Enterprise Rent-A-Car

The individual that checked me in and checked me out was very polite and empathetic to the 45 minute wait experience we had checking in. Upon arrival to our RV park, I called the Enterprise location and was told that there were no pickups of customers on the weekends. I explained that we made the reservation with Enterprise because we were traveling in an RV with no transportation options. In a monotone, rude manner the manager Shaniqua stated we have no drivers here and no pickups will be made. I spent $ 28 in taxi fair to get the car and barely made the noon deadline. I thought the marketing of Enterprise was a family business, going the extra mile to pick up customers.

I had a great experience! No fuss no muss…

This was the second time I had to rent a car while visiting family in Texarkana. The first time I had to choose an airport based company because I was returning the car to Love Field, but this time I’m glad I had the option to go with Enterprise on Summerhill. First, for a Texas side visitor, the office is more conveniently located than traveling all the way to the airport. Second, even though the location is very busy (I think they need to be allotted a larger fleet), they tried their best to accommodate my need for an earlier reservation time. Third, the staff was very courteous and helpful during the entire process. I had the pleasure of speaking with Tyler several times on the phone and in person. He was very professional, efficient, and welcoming — taking his time to fully answer my questions and offer personalized service especially considering the volume of business they do if the amount of phone calls received is any indication. I hate that the reviewer had a bad experience, but I fear most of it is a result of corporate policy rather than the location itself.

I have never had such a bad experience at enterprise. We were stranded with a blown out engine and the manager was very short and rude to us. We didn’t have a credit card only a debit card and because we aren’t from Texas they refused to rent to us. The manager rushed us to figure out what we were gonna do and acted like we were unimportant compared to the other customers. I would never recommend them and we ended up renting a car from national auto discount rentals and they treated us so well. They even said they often have people come in and complain about the enterprise here.