Papa John’s Pizza

We ordered a pizza tonight and an hour and a half later the pizza had not arrived. The delivery person called to verify the address after an hour. This was after the initial call where the caller spelled the address twice. She said she would be there in ten minutes. She also questioned our order, asking what kind of event we were having and how many people were eating so much pizza. After a half hour we called the store and were put on hold. After five minutes we called again and were told they were busy and put on hold again. We called the delivery driver and she stated «I have nothing to do with your pizza, I’m just a person.» Whatever that means. We called the store to cancel after an hour and forty five minutes. They gave us a hard time but we were able to cancel. I would never order from here again.

My boyfriend placed an order online for delivery for just one pizza and a side of wings. The food took over an hour to arrive and was cold when it got here. Just mediocre pizza, with less than mediocre service.

I had the BEST pizza tonight… everything was perfect… Kristina YOU are the «master dough stretcher» move over Darnell (Domino’s) Papa John’s has some serious competition.

Consistently forgetting items from my order that I’ve paid for. Asked for a credit this last time… Didn’t get it… Called and left a message for a manager and a week later I still haven’t even gotten a call back– or my $$ back! Never ever again.

Bleh, only marginally better than dominos or Pizza Hut. They have better ingredients but to be fair that’s like comparing a dumpster behind a Burger King to a dumpster behind a Krystal. Also the business model is pretty anti-​employee and I’ll never eat here again.

Ok, so I go to order online. Thank goodness I’m smart enough to look over my order before submitting it with payment. One of the advertised specials (showing when I clicked on the specials tab for my local Thorndale store) was an 8″ desert cookie for $ 5. However, when I added it to my cart, it showed up as $ 6. This also happened with a promo code and also with a pizza order. When I called to place the order over the phone to get the advertised pricing, I was told that they could not honor it, because they were no longer offering that pricing (but Lionville was). REALLY?! Isn’t that FALSE ADVERTISING!!! Dishonest, deceitful and down right ignorant!
Because my husband had already left our office, was planning to hit Papa Johns, then come home with the pizzas, I ordered anyway. After all that, I come to find out that by ordering over the phone, I was not able to get rewards points for my order. Well isn’t that just nice. (Guess that doesn’t matter much since we won’t be ordering from here again anyway, but geeze!)
While on the website, I noticed the «Papa John Camaro story». Ok, so apparently Papa John feels it necessary to mislead and rip customers off so that he can go and pay $ 250,000 for a car that’s maybe worth $ 20,000 in excellent condition? Sorry if your story doesn’t tug at my heart strings. Maybe if you ran a more honest business…
Unfortunately, although I really like their pizza, this will be the last time I ever purchase from this dishonest company.

I find myself going here more often than I’d like to admit. Chain pizza doesn’t usually do it for me but the pizza here is really pretty good. Great prices too. Love the big chocolate chip cookie. I always order online and it’s usually ready when I get there. Once I had to wait a few minutes, but I did show up kind of early and they were very busy.
They also just did a fundraiser for the local elementary school. It’s so nice to see a local business giving back. For me, I think that’s what puts them over the top. I’ll be back again soon. At this point, I think they’re expecting me.

Ladies and Gentlemen… Papa John’s has invaded Thorndale!
This former Bravo Pizza place was replaced with corporate pizza giant Papa John’s earlier in 2013. They offer the usual menu items you see at any other Papa John’s and deliver in a certain radius.
Prior to their Thorndale location, if we craved their pizza, we would go to the one in Eagleview, but between here and there — there are a TON of other pizza places that eclipse the taste of Papa Johns.
Some tips:
1. Check your mail — they have promo’s all the time for pizza
2. Order online — you can specify a specific time for pick up — it can take forever if you order on the fly… Especially on a Friday night at 6pm… Expect to eat around 7 – 7:30.
3. Delivery — If you choose delivery — they do charge $ 1.50, which does NOT go to the driver. Delivery also takes
a long time. At the time I ordered online, it took close to an hour before it arrived. It was hot, but it did take a while. Order before leaving work!
4. Parking is horrible there, use the parking area designated for Giant. The narrow road and concentration of parked cars makes you fee like you’re in Austin Powers doing multiple K-​turns.
5. Sign up for txt alerts — they have special offers that are only available to those who receive alerts. Latest one (as of ⁷⁄₂₃) was One Large, one topping for $ 10.
6. Papa rewards only apply to orders placed online, so if you are collecting points, it only counts when placed off their site.
Food-​wise — we only use them if we have visitors not comfortable with eating local pizza (believe me, these people exist). And although a Pizza Hut franchise is near Coatesville, Papa John’s is less greasy.
Their food is hot, and made fresh, but unfortunately because they are so busy — estimated times when they say it will be ready — are way off.