Import Car Specialists

Sean and his team are without a doubt the best mechanics I’ve ever been to. My family has been taking all of our cars to ICS for about 3 years now, and we have had such wonderful experiences with this shop. Not only is Sean just a super nice guy, but he is SO HONEST! I’ve never been to another shop like ICS. Their work is perfect (never had an issue with any of their repairs), and they save you money! They’ll tell you straight up if a problem is truly dire and needs to be fixed right away, or if it’s something that can wait. Plus, they’ve helped us out on the bill multiple times (like just charging for the labor, or even doing little stuff for free). Seriously, these guys aren’t the typical mechanics — they don’t try and hustle you, they don’t charge for B.S. work that didn’t need to be done, and they don’t use off-​brand cheap replacement parts. Sean has really gone the extra mile for us a bunch of times. The most recent time we were in, it was because my mother was trying to go see her dying father in the hospital when her E46 threw a CEL. My mom told the shop what was going on, so they squeezed her in that day with no appointment, and got her back on the road right away. She was able to make it to the hospital, and got to see her father one last time (he passed away only an hour or two after she arrived). If it wasn’t for the kind, skilled, and honest folks at ICS, she wouldn’t have been able to see him that last time. Absolutely top notch people! This is why some of the other reviewers on here are driving 50+ miles to give ICS their business. Didn’t mean for such a long review, but Sean and his team deserve all the kudos I can possibly give! A+++

Found myself away from home with a gas smell and oil leak so brought my car into Import Car Specialists. They fixed what was causing the gas smell at a very reasonable price and they told me what was causing the oil leak but that it could wait until I got home to my regular mechanic. So rather than take advantage of my distress they were honest and helpful!!! A sad rarity in shops specializing in car repair. Feel great about using this auto shop

I was in Thousand Oaks an hour away from home and got stuck. We looked on Unilocal and found incredible reviews for this place. I thought no way is someone going all the way from Pasadena to this place. I now know I’m wrong. They were extremely helpful and way cheaper than I thought. I had many repairs which I thought would cost around $ 2000 considering one part was $ 475.00 he gave me half off labor and no labor for putting on the parts I already had. Explained everything thoroughly. So honest and fair. $ 811 was what Sean charged me. I will definitely be traveling to Thousand Oaks for all my repairs! Great staff great price great service! Thanks again for helping me out!!!

Sean and his team are amazing! It’s so nice to have an honest mechanic who, get this: looks out for your best interests. Yes, they’re basically the unicorns of auto repair. ICS never tries to «up-​sell» you on anything, nor do they cut corners. I feel very lucky to have them in my corner!

I have been going to Sean for about 10 years now. He is honest and reliable. He keeps you well informed on what is going on with your car and finishes the job when he says he will. He has worked on my Audi, Honda and Lexus and I would recommend him to anyone.
Great Mechanic!!!

I’ve been taking my cars here for some time, but only now have come around to writing a review. Sean and his team do a wonderful job on all aspects of car repair and customer service. Perhaps the strongest indication of my trust and confidence is that I don’t even bother thinking or worrying about pricing, even for unexpected or larger jobs. They’ll of course give me quotes and provide sound judgment on what’s really necessary, but I never even think about shopping it around. I’m just beyond confident that this shop will provide the best service and the fairest prices. I just can’t say enough good things about this establishment.

Just picked up my Mazda today. This was my first experience with this place. Sean was very clear with explaining what the issue was and what needed to be done to fix it. I also checked a couple of other places to compare pricing and it was in the ballpark or lower than other places. I agree with the other reviews here. It is hard to put your faith in someone to take care of your car. I plan on bringing my honda and mazda here in the future. Great first experience.

It is hard and stressful trying to find a good trustworthy place to take your car to. This is the place! Sean is a straight up honest, good person who knows what he is doing. His team knows their stuff, turn around is fast, prices are very competitive and their service and honesty are everything.

I took my wife’s 2002 BMW 325i and Sean did a great job getting it tuned up. ICS lived up to their name and I would recommend Sean anytime. Thank you Sean!

Don’t ever bring your car to a dealership again! Sean is the man!
My BMW was reading a very difficult code and I’m sure had I brought it to the dealership I would have been walking out with a bill over 2k. But after checking, double checking and triple checking the issue, Sean was able to decipher what was really going on in my engine. He and his team are rockstars. Through the whole process I was told what they were testing, what was coming back etc. and helped me to really understand the whole process.
Thank you so much ICS!

Job well done ICS. Can’t say enough about this place! If you’re looking for a trustworthy shop, look no more. This place makes other shops look even worse. From the moment you walk in, you’re treated like family. You immediately get the sense that your business is appreciated and your car is cared for. Everything is explained to you BEFORE the work is completed! Huh, what a concept! Sean and his team are like car whisperers. I see I’m not the only one driving 50 miles to get things done right the first time around ;).
Sean & Sea — I wish you endless success.

I took my Volvo S60 thinking my brake pads must be replaced. Although I didn’t make appointment before, this place took my repair request. And its service doesn’t end there. They inspected over a hour and test drove and reported that my brake pads still have 60% remaining.
At the end of day, I was very impressed with their thorough courtesy inspection and honest recommendation that I can wait longer for brake pads replacement. Import Car Specialists told me no charge at all and declined my offer to bring some Starbucks coffee as my appreciation and feeling bad to waste their time.
It was extraordinary to find a honest mechanic. I will definitely come back again!

I am so grateful to have found Sean & his Team. My sister and I both own Toyota’s, and are true FANS of Sean & his excellent customer service.
My sister found ICS on Unilocal,and was thrilled with Sean’s follow up & customer service. I took her there to pick up her car, and told Sean that I had a heater core issue that hadn’t been properly fixed (after 3 attempts) from Enterprise Import Service, in Canoga. A few weeks later, I took my Celica into Sean and he FINALLY fixed my heater core — finally, the AC was working properly, and the heater core was properly responding to my hot/​cold/​warm adjustments. Previously, the air was coming out too hot or cold.
This week, I took my car back in and gave Sean a shopping list of issues. He addressed each item and gave me referrals for the items he couldn’t fix. I truly appreciate how he walks through each item and explains what the fix is, and if aftermarket or OEM parts are avail. He’s also worked with me when I found my OWN Toyota parts (ex: door lock module).
I truly appreciate Sean & Team for the thorough, honest work they do. THANK YOU!

Sean and the team are highly knowledgeable and are the most customer focused shop in the area. We take all our cars there and will remain customers for life!

This place is amazing. Silver Star Lexus said I needed my cv boots replaced (one was leaking) and quoted me $ 500. Based on these Unilocal reviews I decided to try ICS. The reviews, to be honest, seemed too good to me. I was dead wrong.
Sean quoted me prices over the phone. I don’t remember the quote but he actually broke it down to whether he had to replace one or both boots. The quote was a lot less than Silver Star, even if he had to replace both.
Took my car in and later got a call from Sean. He said the one boot was installed askew and it had slipped off a little, leaking. He checked the joint and it was fine. He said he thought he could repack it and try to refasten the band. If he couldn’t use the old band he informed me the price of a new band and labor, a nominal charge. He asked if that was okay to try and if it worked, it would only be a ½ hour labor charge. I let him try and it worked! You can bet Silver Star would have just replaced both boots and charged me $ 500! Sean charged me well under $ 100!!!
Believe it, the reviews are legit and I will NEVER go to a stupid dealer again!
I cannot recommend this place enough!!!

Now I know where I will take all my cars to. Quick, fast and honest service, Sean takes the time as Master Technician to explain exactly what needs to be done. I had my Audi in for brake work and could not be more pleased.

I can assure you that the majority of the population will never dare to put the words: «honesty,» «trustworthy» and «mechanic» in the same sentence… ICS is the exception.
My family has been going to ICS since we found them on Unilocal,and now, my 4Runner has just gone through its 210,000 mile maintenance with them, and its still going strong!
Sean and Cece are truly amazing and their drive to provide unparalleled customer service is beyond compare. We’ve recommended ICS to our friends and family and ALL of them has thanked us in one way or another.
Keep up the great work ICS and wishing you continued success!

Import Car Specialists was recommended to me by a friend who has his work done here. I brought my 350Z in for brakes and other misc service and was very pleased with the attention to detail and thoroughness of the team here.
Did I mention that they charged me about 20% less than I expected? The owner even found extra labor he felt should not have been charged and refunded me.
The job was done correctly and on time.
As a last comment, I’ll mention that the office workers really stand out here. I accidentally gave them an extra $ 100 when paying and they caught it after I had walked out the door and chased me down. They could have just kept it, but they stepped up.
I will refer everyone I know in the area here and want to say that I appreciate the kind of quality, stand up business they present to the rest of the auto service world.
Take them your cars… trust them. they rock!

I was searching for a good mechanic after finding so many bad ones in the area, and saw that this guy has almost entirely 5 star ratings, so I took my car there. I see why. Repairs that would cost thousands and never be done right elsewhere would be done here for hundreds and be done right. There’s no BS, no hustling or hassle. They even go out of their way giving customers the occasional ride or other favors above and beyond normal service.
Sean is amazing, and the most honest mechanic I’ve ever met in my life. My only regret was after going to him for years I eventually bought a new car with a warranty and have to go to the dealership now. If I ever bought a used car again, I’d take it to Sean to look over before I bought it, and for everything else. Can’t recommend enough.

I’ve been getting my car serviced here for the past 2 years. Even though I live 50 miles away, I will make an effort to squeeze an appointment when needed because they are just amazing here. You would think that honest, thorough mechanics no longer exist but that is absolutely not true. Shawn and Cece have taken care of me from day 1. Shawn always takes the time to give full disclosure of the car issues and then presents the options I have. They could have easily swayed me in a direction to make a few extra bucks but they prove time and time again they are honest and take pride in their work.
Service ⁵⁄₅
–Friendly and HONEST
Quality ⁵⁄₅
–Once it was fixed, it was fixed.
Cost 4÷5÷5
–Decent and Fair