Eliot Management Group

Tamara Starks
in the last week
When I started my barber shop, a lady came and sold me on their credit card services. It was similar to a square reader that you attached into a phone. This was acceptable at the start of my business, but as I grew, I needed a better service. Their fees were also about 3%, which is not competitive, I had not done my research when I joined with them. I specifcally asked the saleslady if there was any specified length of time we had to use their services. The saleslady assured me there was not. I did see in my contract that they have a $ 495 early termination fee, and I asked what that meant, and the lady said that referred to other services, not credit card processing. So I assumed when I switched to a more professional company that offered the rates and products that I needed, there would be no issue with changing services. So I called to cancel my contract, as it cost $ 50 a month. Kassie was horrible! She demanded the $ 495 to cancel the contract. To be in a contract when you are given a square reader is ridiculous. That is a $ 10 product. I told her what the sales lady had told me, and in fact the sales lady agreed that she had said it when we were part of a three way call, and Kassie Chappell’s reply was that it didn’t matter what the sales lady had said, I should have read the contract. I didn’t want to part with the $ 500, so they continued to withdraw $ 50 from my account every month even though I was no longer using their services. Last month I closed my bank account, so they were no longer getting the $ 50, so the horrible Kassie has sent me to collections. Nowhere in my contract it does it specify how long of a contract I was in. I have asked for proof of what timeframe I signed up for, and received nothing that I signed agreeing that I was in a contract for any stated length on time, only the paper with the early termination fee.

I have been with them 3 weeks now and there has been nothing but problems! They bugged me everyday to sign up with them but once I did that’s when the problems started and now NO ONE calls me back! Worst company I have worked with since I have had my business. Zero stars

I would give them a 0 star if I could. I understand and absolutely believe these people who write their reviews about Eliot Management Group. I am glad I did not sign any contract with them and canceled just one month in realizing all the a hidden charges and the rates they claim was not what I believe to be. I got burned but only a little, please if you are a new customer and reading this make sure you read all the negative reviews online about them and dig deep into this company. It’s not a good company when so many people complain about the charges and hidden fees.

I have used Eliot Management group for my credit card processing for several years. The service works and it serves its purpose. My issue with the company are their contracts, I was locked into my contract for 3 years and did not realize that when I moved in the middle of my contract they have me sign something that extends my contract… for moving… another 3 years. Also if you do not cancel your membership on a certain month it automatically extends by one year. I switched companies that work more efficiently for me and now I am stuck paying a minimum of $ 45 per month until my contract ends in August of 2013. I understand business needs to make money but you cant treat people and companies this way and expect people to think this is fair. I would have never signed on to their services knowing the way their contracts work. I own a service business and when someone is dissatisfied we part ways with no extra fees. I used them for over 4 years and it takes an attorney to get out of this ridiculous contract. I guess that is what the internet is for… BEWARE OF THEIR CONTRACTS.