Good service, great breakfast inn the morning. Big size bed the king was huge, I lost my wife couldn’t find her. Decent space for getting dressed. Had a cool pool, warm hot tub. Real quite not a noisy place. Kept up well no trash very well groomed. I’d come back for sure.

If I could leave zero stars I would. I’ve stayed at other quality inns and had a more relaxing experience but this one is poorly operated. I would highly recommend choosing another place to stay. Horrible attitudes, and not welcoming at all.

Stayed here Memorial Day weekend for the field hockey CalCup tournament, only because the Best Western next door where everyone else stayed was full. Since they are literally right next door to each other, I thought it should be fine. Wrong. This place is a dump. It’s like an old, run down motel. The room was totally sketch, and dirty. I was convinced my daughter or myself was coming home with a disease. I could’ve sworn that the stains on the mattress mockingly spelled out gonorrhea.
I went to use the gym and nothing worked. The treadmill was broken, the tower for the medicine balls didn’t hold the balls so they fell right through on your foot, and the pulley machine seemed like it was on the verge of taking someone’s life. They did allow free use of the Gold’s Gym though, which is nice. But if I wanted to jump in my car and drive to workout, I would’ve just gone to 24hr Fitness where I have a membership.
I’m so determined to never get stuck staying here again, I booked the Best Western next door for CalCup 2016 as soon as their website would let me.

A bit dated although the tv has been upgraded recently– shame the reception is so poor we can’t watch more than 3 channels.

Perfectly comfortable hotel, especially for the price. The room was very clean and the beds, while quite soft, were plenty comfy. The unheated pool is outdoors, so don’t plan on the kids having a swim unless you’re there in the middle of the day.
Only two complaints. The cable and TV reception was non-​existent, mostly snowy, blurry images. Secondly, breakfast is served on all styrofoam. Styrofoam coffee cups and plates with plastic utensils. Maybe it’s because of the drought in California and they don’t want to wash dishes? Otherwise a great deal for the price.

I’ve stayed in many different hotels and motels and I had a very good experience here! Rooms were clean and staff was nice!

Happy with everything! Kept looking for something to be disappointed in but everything is amazing — friendly staff, pool, jacuzzi, ice machine refrigerator, clean big beds, good selection for breakfast, — thank you thank you!!!

This is the second time I’ve had the opportunity to stay at this hotel, and I was just as pleased as the first time.
It is by no means a brand spanking new facility. It has it’s quirks and little flaws. Some of the rooms could use a little perk up of paint or new carpet. But they were clean and pleasant. Personally, I liked the bed.
One of the members of our group had issues with their key card, but it was corrected quickly and without issue. The pool isn’t heated, which isn’t really a problem except we happened to be there during a cooler spell. The hot tub is great. And the courtyard and gazebo are absolutely charming.
The staff was fabulous, always pleasant helpful. Breakfast is hot, tasty, and plentiful.
It was a wonderful visit and I would definitely stop their yet again should I be in the area.

We made reservations way in advance for our Valentines Day weekend and the price was pretty reasonable. We paid $ 60 a night
& we weren’t disappointed. The pool was freezing but I guess thats just a preference! I would say thou, we had to drive to Burlington’s to buy two pillows because the pillows provided at the hotel weren’t large enough. Other than that, its was very clean, the rooms didn’t have that musty smell that most hotels have and there was a good selection of breakfast items. Oh! The hot tub was awesome!!!

Pretty nice place to stay. Clean, not too pricey, easy to get to the 101 and the coast.
Nice pool and LA landscaped courtyard in the center.
Breakfast bar in the morning.

This is a mixed review.
5 STAR customer service
4 STAR cleanliness and appeal of exterior
4 STAR lobby and complimentary breakfast
1 STAR Bed comfort
2 STAR room cleanliness
2 STAR Condition of room/​décor
1 STAR television experience
2 STAR furniture condition
Not sure if I would stay here again.
I paid $ 70 for «suite» using promo
Even though my experience with the hotel staff and hotel grounds was excellent, the room was definitely a let down.
There was a cleaning solution strong odor
The bed was extra firm and uncomfortable
Telivision did not have payperview and blurry
Bathroom was nice but small
Guess I got what I paid for.
UPDATE 6÷19÷2015
Came back a year later and its even worse.
WiFi is extremely slow
Hallways smelled of urine
Carpets were dirty
This is my. last visit EVER