University Inn and Suites

Why does it look the way that it does for its location?
Smells like weed in the room and looks like they probably should charge by the hour ;). It’s in the heart of downtown Tempe, right in the middle of Mill Ave, they could make a killing. Yet the hotel is very much like a crack den.

I stayed here for 2 nights with my brother and friend for the monster mash festival on Halloween weekend. The owners were extremely nice and actually upgraded us to a brand new room upon check in for the same rate. They are doing all of the rooms over and we were the first ones to stay in a brand new room. In terms of the the amenities offered, the place is what it is at the moment, but the owner told me her plans for what they are doing for the future and it sounds like they are on the right track. I thought the place was very inexpensive for the location. I would unquestionably recommend as a place to stay if you’re looking to hang your hat and are on a budget.

Best bang for your buck and conveniently right off the mill ave strip and bars. Save yourself from a DUI and stay here!

Stayed here last weekend. Great location and staff. Room was def kept up to high standards. Owner was extremely knowledgeable about the area. He pointed me in the right directions for great food and drinks. Forget the resort prices in the area. Extremely affordable place to stay with direct contact with someone who cares about the ppl staying here.

The room was run down and had bugs in the bathroom, but was otherwise clean and comfortable for the price. However, on the second night (Friday night) the noise outside my room made sleep impossible. This concluded with a loud police bust in on the the rooms at 11:30, after which things got quiet for a little while. About 2am noisy people in parking lot made sleep impossible: the night manager was present at the time and did nothing. I gave up on sleep and left at 3am.
I guess Tempe is a party town. My recommendation is to find something away from the campus.

I had a similar situation with Megan R. The jerk of a manger (or owner, whoever this loser is) and me had a simple misunderstanding, its so insignificant and innocent that I dont even remember what the issue was. As I was beginning to explain, simply hoping to clear up the misunderstanding, he interrupts me by pointing his finger at my face and yelling «DONT BE A SMART ALEC!» I was so SHOCKED by this that I simply turned around and walked out. I am NOT some college student who was partying and causing a ruckus, I’m a grown adult male that was simply looking for a place to sleep for a night. So I began walking to my car to get away from this place so i can cool off and that ugly little gremlin actually came out into the parking lot to keep causing a scene. Long story short, everything ended with me giving him the double middle finger and telling him that I would NEVER stay there again. Im much more interested in staying at places that are actually maintained properly and the staff is welcoming and friendly. That beast that works the front desk at Uni Inn and Suites has no business being in the service industry! How is this place still open? Im not happy that others received similar treatment that I did, however, Im also glad that Im not the only one and others know what Im talking about. It says one star but this place gets ZERO STARS.

I wish I could give this place 0 stars.
I witnessed an auto accident right in front of the hotel, so I pulled in to the parking lot to stay with the people who had been involved and wait for the police to give my statement. Emergency personnel showed up within minutes and my husband and I waited while the police talked to the two people who had been involved. In the meantime, the office person on duty came out and approached me and the woman who had been nearly hit in the accident and told us that we needed to move our vehicles out of his otherwise empty lot. «My customers complain when they don’t have the room to park that they’re promised.» I replied with a smile, «I think you have enough spaces available.» The man snapped back at me, with the emergency situation clearly in front of him, pointed a finger at me (an adult woman) and said, «don’t be a smartass with me!»
Rude and unnecessary behavior earns you poor ratings, University Inn. Be nice to people serving a civic duty.

This place is everything you’d expect and LESS. We came to town for the Phoenix Rock ‘n Roll Half Marathon. What a great location; just a few blocks from the the starting point. Shabby and neglected are the hallmarks of this lodging facility. It is long overdue for an entire renovation. The bathroom functions but was dirty and disgusting. The shower had cracked and mismatched tiles everywhere. There is a ceiing exhaust fan missing its cover. No soap, shampoo, or kleenex tissues were provided. In lieu of kleenex was a roll of toilet paper. There are no window coverings in the bathroom. If you’re not an exibitionist, this is not a place for you. Switch and outlet plate covers have been painted over mulitiple times and some outlets were not grounded. This is problematic if you have a three-​prong cord to plug in. There was so many layers of paint on the closet door that it would stick when opening and closing it. (I think you’re getting the picture.) Service. What service? On Saturday we left the room around 9:30 a.m. and returned at 7:00 p.m. Absolutely no room service. The bed remained unmade, no clean towels, and the trash had not been emptied. The desk personnel were unresponsive and rude. Normal check-​out is 11:00 a.m. We were granted a one-​hour late check-​out. on Sunday When we returned at 11:30 a.m. we had been locked out of the room and admonished for not leaving by 11:00 a.m. Regardless of the convienent location I would not stay here again and would advise others to avoid it to the maximum extent possible.

When first reserving a room at the inn I thought ’ what a perfect location, just south of University on Mill Ave. you really cant get better then that for a night out on Mill.’ One slight problem crossed my mind, no picture on the website. After arriving there I now understand the lack of photos, the place was a dump. The cost of the room was far too high for what this motel has to offer, ($ 106/​night, and that’s with a AAA discount) After checking in I walk to my room to find the beds had not been made, there were towels on the floor and the room smelt as if something had died and been left there for days, I of course requested to switch rooms. The next room I received had one working outlet, the light switch didn’t work, and I had to have my key fixed by the clerk 3 times. Also the service there is horrid, the front desk clerk may very well be the rudest man I have met in a extremely long time. After all this they also charged my credit card an extra $ 200 two days after I had checked out. Absolutely awful!!!