Carpet Exchange

Last week we crossed one more bridge that we had not encountered in home ownership before-​buying new flooring. I can’t say it was fun but we are very happy with the end result of our crummy carpet gone and our new floors looking beautiful. We went with Carpet Exchange and while I am satisfied with the end result I can’t really gush about the experience.
Pros: ~The showroom is large and has a good representation of options. We were overwhelmed at first but narrowed down our choices fairly easily.
~This is one of only a few places that offer the flooring we wanted-​Coretec. They have experience with the material while most retailers a) have never heard of it or b) don’t carry it or c) offer it but have not sold much.
~The installers were friendly
~They offer financing, which was necessary for us considering the cost of redoing our whole house.
~They price matched with an online retailer for us. This is something others refused to do (same exact product).
Cons: ~While shopping and considering options the salespeople throw out numbers like, «$_​_​_​per sq foot» and we thought we had a good idea of what we were going to have to spend but by the end, the estimate has MANY other add-​ons and costs that were never mentioned.
~For the money we spent (5 figures), we did not feel like the salesperson really pursued the sale. We were the ones calling to follow up on when the tech was coming to measure, when our estimate would be done, confirming pricing and patterns, etc. We expected to be dodging sales calls left and right but the only calls we received were in response to messages we left. Honestly, we would have gone elsewhere but did not feel like starting over. Take our money, please!!!
~Was the install flawless? No. The caulking around the base boards was pretty sloppy, horrendous stickers were left on the stair caps (I blame the manufacturer for this but it does not make for a great presentation when left on by the installers either). By this point, we were just exhausted with the whole process and not willing to complain. We just wanted it complete and details be damned.
Overall, we are happy with our choices and moreover, glad the process it over. Perhaps this is everyone’s experience in buying new flooring, no matter where you go? Would we go back to Carpet Exchange? Maybe…

Got an estimate here for carpet. Sales person was very unprofessional. Did all communication via text message. I wouldnt recommend this sales person to anyone.

I do not know where to start with horrible experience I had at Carpet Exchange when I recently got my kitchen remodeled. First and foremost, the sales staff and management could care less about the customer. They are unresponsive, incompetent, and disorganized. I had to follow up FIVE different times to get my counters templated. I was lied to on multiple occasions about what was to be included in my quote, and of course, once templated my quote was off by $ 1,000!!! The day before my tear out and no one had called my wife to give her an approximate time of when they would be there. I had to call Carpet Exchange and my file had no record of who or when the counters would be torn out. I was given absolutely no instructions or documentation on how to keep care of my new granite countertops. And finally, I was told that my tile order would take one week… A week goes by and I send an email to the assistant manager asking when the backsplash would be installed… and her response: «Talk to your salesperson» (even though I had placed the order with her a week prior). Low and behold my salesperson lets me know that I will not have my backsplash installed for another month.
I can honestly say I have never had worst customer experience in my life.

I called in late January 2014 to get a laminate install estimate. The measurement guy came, measured and said he would work up figures and email it to me. That was the last I heard a thing. You would think the sales person would at least call to follow up. Crazy!

Came here looking for wood flooring. Ended up going with lumber liquidators because they had a better selection. If you want carpet, carpet exchange probably has what you need. The decreased stars, though, are because the sales staff are inconsistent. One told me I would have to pay for a measurement, and another told me I would not.

Wish I could give less than one star. Let me start by saying I am a general contractor, so I know what I’m talking about. A couple of years ago we had carpet installed in our basement. Long story short, they did a bad job. Carpet had to be installed three times, the last time using totally new materials. Before the last install, they knew we were not happy, and you would think when they installed the last time they would not have taken any shortcuts or otherwise tried to hide errors.
After a frozen water pipe and subsequent water damage last month, we had to take up the carpet that was installed by Carpet Exchange 2 years ago, and we were surprised to find numerous issues that were covered up previously. They had originally tried to glue the tack strip, and it had failed almost on day one. They were supposed to go back and install all nailed tack strip. Long story short, they only replaced about 60−70% with nailed. Additionally, they used 100% scrap material in the entire basement. The average tack strip length was 8″. You read that right. 1,000 SF (+/​-​) of carpet and they used 8″ scrap tack strips around the entire perimeter (that is where they bothered to replace the glued strip with nailed).
They were supposed to fill all control joints, but left one large joint open in the middle of the room.
We had requested the best pad available, and told them we didn’t care about the cost. After analysis by a reputable firm, we discovered that they had the cost part nailed down, but installed extremely cheap pad — for a very very high cost.
We felt totally screwed by Carpet Exchange, and will never ever step foot in the place again.
In my professional opinion as the owner of a commercial construction company, this is NOT a reputable company.
Never ever ever again!!!

I went to the Carpet Exchange in Thornton, CO to pick up a roll of carpet. While loading the carpet into my van the fork lift driver hit the back door of my van. The driver claimed that he did not do it and the store manager Cleveland pretty much told me that it was my word against theirs.
Now I cannot even close or lock the back doors to my van and am stuck with a $ 750 repair bill.
I would not recommend doing business with this company.

I had a very positive experience here. We worked with a sales rep named Chris who was knowledgeable and friendly. I think we ended up paying a couple hundred bucks more than Home Depot or Lowes but it was well worth it for the good experience. We have heard some troubling things about CE’s installers (and about contractors that the carpet shops hire in general) so were a little nervous. We also didn’t want a team of installers out that we couldn’t communicate with due to language barriers… no, we don’t care where they come from but we wanted at least one person that was fluent in English so we could communicate. They sent this fantastic installer named Richard who did the job solo-​nice since having a team of strangers in our house would only increase the nervousness.
We are very happy with the end product. Our carpet and padding are excellent as was the installation. Thanks Chris & Richard!

Read reviews about how great the customer service was, well it was just the opposite for me. I was the one doing all the calling, Patti came out and measured and never received call back about the cost, then was told measurement sheet was misplaced and to call back to schedule a time to have it measured a second time. I was doing all the work and felt like they should be doing it, instead of me. When was told to call back I had enough and never went or called back.

I read so many horror story reviews about carpet installation. The first place I called that had 5 stars (but just one reviewer) never called me back! Luckily, Carpet Exchange in Westminster put my fears to rest. Ken Plumb came out to my place within 24 hours to give me a quote, accommodated my request for carpet installation, and the job was done within 2 hours! The installers called an hour & a half ahead to give me time to get home, they were courteous, and the carpet looks great. Great job! I’ll recommend you to friends and colleagues!