Cox Communications

Spotty service.
Basic IT support (a.k.a. turn off and turn it on to resolve ALL issues).
They did maintenance and I had slow, spotty service for almost a week. I had to call them 4 times to try to resolve the issue, IT support kept telling me to restart my modem and got no resolution to my issue. I even had a tech support person come in to look at the wiring. Ugh. Even after all that, they had the audacity to ask me if I wanted to sign up for their TV service.

I received a call from Monica a sales rep stating I qualify for Gigablast service. She said there is no additional cost, no installation fee, and no commitment. Since I was already Cox customer I qualified for the free upgrade of service. I scheduled an install date of 3÷22… I received a call today and Cox claims the conduit running to my house is ubstructed and this will delay the upgrade 1 to 2 months. The rep then informs me there is a 2 year contract I must sign to get this service. I explained that is not what the sales rep told me (Monica). In fact, this was not disclosed at all. I said I was not going to sign a contract, and the rep told there is a way I can still get the service if I pay $ 100 installation free. Also not disclosed by sales rep. I was told free modem, free installation, and no other commitment. I define having to sign a 2 year contract as a commitment. Please investigate the blatant fraud and bait and switch unethical business practice. Cox customers watch out!

Worst customer service ever. They don’t answer much less return calls. They are fine over charging or adding products to my account but when I need help they are no where to be found.

Best location for students. I went In and out with a promo for a year and no contract. Jeff ball is a great manager