Purcell Tire and Service Center

Told me I needed an elevated oil for an oil change. Ok. However after walking out to see progress I saw the guy letting air out of my aftermarket wheels and tires. I asked why. He said we always put tire pressure at what came from factory. 35 psi is what they changed it to. I called tire company next day. They said never run these tires under 65psi. That’s pretty close to half in my book. They were at 70 when it went in for oil change. Called and said put it back. Was told be here before we close in 10 mins because I will not wait 20 for you to get there. Nice customer service. I’m lucky I saw them do it. Tires could have blown in a short period of time if I didn’t se it. Beware!!!

This place is the worst. i needed a quick patch on my tire and they said they can fix it in a couple of hours. Unbelievable! I didn’t have a spare so I couldn’t move my car. I asked if I can leave it there while I get my tire fixed somewhere else but they made me move my car to the plaza parking lot and I damaged my tire even more. Biggest disappointment I’ve ever experienced. Just needed a quick patch and now I need a new tire. Negative starts, if I could, I would give them.

DO NOT BOTHER WITH THIS PLACE! I’ve dealt with them twice. Both times for easy tire patches. I’ve worked at a tire place and doing a simple patch takes literally 10 minutes. The first time I stopped in, I dropped off the tire and they said an hour or two. I stopped back in after two hours and they hadn’t moved the tire from where I left it. Finally called me after five hours and said it was ready. Today, I take my truck in with a screw in the tire and ask how long. The guy says we are soo busy, it will take all day. Like I’m inconveniencing him. I’m self employed and if I treated my customers with such a «who gives a sh$t» attitude, I wouldn’t be around too long. I drove home, took my tire off and took it to another place a couple main intersections away. They had it done in under an hour (they were just as busy if not more so) and they didn’t even charge me a dime! Not sure how these guys are still in business!

DON’T EVER COME HERE! I purchased the 4-​pack oil change plan sometime ago and they just turned me away because I didn’t have a punch card (they supposedly gave me). It’s 2015!!! You should rely on a computer instead of a card!!! So now I’m out $ 80 unless the manager verifies with corporate. Have to wait til Monday. I will make sure none of my family or friends use Purcell again unless this is fixed!

I came into Purcell’s after receiving a coupon in the mail for a $ 19.99 oil change. I went in on a Monday morning with no appointment because I happened to have the day off. Brian was awesome– explained everything thoroughly and made sure I was taken care of. I’ll definitely come back here next time I need an oil change!

So, my car had been vibrating for about a week and I thought I needed an alignment so I took it to the nearest place I could find that did alignments, after price checking around. Turns out their prices are about average for that kind of thing so I went to them.
After they looked it over they said my steering gear assembly was bad and that my tires were moving almost 4 inches independently of one another! Because of this the alignment wouldn’t be any good until I got it fixed. They also said my front 2 tires were bad and needed to be replaced (which was true, I knew that for a while). Safe to say, I was scared for my car! They quoted me $ 921.60 for everything.
Luckily I never do anything without a second opinion so I dropped in on my family mechanic, Bill at Black Canyon Automotive, in North Phoenix while I was in the neighborhood the next day. He put it on the lift, he brought me under the car with him and he pointed out that there was nothing wrong with the steering gear, the tires were moving perfectly with one another, and an alignment wasn’t the issue. The vibration was from a bubble in my front driver side tire because one of the tires belts was broken. I went to Discount Tire, got 2 new tires, and all was well for only $ 200!
Thinking back I realize how bold faced the lie Purcell’s fed me was. I mean, if my tires were moving 4 inches independently of one another the car couldn’t make it out of the parking lot, forget about slight vibrations over 65MPH!
These guys are liars and crack pots! Avoid them!

I was studying for finals and so driving back and forth to campus a lot. All of a sudden one evening my car’s coolant light went on. I take care of my car and so was concerned about the light. I took it into Purcells where they proceeded to tell me that my car might overheat and explode if I continued to drive it, thus making me their captive. I called my fiancée and told him the deal. A couple hours later Purcells contacted me and said the engine needed repair and would cost around $ 900. I asked if there were any sort of discounts and they said no. Then when my fiancée went in they magically made it only cost $ 700. I still don’t think anything was wrong with my engine after all is said and done, but just paid them and went on my way, vowing to never come back.

On a not-​so-​typical Saturday, my husband wakes up and can not move. Well okay, not full out paralysis, after all my hunky monkey is a weight lifting stud who takes pretty good care of himself… but his back was not allowing his lower body to move without pain. So we rush, all ambulance style to the chiropractor before he closes and are told that the big man has a serious back strain for which he must rest. We go out to the fine little cab that is my 07 Accord, hubby walking like a 90 year old and the car will not start. WTF?
Did I mention the hunk was also a grease monkey at one point in time? Oh yeah, he says, its dead. Summoning my charm to the Tempe Muni guys who had just pulled up for lunch at Jason’s, they gave us a jump AND refused to let us buy them lunch. Big love to them… Raced down the street to Purcell’s where we pulled in and 20 minutes later [hubby still in car, playing solitare on his phone and waiting patiently to be medicated] had a new battery!
The manager is from Beantown — he and the mechanic who installed could not have been nicer. Speedy in, speedy out [on a Saturday, no less] and most importantly, no bullshit. Would go back there in a flash —