Donoho’s Jewellers

My fiancé bought my ring from me here last year. He asked me to drop by the location after he proposed to get the ring resized. Upon initial entry I received the snobbish looks and eventually was greeted and noone paid any attention to me as I looked into the cases.
I had to ask. My first impression was a definite 1 star. That’s 1 year ago. It’s now 1 and not even a half year and my diamond started moving. I was super uneasy about my center stone moving so I brought it back.
Everyone seems to not know what’s going on or was on vacation. They finally fixed it with a message on my voicemail «we’ll fix it because it’s fairly new» I picked up the ring about 2 weeks later. I was so unhappy when I saw it, I didn’t want to tell my husband. He insisted so I explained to him, all the did was push the stone down and bend the prongs. I know my jewelry and I wasn’t wrong. We walked back in and the woman looked and said yes, that was what the did, one prong does look shorter than the rest.
We left the ring, 1 week later they call me back and tell me well that was the only thing they could do. I explained to him, that’s not how my ring looked before and I would like it fixed. So they finally said, they would change the prongs and make them slightly thicker to raise my diamond.
It’s been quite a few weeks now. I’m finally going to get my ring back. I’ll never go back.
1^st because they weren’t nice because of my initial visit. I’m sure I wasn’t dressed to impress, but really! Why should it matter?
2^nd because they tried to pass something on that wasn’t fixed properly.
Normal people can’t see that detail, it took an employee with a magnifier to notice it. No telling what other stuff happens.

Steve was a huge help to my fiancé and I when it came time to select our wedding rings. I will be going back to see him for all of my jewelry inquiries.

I have purchased jewelry and had jewelry repaired at Donohos. The service and the quality is simply the best! The showroom is beautiful and filled with treasures from many different designers. At Donohos you can be certain that you will not see someone else wearing the jewelry piece you invest in. Everything is so unique! The jewelry repair department is top notch! At Donohos all that glitters truly is not gold, it might be diamonds or rubies or emeralds…

My fiancée and I had been looking for our a rings for a while now, and every store we went to pretty much asked us what we liked and a size. They never took the time to explain anything to us. UNTIL we visited Donohos. Steve took the time to explain every single detail to us. He helped us choose the perfect rings, not to mention he was super patient, polite nice and friendly. Thank you Steve, we now have the perfect rings!!! We couldn’t have walked out of there more happy.

Flawless immediate attentive customer service! Brought my Swiss watch in to be serviced for a new battery and they had it ready for pick up the following day. It cost $ 15 to have a new battery replaced. This will be my new jeweler for any repairs or purchases.

I visited Donoho’s on 30-​Sept-​15 to have my watch timer hand adjusted that was not clocked properly after having a battery installed at another jewelry repair shop near my work. Steve Glazer met me upon entering Donoho’s, he was attentive to my watch problem and asked to see the watch stating many times it can be corrected by pressing the correct sequence of buttons on the chronograph. In less then a minute the watch was properly adjusted. They could have easily taken the watch in for service and charged, but instead he spent time with me, fixed it and had me on my way in no time at no charge. These are good people, and they have been helpful every time I have been there.

Review in a Nut Shell…
There are so many things to say about our experience at Donoho’s but the true experience is all due to Steve. He was an amazing down to earth, easy going guy that truly listened to us and took to heart our nervousness, envision and wallet (LOL). It was like he was in our heads seeing what we wanted and felt our concerns every time we visited. He took the time to get to know my fiancé and then me (after the proposal). I felt so nervous each time we came in to see Steve but feeling so comfortable each time as I left. Steve had his work cut out for him each time we visited but he was calm, collective and was up for each challenge. He made us feel like a friend and not just another customer. He knows his stuff, that is for sure, no doubt about it. So you can understand why I wrote the long/​short version below.
Here is the Long Story ‘summary’ so you can understand my review above.
First off, my fiancé had to have been one nervous guy getting the guts to walk into a jewelry store buying a diamond ring, not knowing much about things. He told me over and over Steve made him feel comfortable by taking his time to explain diamonds and getting to know him and helping him pick out a perfect diamond and setting to pop the question.
After the proposal we of course had to come in and size the ring a little. When my fiancé and I arrived Steve immediately made me feel at home, getting to know me a little and understanding how I wanted it sized with a horseshoe insert. Then he asked if we would like to look at some ideas for a wedding band, in a down to earth funny way. I am a woman so of course I said, yes! That was the first time I had been to Donoho’s and they have the most beautiful wedding/​engagement ring room I had ever seen. Yes, they have a room just for these rings.
My fiancé and I were very nervous looking at rings, I mean they can be very expensive. What if I find a ring wayyyyy to expensive? But Steve stayed with us and kept trying to make us feel comfortable and relaxed, there was no pressure just looking and discussing ideas. We didn’t make any decisions that day, I think we were both too nervous.
Then after a few months I told my finance’ what ring I had pictured in mind months before he ever proposed which was different then the engagement ring he got me, so you can only imagine how hard that was, but I figured this is the ring we are getting married with, which was very sentimental. I want our relationship to be built on honesty and so I was honest with my fiancé and told him the ring I had pictured and that I didn’t want to do the typical ‘ring change’ a lot of women do later, cause this is the one we will say «I do» with forever. So, of course being the best guy ever we were off to see Steve again.
Poor Steve! I am trying to explain to Steve what I envisioned without ANY pictures to explain but he didn’t seem worried at all. He just took it one step at a time and asked general questions to clarify certain details. Because I had pictured a yellow diamond he (not I) knew how expensive they can be so he casually is bringing up a budget for the ring without being very direct as this is a tough thing to ask when I realized, CRAP!, we hadn’t discussed a budget. I had only envisioned the ring. I hadn’t shopped for it nor had the slightest idea of what it would cost. As Steve is showing me some ideas he is giving us ballpark figures, probably to see our reactions on a budget, I realized quickly the ring I envisioned was probably about double our unknown budget but Steve didn’t give up on finding a solution, he had options up his sleeve so I could get the ring I envisioned without killing our wallet.
A few weeks later Steve called us, he had been shopping specifically for US with our budget in mind, not that we even knew our exact budget yet, LOL! He had gotten a few stones for us to look at. I would have Never expected a jewelry store to care about us this much. When we arrived to look at the stones it was as if Steve was in my head envisioning the same stone. The color, size, everything was spot on and within our budget. I was speechless inside, thinking how did Steve do that! Then we started talking about the ring setting, again only describing things Steve got what he needed and went shopping again.
When Steve got all the parts he asked if we wanted to come in to look at it before he put it together. Let’s just say Steve had been so spot on, we just said go for it. We trusted him so much after what we had been through so far.
We went in yesterday to get the ring. I was so nervous and excited to see what Steve had compiled. All I can say is WOW!!! It was like he lived in our heads. The ring was perfect! My fiancé was amazed at how beautiful the ring was which made me very happy.
I learned so much about diamonds and gems now that I truly appreciate the ring more than ever. The ring now has a story that we will never forget to match the proposal we will never forget.

I just recently bought a Rolex (first time owner) and Michelle Minet made the experience fun, pleasant and engaging. Customer service was amazing! Jewelry quality and selection options fantastic. Thank you Michelle!

As a young adult looking for the engagement ring of my girlfriend’s dreams, I was a understandably intimidated by the process of doing just that. I did my due diligence of going to multiple jewelers in Houston, evaluating their selection and service in a pretty detailed manner. I was a little skeptical of Donoho’s because I was expecting pricing out of my range and budget, and was self-​conscious of being the young guy buying his first big diamond purchase in an upscale jewelry store.
First of all, the environment in Donoho’s is extremely welcoming and friendly. At no point did I feel judged because of my age and/​or experience with buying diamonds. Everyone is very helpful and informative on what to look for in a ring. It was service that I did not find at any other place, hands down.
Secondly and perhaps most importantly to me, the people at Donoho’s care about educating their customers on diamonds and the things to look for when considering a certain style. As an engineer, I was very conscious of getting a good product for a price I felt was right, and it wasn’t until Donoho’s that I felt comfortable with the product and people I was buying from. I had a pretty meticulous way of evaluating each of the options from all of the stores, and the Diamonds at Donoho’s blew all of the others out of the water.
Thirdly, the product at Donoho’s is absolutely unbeatable. It is evident when you walk in and look through the displays, but even more evident when you get the ring and present it to your significant other for the first time. I can’t imagine a more perfect looking ring with the «four C’s» all accounted for.
Lastly, the pricing is very reasonable for what you are paying for. Ultimately my concern about this was a little premature and I was pleasantly surprised with what the end result was. To anyone that is my age I absolutely encourage to stop in and look at the selection, because I think you will be pleasantly surprised as well (especially for the product).
The ring that I purchased was literally perfect and I could not imagine getting that accomplished anywhere else. I absolutely recommend Donoho’s Jewelers and plan to be a long-​term customer!

Thank you so much! Steve did a beautiful job cleaning my rings at Donoho’s! We’ve bought all our jewelry and watches here for the past ten years. They have always given us good service.

Diamonds are forever. But apparently the rings that they are set in are not.
Almost as if it were an orchestrated conspiracy, my diamond engagement ring and my diamond anniversary band both broke. Yes, they broke. My engagement ring split at the bottom of the band and then nearly six weeks later the prongs on the channel setting of the anniversary band somehow came loose, ripped and weakened the underside holding the row of diamonds. Oh jeez.
Since these are two very special rings to me, they sat in my jewelry box for quite a bit while I figured out whom I would trust to do these repairs. After much reading and searching, I decided to bring these two pieces to Donoho’s to get them repaired.
What a lovely store. We were greeted and assisted immediately. Steve was quite honest as we talked about repair options on both pieces. He explained why these two pieces broke in the first place: years and years of non-​stop wear for the anniversary ring had done that one in; the friction of my engagement ring against my wedding band had thinned and weakened the band on that one, causing it to break.
Repairing my engagement ring was an easy choice at a decent price. I don’t wear it all the time, so resetting it into a new, sturdier setting was not really something I had to think about for very long before dismissing. But repairs to the anniversary ring were another story. The cost of repairs (since the ring would have to be, in essence, rebuilt) were quite high, so I decided to bring that one back home and just leave my engagement ring at Donoho’s to get fixed.
Three days later I received an email alert from Steve that my ring was ready for pick up. He wasn’t there when we arrived at the store, but another gentleman greeted us and assisted us promptly. My ring was expertly repaired, completely cleaned and polished and looked as good as it did the day it was slipped on my finger nearly 35 years ago. I am so pleased!
The staff and repair work done at Donoho’s was superb. I was thrilled at the reasonable price, the quality of their work and the quick turnaround on the repair itself. Every associate that my husband and I encountered was gracious and accommodating. Despite the fact that I opted not to have any repairs done to my anniversary ring, I was not pressured nor was I intimidated in any way; rather, suggestions were offered that I was told, «You need to think about.» How right he was, for I still haven’t figured out what I’m to do with that one ring!
I would definitely recommend Donoho’s if you have a fine (or sentimental) piece of jewelry that requires an adjustment or repair.
An acquired tip that I learned from Steve at Donoho’s that I’ll pass along: if you have a diamond solitaire that you consistently (and that’s the key) wear next to another ring, do yourself a favor and have those two rings soldered together. Doing so will strengthen the solitaire’s band and it will most likely prevent breakage in the future. Constant friction and rubbing of the rings together will eventually wear down the gold, and after a number of years the solitaire’s band is bound to break. I SO wish I had known this years ago.

I was in from out of town. I stopped by to see if they dealt with pre-​owned Rolex watches. They said no but actually had taken one in recently. It was a beautiful watch and a little more than I was looking for. I informed the salesman Vince of my budget and asked what he could do. He also told me the price he gave me was for cash or check only. Well, I don’t travel with that much cash or checks. I left my contact information to contact me if they could meet my budget. I did not hear back from him. Called back while I was still in town since I decided I wanted the watch at their price. Left messages. NO call back. Called back again when I returned home. NO call back again! I didn’t think it was this hard to spend money.
I called again one week from the day I was in the store and asked to speak a manager. The woman who answered the phone Courtney said she was part of the management team. I explained the situation above. She asked if she could investigate about the watch and she would call me back. Called me back in 5 minutes that the watch was still in the store. I told her I wanted to purchase but I was out of town so I couldn’t do a bank transfer since they were not taking my CC. I left all my information and CC to hold the item. Would call on Friday to make the bank transfer.
Well, today when I call and speak to Courtney she informs me the store director had already accepted payment on this said watch but NO one in the store except for him was aware of the sale. Do you not put a sold sign on an item especially if it’s not on the showroom floor? Even the watchmaker who was cleaning it for said buyer didn’t «know» it had been sold when Courtney inquired about it for me.
All I got was…“I’m sorry but Vince said weren’t you looking want a pink dial anyway?” She did sound sorry but that doesn’t get me the watch or dealing with all the round around I had trying to buy it.
Had Vince the original sales person returned my call when I was still in town or even when I would returned home or if they would’ve taken my credit card, I’d have this watch by now or at least it would not have been sold out from under me.
I know I’m not a local person, so I guess they’re not worried or care about losing a customer. But my thought is customer service is customer service no matter where you live. I had the money to spend, guess it wasn’t good enough for Donoho’s.

I’ve never received anything but the gold standard in customer service from Donohos. I’ve dealt with the staff all the way from the owners down and everyone has been excellent. After being a customer for almost 20 years and never having a bad experience, that says a lot. I should also note that Steve is amazing. Donohos is a one stop shop for everything, custom, estate, repair, all the way down to simple cleaning. Keep up the great work. I’m a customer for life.

Takes all of the anxiety out of buying or even just discussing jewelry. Donoho’s was exactly what we needed as new jewelry owners. We went in to have a new engagement ring resized and cleaned– we met David and Stephen who both literally dropped what they were doing to meet us and help answer some of our questions. When we came back to get the ring, it looked excellent. The team is excellent, the selection is impressive, and their ability to leave us feeling that we got the best, individualized service is exactly what will have me (and/​or Lindsey) coming back again.

It occurs to me that I should probably update this review.
Ring received a couple weeks ago and the fella did very well! He had a LOAD of help from Victoria and Steve, and as a team, they put together the most spectacular specimen I’ve ever seen!
Some minor adjustments were needed to the center stone, and Donoho’s turned it around in three days! I hated to be away from my new ring, so I was extremely thankful for the quick turnaround. They even buffed the new scratches out of the back of the ring which I really appreciate as I was super sad to have already scuffed up the back (which I’m aware will happen over time)!
Will definitely be back to check out wedding bands in the near future!

On Saturday January 25^th, 2014, I visited Donoho’s Jewelers looking for a specific wristwatch they didn’t have in stock.
The sales representative was very kind and accommodating, and although she didn’t have the watch she was more than willing to get it on order for me.
I filled out a credit application in order to take advantage of the 0% interest promotion.
She said she would give me a call to to firm things up, which she did later that afternoon and left me a message.
I returned her call and left her a message in her voice mail.
By about 4 she called me back and we spoke live.
As I told her on the phone…
Shortly after I left Donoho’s store I walked across the street and found the watch I was looking for, so I went ahead and purchased it from a different jeweler.
I let her know that I would not be purchasing the watch from her store, but we would likely do business in the future.
Fast forward 1 week.
I open my mail on Saturday, February 1^st 2014 to discover I have a new GE Capital Charge Card for Donoho’s.
When I go to activate my card, I find out I have a LARGE balance on that new account for a watch that I have never received.
I’ve sent the sales rep an email in hopes that this gets resolved soon.
I’m not blown away by this experience and wonder what would have happened if I had never called to activate that card.
As I write this, the time is 4:03PM Sunday, February 2^nd 2014. I’ll keep this post updated to let everyone know the outcome.
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UPDATE as of 2÷5÷2014 3:40PM
Everyone makes mistakes and I need to give credit where credit is due. (No pun intended)
The Sales Rep from Donoho’s contacted me on Monday to apologize and made a credit to my account within the hour.
I’m grateful for the way that Donoho’s Jewelers handled this issue and I’m changing my overall rating to 4 Stars. Everyone makes mistakes and I’m pleased with the speed and efficiency in how they handled credit.
I will shop and buy from Donoho’s in the future.
Very best,
Dan

I have had exceptional service a Donaho’s Jewellers. The staff is always attentive and very helpful. The quality of the jewelry I have purchased at Donaho’s is exceptional. The store has an impressive selection of items from several top jewelry designers. I can always trust the quality of items I purchase at this store. I also trust the quality of the workmanship in their repair department. The one drawback I have with Donaho’s is that the prices are a bit more expensive that most top quality jewelry stores.

I have taken a few of my automatic watches in here for service. The staff has always bent over backwards to treat me well and show me anything in the cases. This is a high-​end store with service to match. I would like to see them pick up more lines of Swiss and German watches.

Fantastic Jewelry store with an amazing selection of watches.

I really like this place. I have always had a good experience working with them or just shopping.
They keep gemologists on staff, so if you need help or information, they will be able to help you. A gemologist is someone who has gone through extensive training on all gemstones and knows their stuff. They can help you with not only diamond purchases, but also with buying other precious stones, letting you know about their quality ratings, possible treatments, etc.
Donoho’s also have a full service repair and custom jewelry making shop on site. This is a really wonderful service, as if you need something they don’t have, you can generally get it done. Having bought a pair of opal earrings from them in this manner, I can say that the opals, the settings, and the work was all done to my satisfaction.
Their selection of jewelry is very good, as is their selection of watches. I am not a watch person, but they have all of the good brand names I know to look for. In terms of jewelry, I won’t rehash the list from the previous reviewer. What I will say is that they have some unique and beautiful items that are not what everyone else is wearing. That’s important to me when shopping for quality jewelry.
Donoho’s is a high end jewelry shop, so expect their price points to be higher than Zales or other mall located stores. The quality of their items and the quality of the service is well worth that extra price. Look for for diamonds on the high end of quality scale, with very good color and clarity and in just about every cut you can think of. Their colored stones, pearls, and gold jewelry are equally impressive.