Caliber Collision

I wouldn’t recommend going out of your way to go here I went to get truck looked at only to have the guy be very rude, and instantly says nope, can’t do it, nope; because there was damage to the apron, which is one of the reasons I was beinging it in, and says he will get boss, I don’t know why but ok, then he came out with a know it all attitude not truely knowing much about anything actually but had a poor attitude so I chose to leave at that point, don’t go here in my opinion other shops like Gerber few doors down will treat u much better, I am just posting what happened do what u want

I first called and talked to Nikki who was just great. When we took the car in she remembered right away talking to me. She had someone come up check out the car, after estimating the cost said it would be ready Tuesday this was Thursday afternoon. We did not think it would be ready. We got an email on Monday morning it was 69% done! At 4 we got the call it was done. We picked it up on Tuesday. What a great place, friendly, clean and obviously know there business. A big thank you will recommend Caliber Collision on Priest to everyone, hope we don’t have to come back but should we look forward to doing business with you.

I cannot say enough about the customer service at Caliber. We worked with Matt Hurtado and what a great help he was. They totally rebuilt my Honda Pilot and he was so helpful along the way. We had a few little issues after the big repair, and I was able to call Matt & immediately get my car in for service and the issue was fixed. Thank you!

I brought my vehicle in to get my bumper looked at. Matt Hurtado checked my bumper and offered to remove the paint free of charge. 5 minutes later he came back and the paint was gone.

From my first phone call to schedule an estimate to picking up my car after repairs, my experience with Caliber collision couldn’t have been easier. Caliber had me picked up by Enterprise after dropping off my vehicle, sent frequent progress updates via text, called me with major updates, and worked around my schedule to make sure I could pick up my car when was convenient for me. Communication was outstanding and customer service was off the charts. Repairs were quick and my car looked better than I’d ever seen it when I picked it up. I wouldn’t hesitate to bring them more of my business in the case of another accident, and I’ll be recommending them to friends and family.

I saw the sign of «Quality the first time» in their window so I had high hopes for my wife’s car repair. After a couple of weeks between Geico and Caliber blaming each other, we got the call to pick it up. It had blemishes that needed to be buffed out. They were nice and asked if she could come back the next day and pick it up. She did. When I got home, we examined the hood and found over 50 bubbles, blemishes, specs within the clear coat. She called back and they said they would correct it and provide a rental. They did. A few days later she picked it up and their original friendliness had now subsided and basically couldn’t get her out fast enough. Definitely not quality the first time. The end result is still not stellar but just not worth the hassle to deal with it. Yes, the provided a rental but they fail to grasp the level of interuption and hassle this imposes on the customer. Based upon other comments, possibly this was an anomaly but I cannot recommend this place. There are just too many options out there to endure this experience.

I have taken my car here a few times for repairs after someone has ran into me. This is the only Place I trust with my car to make sure it comes back looking better than when it came from the factory. Great Customer Service and Matt Hurtado has been great to work with.

Wow! Customer Service with a damn Smile! Can you believe it!
KJ was awesome! From the minute I walked in the door till I left with my wifes car the following week everything was handled very professionally. KJ insured things where taken care of with the claim department thru getting and returning my rental. By the way the wifes car looks great! OEM parts all the way! Need work on your vehical GO see these guys!

Matt hurtado was wonderful to work with. They Transformed my 12-​year-​old car to a car that looked just like it came off the showroom lot. They didn’t amazing job! I highly recommend them!

I chose this shop from a handful provided by the insurance agency handling my claim; I was concerned that the chrome accents on my (relatively new) truck would not be replaced correctly by just any shop. These guys gave me a fair estimate, and called regularly with updates about the work. It turned out that the entire side panel of my truck had to be replaced due to the damage from the collision, but even with this work, they still had my truck ready for me three days before their estimated finish date. The chrome and the fender all fit perfectly, and the new side of my truck is indistinguishable from the original (other than the glossy coat on the paint). I am incredibly grateful that they took such great care of my vehicle.