Monster Auto Group

Purchased the vehicle 12 days ago and already having problems. First, had to beg for floor mats. 2. Tire that they said they fixed qhen i purchased the suv keeps getting flat. 3. Milage on the paperwork states one thing, but in the truck says 3k more. Smh

Took a cab to get out There paid 30 dollars, under the impression that they ran my credit (from what I was told by Jamaal a guy who works in there call center), they knew my credit was not good if he did what he said, spoke to Jamaal on the phone, he said I was approved with 17 000 loan bring my documents, I would be here for 30 minutes and drive out with a car, I made sure to ask Jamaal if he worked in a call center, he said no, I told him my experiences at other dealerships, he said he wouldn’t waste my time… when I get there I get ask to speak to Jamaal, I was passed to a sales person, after he put my information in, (Jamaal said it was already in the system on the phone) I find out I’m NOT APPROVED, need a co signer… I’m okay with being denied, but don’t tell me on the phone I’m good to go, LIE to get me there, and once I get there, it’s not the same when I spoke to you on the phone!!! WHAT ABOUT MY TIME, AND MONEY THAT I paid for the cab, the cab company made money, COMPLETELY INCONSIDERATE!!! NO SORRY FOR WASTING YOUR TIME, INSTEAD THE MANAGER SAYS «I DIDNT SAY IT»…I showed him the message Jamaal left me and he still didnt apologize… when I asked for my money back and a ride back to va, I was told they could take me to neatest metro station in md, I explained that I had to pick my son up from school so that does me no good, the manager asked how did you plan on getting home, I told him, with the car you all said I was approved for, that’s how… they all lied to me and all very rude, unless you can get approved with them they’ll treat you less than human… stay away… I wouldn’t give them a star if it was up to me, also, car smart in md, don’t waste your time with them either they gave me the run around too… Here is who worked with:
All star Auto Group
Jamaal– call center guy
Samuel A. Sales person or could be the manager
UPDATE…UPDATE…UPDATE
They called me on 4÷08÷15 and RUDELY HUNG THE PHONE UP…
They (don’t know who) asked me about my review I put on Unilocal… stay away… who dose that??? I’m entitled to speak/​write my opinion and experience thanks to Unilocal and let ppl know about BS DEALERSHIPS like this one…
so now you want to harass me about my review I posted… so read this CALL ME AGAIN or EMAIL ME FOR ANY REASON I WILL START LEGAL ACTIONS AGAINST YOUR COMPANY FOR HARASSMENT…
Please I beg stay away from them!!! It’s not worth your time… heres the number they just called me from: 13 013 162 666
NEXT TIME DON’T LIE YOUR CUSTOMERS
People don’t sit around, make up random complaints against companies for the hell of it, there’s a reason you all have 1 star!!!
I will make a complaint with
as well…
UPDATE…UPDATE…UPDATE…
And man for monster auto group just called me again, 4÷9÷15
From the reputation department… This time it was from a private number they called me from… I should’ve recorded this but it happen fast, when I heard monster auto group… calling me a fat b*tch, I don’t deserve kids, and so on and so on… I hung up… mad about my review I posted yesterday about them… now it’s time to get an attorney… DUMMIES…I gave them a warning to leave me alone, we’re done doing business and they won’t stop… STOP CALLING ME!!! AND NOW I WILL START LEGAL ACTIONS AGAINST THIS COMPANY, AND WITH THE BBB
This is HARASSMENT… who ever reads this I hope your experience is better then mine but, I’m not making this up and I wouldn’t put all this information for nothing…

I have never felt so used in all my life. This was the worst car buying experience I’ve ever had. I applied online and the person that called spoke to me and scheduled my appointment several days in advance, he even called throughout the week to make sure I was still coming. I gave him all my details in order to be prepared upon my arrival. When I arrived I was greeted by a random salesman (on casual Sunday) and told that the gentlemen I had spoken to would be right with me. He began asking me the same exact questions I had already answered previously with the gentleman I had already spoken to. I again asked where the person was I had spoken to only to be told this time that he was in a call center. This call center person had told me that my credit had been run and that he had gotten 17 approvals on a vehicle up to $ 22K. Needless to say everything was a outright lie just to get me in the door. It was a complete waste of my time. These people (and I use the term loosely) will say anything to get you in the door!!! Don’t fall for it!!! Run the other way!!!

I should have NEVER purchased a car from them. First of all when I went there I too was suppose to meet with Roman Gray. When I got there they said something had happened to his daughter so he wasn’t going to be there. I was helped by Mo who kept leaving the desk and coming back smelling like marijuana. Talk about unprofessional. Also, after being there for what seemed like forever I chose a car. I couldn’t drive it home because I drove there that evening so they said they would deliver it to my job first thing in the morning.
I took the metro to work that day because I would need to drive MY car home that evening. I got a call from one of the representatives telling me that they wont be able to drop the car off to me that day. I was furious! I made sure they had my car delivered to me before I got off work at 5. I didn’t care who was going to bring it to me but it had to be there on that very day.
A month later I received a speeding ticket in the mail. The rep who was bringing my car was speeding and didn’t make it a point to let me know that the camera flashed at him. It took 1.5 months, numerous calls to the manager Tom (who is btw RUDE AND A JERK), and a letter to the court saying that I was not the one operating the vehicle and the person who was is responsible for paying my ticket but isn’t cooperating. Everything was finally settled after what seemed like 2 months. I will never do business with them again and I hope nobody else does.
They opened up a location in wheaton which only lasted what seemed like 2 months. I imagine this location will close soon.

Monster Auto Group knew about my credit situation. I made this crystal clear with Roman Gray. They claimed they work with people that have open loans they need to pay. I expected to meet with him but some other person, Mike was there informing me that Roman Gray is at some other site. Mike wanted to know all these things I had already told them… especially how much money I was going to put down. The thing that got me through their door in the first place was that I had been assured that I would not to pay any money down. Seemed incredibly disingenuous on their part.
I was thankful they gave me a ride to the nearest metro station but I wish that courtesy had extended to actually doing what they said they would.
A weird note to end on: the same day I confirmed via email that I’d meet with Roman, that very same night he sends an email acting as though he hadn’t heard from me in a month! Talk about copying and pasting a name onto a form email!!!
They’re monsters all right…