Toliver’s Carpet One

I took a Persian Carpet to this store to have cleaned. I dropped off on the 25^th of May 2016. As of the 21^st of June 2016, the shop has not been able to find my Persian Carpet, which was valued at more than $ 25,000
I chose this place, as they advertise their expertise in cleaning of these type of carpets.
I did get a call from the Tempe Police Department, stating that the shop is considering my Persian Carpet stolen, and have of yet not received their insurance information or adjuster’s information to file claim.

My husband and I agreed we needed new carpet in the living room of our home. The rest of the house is tile or wood. We ended up purchasing the carpet from Tolivers in Tempe. They have had an excellent reputation from as far back as I can remember. It’s a family-​owned, local business. We were treated with patience, well advised and given lots of appropriate choices by Wanda. The ordering process was made simple and the order arrived quickly. The appointment for installment was made right away. The installers were friendly, professional, neat and efficient. I can add that we followed up our experience by purchasing outdoor carpet 6 months later, and had an identical, no-​hassle experience. Although we haven’t had the carpet for years yet, it still looks wonderful.

My husband and I recently decided to change all of our flooring in the upstairs portion of our home. Our neighbors suggested we contact Toliver’s Carpet One, in Tempe. With the help of the knowledgeable interior designer Wanda and her sales team at Toliver’s in Tempe, the two products that we chose, were not only high-​quality but also very affordable. We chose to carpet my children’s bedrooms which is easy to maintain and care for and also helps to eliminate a lot of noise that they can make. For the landing and master suite, we chose a cherry wood laminate this turned out stunning! The installers were courteous and professional and left me their contact info in case I needed anything, which I did not because all of the work was on point! I cannot say thank you enough to Toliver’s in Tempe for the customer service and care, as well as the product and price! I would recommend you guys time and time again! Thank you for helping me create a beautiful living space!

What more can I say? These folks have been around forever and know their stuff. We were greeted right away by a knowledgable and friendly sales person. They asked the right questions and showed me the type of materials in my price range. Overall, they were fast, efficient, and easy to deal with throughout the selection and installation process. Recommended highly. I even met john the owner who could not have been more friendly and knowledgeable. Great selection.

We recently had our living room floors replaced by Toliver’s and were beyond pleased, so when I needed my upstairs carpets cleaned, I called Toliver’s for Carpet One Cleaning. Again, without fail, not only were the stains lifted, but my carpets were left so soft! Thank you again for an AWESOME job!

I’m a bit late with this review. We had this store in Tempe install some carpet in our home. We were assured by the salesperson that the install crew was the best they had. Not! They made mistakes needing corrections. For example, they laid out our new carpet in the street in order to do their cutting and a car almost ran over it.
When I called the salesperson to report problems the response was, in essence, tough luck.
You are better off shopping around elsewhere.

Update: Strike 3. Ordered product on 10÷1÷12 with an expectation that product would be ready for pickup within the 2 – 3 day window projected by Toliver’s. Product actually arrived 10÷8÷12. Reducing rating from 3 stars to 2 stars.
Putting down Armstrong vinyl tile in our bathrooms and the enclosed directions recommended using a specific Armstrong latex primer on our concrete floor before laying the tiles. We called Lowes (since that is where we had bought the tiles) and they do not carry the product. Same with Home Depot and Ace Hardware. The Armstrong customer service toll-​free number recommended this Toliver’s «Carpet One» store near our home.
Strike 1: When we called to see if they had the product in stock, they had no clue and stated they would call us back with the answer. After 2 hours they had still not called back.
Strike 2: We called them back and this time waited on the phone while they checked and were told that it is not in stock, but they could order it and it should come in about 2 – 3 days. However, we had to get in our car and drive to their store and pay for the product before they would order it.
Nervously waiting to see if there is a strike 3. We will give them 3 days to see if the product comes in and then start calling to see if we can move things along.
If you are buying carpet or tile, they seem to carry a wide variety of products. The showroom is little cluttered and dated looking. I cannot speak to their installation practices since we did not use those services. Parking is close to the door.
One final warning: this business has the light rail running in front of the store, so you cannot turn left from the eastbound lanes of Apache into the Toliver’s parking lot, nor can you turn left out of their parking lot when you leave. So the only way to get into the parking lot is from the right lane of the westbound lanes of Apache.