Enterprise Rent-A-Car

Customer service was great. The rental car needed a new battery in the clicker. Overall good experience.

Good prices and impeccable service.
Nice, clean cars. My go to car rental agency in the area.

Brett and Shawn were wonderful! Patient, helpful, and professional. I’m so appreciative of them they were a blessing to me today. Thanks guys xoxoxo!

Had a reservation here for a rental car and when I went to pick it up they had none available for me in the class size that I booked. They tried to downgrade me without telling me but when I started asking questions they started calling around for other cars. They located one for me with the Westwood Enterprise Rent-​A-​Car, upgraded me free of charge, comped me gas for my troubles and were super polite. All in all not a great experience or way to start a weekend trip but their polite service earns then an extra star.

Picked up a car thru Geico loaner program
Good quick service, Always nice cars at any category.

These guys go the extra mile. I needed a rental because my car was in the body shop in need of repair. They explained how to deal with the insurance company, they gave me an upgraded car class from the kind of vehicle I requested, picked me up at the dealership within 5 minutes of my arrival and did all of it with a smile. The prices are the lowest in the area, I will be going to this location of i ever need a rental again. Good job folks.

My second time renting from here. Both times I had a pickup at my house. Both times they showed up on time. I made a last minute change upgrading the size. They did not have what I wanted but gave me two levels up for no extra charge. All my experiences with phone calls, pickups, charges, etc. have been great. These guys will go the extra mile to help you out and meet or exceed your needs. Gotta give them a high grade regardless of the crappy reviews others have had. Then again, they are older so this may be new management.

I wish I could give a zero star.
I had to wait for a pick-​up for 45 minutes although I made a reservation and gave them a heads-​up on what time I will be there, as well as, called them as I was leaving to go to the shop. What else could I have done to make sure I would be picked up on time?
The shop that my car was being fixed is literally less than 2 minutes (0.3 miles) away from their office. I called to ask where the driver is and they told me that the driver is stuck in traffic. Are you kidding me? That is just a bad awareness and horrible customer service.
I would skip this branch and go to the one in Englewood. They are far more accommodating and courteous. Tenafly branch should get their act together.

Had a bad experience here. Needed a loner because my car was in the shop for a couple days. They take all my info down and tell me around 3 pm. A couple hours I called and said I would be running 30 minutes late. They said no problem and took down both my home and cellphone to call me when the car would be ready. Wait a minute, wasn’t it suppose to be ready at 3? The person on the phone said no and that it is first come first serve. What is the point of making a reservation? They told me that is was not a reservation but some bs response. Fine, I call again at 3:30 and ask if they had a car for me. They said yes.
Go down within ten minutes to be told they did not have a car for me; someone had just came and picked it up. What’s the point of a reservation? What’s the point of giving 2 different phone numbers if you were never going to call to tell me a car is ready or that they have no cars available?
I think the biggest frustration is that I talked to a different person every time I communicated with them. When I was at the place, I asked to speak with the 3 people who I spoke with on the phone because now I was getting contradictory information but was told they all had left for the day. I talked to 5 different people for a same day reservation.
I found the experience frustrating, a waste of time, and their staff to be immature.