The UPS Store-Temecula

Went in to USPS mail one item, $ 3.03 was the charge. No issue here but I saw the «Take a penny, leave a penny» tray at the register with about 6 pennies and a couple of nickels in it. I said «Oh, here ya go…» and took 3 pennies to hand to the clerk. The clerk just said «No» and put them back in the tray with no further explanation. I asked what the tray was for and he said it was for one penny only. Wow!
When I DO use those penny trays, I’ll usually dump all my pennies in them and borrow the few pennies as needed to avoid the hassle of making change. This is how it usually works everywhere I go. Evidently not here.
I do go there to ship items, so I’m not just a one-​time customer. I realize they aren’t making money on me for just mailing something. Even so, are they THEIR pennies or somebody else’s like mine? In any case I thought this to be rude and extremely cheapskate. This poor behavior urges me to take my business elsewhere.

I went in to ship three packages and needed a lot of help. Lysa was very nice and was happy to help with everything I needed. Great customer service!

Michael helped me today. He was professional, prompt, and respectful of my documents.
I had a very positive experience at this UPS Store.

I’ve been a box holder for over 12 years here. Although I loved the couple that owned it previously, Oscar Gonzalez, Michael and «Blondie», now Lysa have earned my business. They are SO busy sometimes and little things may go wrong, like a wrong piece of mail in my box, etc but its not consistent and their «over the top customer service attitude» has caused me to send MANY clients here who are equally pleased with their service.
There have been times I couldn’t get there before closing and they would wait for me or come in early to help as they know I travel a lot and must get my packages.
They get a FIVE STAR because they deserve it!

I would rate –1 if I could.
I don’t care for this store anymore. I have been a long time customer, the service has dramatically changed. There was a tall lady working for years, after she left (about a year and a half ago), the store lost its organization, they lose packages, don’t send you email notifications letting you know your package has arrived at their location, emails are sent only if they want to do it. I often end up looking for my packages, checking my orders from the vendor to confirm whether or not it has arrived at the ups location. The service is poor, they are rude, and lack of customer service. If you bring up a concern, they make excuses and never assume accountability of the lost package, mail, etc. Few times, I have gotten mail, packages that do not belong to me, I’ve had to bring it back to the store and let them know it was for a different box holder. Oh, make sure when you pick-​up your packages, it is the same as the slip notification they leave on your mailbox, often, their slips belong to a package you have already picked up (they do this all the time) or belongs to a different box holder. I tried to give this store a chance, many times, (I didn’t want to go through the burden of changing mailbox address) but it is getting worst as the time goes by and I can’t afford to lose my mail and packages anymore.
I do not recommend this store to anyone who relies on getting their mail and packages on time.

This UPS store is the only postal store that seems to know how to do the Little League volunteer Live Scan finger printing. I tried two other places earlier in the day and left both frustrated and without the live scan. These guys new what needed to be done and did it quick. I was in and out faster than it took the other places to tell me they weren’t sure what to do.

Really helpful. The lady who assisted me helped me with my sad shipping container so that it wouldn’t fall apart while in transit. She really worked fast and helped people in a friendly manner. Really good service here!

Best service… But it would be nice to have a separate line for those people who have crappy credit and have to pay their utility bills with Money orders. Doesn’t Walmart do that? Those take forever to process. I simply want to mail a package…

The best customer service in Temecula for shipping, copying, finger prints etc.

Cool people always happy to see me and never in a rush. Thanks guys for taking the time to help me out.

If you are in need of having your fingerprints taken and don’t have the misfortune of having been processed through the legal system, this is most definitely the place to go. I needed fingerprinting to obtain a real estate broker’s license.
I was in and out in under 10 minutes and was thoroughly satisfied.
They will take care of all of your mailing/​notary/​fingerprinting needs!