Aladdin Air Conditioning and Heating, Inc

First time using Aladdin and we are 110% satisfied. Our upstairs air conditioning condenser was not working on Sunday, the night before the hottest day of the year! Called Aladdin Monday morning and they were able to squeeze us in for that day! Justin, our technician was timely, efficient and very knowledgable. He fixed our unit and it was up and running within the hour! We will definately use Aladdin again to take advantage of the maintenance club which gives us preferred service and special discounts on parts!

Great response to an AC malfunction on the weekend in the heat wave! Matt serviced the unit within 24 hours and provided a detailed explanation of needs and costs. Very professional.

Just had our annual maintenance. Once again Aladdin did an outstanding job! They show up on time, always clean up after the job and absolutely give us piece of mind in these hot summer months! Everybody I have referred loves the company and the technicians.

Today Service Tech, Matt Ross was at our house to service our heating and air conditioner. We had some questions about work we might have done in the future and he told us of the options and explained them well in a way we could understand. Everything checked out well today and it is always nice doing business with these great professionals from Aladdin.

Just had service by Matt. Ross Good guy, good service. and honest. I have used Aladdin in the past, and always been satisfied.

Within 10 minutes of submitting my request on Aladdin’s web site this morning, they called and set an appointment for THIS afternoon. After all the hot weather this past weekend, I thought I would be days waiting for A/​C service. I was blown away, but that was just the beginning… then Kyle showed up (on time by the way). What an engaging, and knowledgable professional with all the technical skills to boot (my brother owned an HVAC company back in Ohio, so a little rubbed off on me). He went through the entire system (A/​C and heat) explaining his findings all the way. I didn’t have a serious problem, but Kyle corrected a questionable electrical issue from a prior contractor. I have lived in the Conejo Valley for 30 years and never experienced this outstanding level of service… ever! Championship companies like Aladdin are made up of Super Stars like Kyle… and I’m going to tell everyone I know about Kyle and Aladdin (and I’m now a member of their «Club»).

Aladdin is a great company. Their service staff members are friendly… and I appreciate the timely reminders about when my heating and air conditioning system needs service.
Special commendation to KYLE McCURDY, the efficient and knowledgable Aladdin technician who was sent today. Last year, I was told I needed a new condenser… Kyle went above and beyond showing me where the faulty part was and explaining the benefits of replacement before summer heat sets in. He also called and verified my warranty and took care of warranty paperwork. I will ask for KYLE McCURDY again… It is team members such as KYLE that keep me coming back to Aladdin again and again…

I just wanted to express what wonderful service I received Aladdin today on my heater and a/​c service. Matt Ross, my Service Tech could not have been more professional or knowledgeable. He arrived on time and explained what he was doing and what he was looking for. He even let me know how long each step would take. I could not be more satisfied with the service I received.

Ten years ago Aladdin installed my heater & a/​c. I had my unit serviced this week which I’ve done twice a year since purchasing it. Technician Matt called first, showed up on time and was very pleasant and patient. He answered my questions and left me with a printout of the intricate details of my system. Thank you Aladdin for your excellent service over the past 10 years!

We’ve been with Aladdin for nearly eleven years for our air conditioning and heating needs. They have always provided us with outstanding service at a fair price. Aladdin never low balls a price only to jack it up later. They give you an honest range of cost and very patiently lay out the options and answer all questions so you can choose the products that best suit your needs. (I’m a teacher and my husband is an engineer so you can bet we ask a lot of questions and research information online.) I am impressed with their honesty in that if they are not certain of something they will say so and call in to verify a specific fact.
Aladdin has seen us through purchase, maintenance and recently, as our system gets older, repair. They have been there with cost-​effective, competent, responsive help. They arrive on time, use professional manners, get the job done as promised and never leave a dirty mess in their wake. (Love those unforgettable hot pink booties they never forget to put over their shoes to protect my carpet!) We have referred them often to our friends and neighbors and have been thanked for doing so.
Beyond being so dependable in products and service, Aladdin also goes the extra mile. When our central a/​c started showing signs of its age on the eve of a visit from family everyone from the technicians to the Service Manager pulled together to get us an affordable fix installed from one day to the next. They picked up parts after work, skipped lunch, and stayed until they were sure everything was working properly. All the while minding that doors were shut to keep in the dogs; that the house was well ventilated while they worked; and that the yard was left as neat as the house. Plus, a call the next day to check that everything was working to our satisfaction.
I believe it is telling that this company consistently has employees with extraordinarily helpful and friendly attitudes. A shout out here to Jason, Klye, Camaron, Talyor, Jorge and above all Souren, the Service Manager, also responsible for hiring. When I complimented his staff and asked his secret Souren told me he looked to character first because while technical competence and professionalism could be trained, integrity could not. It had to be a part of the person from the first day on the job. That’s the way I feel about this company which so respects our needs and our home: Aladdin starts with integrity and great work follows.

I have been using this service for the past two years. I am very pleased with their service and have found their advice and assistance to be reliable and effective for a fair price. Matt Ross was my latest Service Tech. He was prompt, focused and professional. He took several minutes to politely and professionally answer a number of questions I had about my system. I like these guys.

Matt Ross did a great job checking and teaching. He was very professional. I look forward to having him back in the fall.

What a fantastic service. Very professional. Fast, tidy knowledgable and good value. Now we are warm again. Thanks.

BEST SERVICE ANYWHERE!!! I called to make an appointment for maintenance service on my system. I was greeted on the phone by Angie. Very professional and courteous. She took the time to explain the important of maintenance contract, which I purchased for a very reasonable cost. She then scheduled the appointment, at my convenience, and let me know that I would be receiving a phone call from the technician when he was on his way. I received by phone call as expected. Matt arrived promptly. He took the time to put on shoe covers before entering my home (I wish all service people would do that), performed complete maintenance, including cleaning the filter grille. HIGHLY RECOMMEND ALADDIN. They are the best!

We had our maintenance appointment this morning. Matt Ross was our service tech. He called to advise he was on his way, showed up on time and was very professional. We told him our gas bills had been tripling so he checked that out for us too. All was well. We paid for another maintenance contract (2 visits per year). Affordable and well worth it. See you at the end of July!

The best advice I’ve ever received holds true with this company. GET THREE ESTIMATES! Now, that’s not to say «go with the cheapest» but go in eyes wide open and don’t get ripped off.
I called Aladdin to come diagnose an issue I was having with my central a/​c unit primarily because they are in close proximity to my new home. The reviews on Unilocal were overall pretty good and, honestly, I was hoping I’d find a reliable, local HVAC company I could do business with for many years. To their credit, they were able to send a professional technician out right away to take a look at my problem. Here’s where the wheels fell off. Straight away, I felt as if I was being oversold a bill of goods. «You need this» and «that needs to be done» was the order of the visit. By the time he was done, I could tell this was no longer a small job. «I’ll have the office call you tomorrow with an estimate» were his parting words as he left. The next morning, I followed up with Aladdin to see what the damage was. The estimate was ABSOLUTELY RIDICULOUS! I was being sold a complete new a/​c unit that I didn’t need. When I pressed the estimator for a breakdown of parts vs. labor I got some BS response of, «I really don’t know how much labor is, that’s our quoted book price for the job». Maybe I looked like some kind of rube or mark but I know a fair amount about a home’s heating and cooling systems and I’m all for a fair labor price but this was highway robbery. I promptly thanked him for his time and hung up. In the end, I had the unit repaired by another HVAC company that charged me a third of what Aladdin quoted for twice the work that I actually needed. This other company wasn’t even the cheapest but the guy was straight with me and clearly broke down how much parts were and how much he’d charge for labor. Something Aladdin seemed to avoid.
It’s unfortunate that in today’s day and age, companies like Aladdin feel like they can take advantage of consumers without the word getting out in forums such as Unilocal.Maybe their business model is «collect the service call fee and try and hit a home run with every job». Maybe they’ll get several huge jobs and call it a day but thankfully all I’m out is the service fee.

Kyle came to our rescue! He was very informative, quick and kind. He made our experience with Aladdin perfect.

What a great company! I just had my service done by Kyle. Such a great guy and he explained everything to me. I will definitely keep using this company and hopefully they will send Kyle back next time!

One zone in our two zone air conditioning system was just not cooling properly; then stopped cooling all together, and like in a strange Twilight Zone episode grew ice on the outside condenser and the inside air handler, ice the size of a football, well maybe not that big, but you get the idea.
Curtis came out this evening, yes on a Saturday! And after carefully looking over the entire system he determined that we needed to clean our filters right now. And yes, the ice would retreat and disappear after a few hours. Thanks Curtis!
So, now we are members of the discount club. I should have called these guys the last time we had an issue. Now they will be the only ones we call.

I had a big issue with my Office at work not cooling off. I called two other shops and neither one helped or even wanted to look at such a small job. I finally looked on Unilocal and I found Aladdin! They sent a tech named Justin right away.
Within minutes after meeting with him, I could tell he knew exactly what he was doing. He figured out the issue very quickly, and added a new vent under 30 minutes! Thank you so much for your great work!
I love my Office Again!!!