TGI Fridays

HORRIBLE TERRIBLE WORST EXPERIENCE EVER! Server was the slowest server ever. We were there at lunch for 90 minutes. Ridiculous! Took forever to get a waiter, get drinks, order, get food, get check. Very painful experience. Got our food in stages and without key items … breadsticks w/​o cheese sauce, fries w/​o garlic parmesan, soup w/​o spoon. Clam chowder was cold on one side, warm on the other, and veggies were crunchy. My friend ordered garlic parmesan fries, but got regular, so he packed the right ones to go but they were swimming in butter. I never got my salad, so he packed it to go with the dressing on it! Yuck. When we’d complain, he’d fix it but it took forever. Every table in our row was complaining about the service and the food. Hostess sat in the corner wrapping the silverware in napkins and singing her heart out. I didn’t care to be sung to, especially since the experience was so bad already! We spoke to the manager once and he helped, but then asked to see him again and he never showed his face. Charges were added twice and fees were removed so not sure if we were charged the correct amount or not. Plus he didn’t even ask about our stripes. The place was NOT crowded either. No excuses. We will not be back EVER!

We haven’t been to a Friday’s in years and decided to go for dinner. We had the WORST service from the moment we walked in the door. Our appetizers were cold, we couldn’t find our waitress to get drink refills and she brought me something different than what I ordered. I don’t recommend this location.

The wait is insane in this establishment. I’ve waited over one hour before and after the food. The food was okay, but the service was a disappointment.

Do not eat at this place! Bad food with bad customer service! Never had a server roll their eyes at me when I requested to have water instead of a smoothie since they added pineapple in it when the menu didn’t have it listed as an ingredient. Due to a medical condition I’m not allowed pineapple — imagine if it was an allergy!
Take your money elsewhere!

Never got a chance to eat at this restaurant. Entered a he restaurant and were never acknowledged or greeted in any way. Several employees were standing in the back looking at us, but never came out. We left and will not be back.

Wow… Worst customer service goes to my server last night. The host was not friendly just a «How many?» with a not so great attitude. Didn’t even say «your server will be right with you…» Just dropped out menus and left. Waited for our server for 20 mins. (Keep in mind she didn’t come around yet to ask what kind of drink we wanted.)
Finally she came and wasn’t so friendly from the start. No introduction, just «what kind of drinks did you guys want?» WHAT? -.- After we’re done ordering, we’ll say «thank you», but doesn’t say anything. Didn’t even say «excuse me» when she was reaching for the menus, just reached into my personal bubble which I hate. –_​-​«
Anyway, our food finally came and normally servers call out the name of the dish and hands it to the right person but she just placed everything on the table. She was in a rush and didn’t even give us a chance to let her know that we were missing a basket of fries, one of the order was wrong and a refill on my water. But noooooo, she just left after she dropped our food. Never once did she come around and checked up on us. She just dropped our bill, didn’t even say «thank you or have a nice night», and left. Did we tip? OH HELLLLLLL NO.

This is the worst Friday’s I’ve ever been to. Stay away from Temecula’s Friday’s. The food is very bad and served cold. The service is extremely slow and the restaurant is dirty. My husband and my son had a bad experience with bad food a year ago but decided to give this location another try. My son and I got our food and we were both done eating before my husband received his food. The fries were greasy and cold. We told the server who said she would get the manager to replace it. She never did. The server told us in frustration, that the manager didn’t want to make fresh fries and she has been fighting with her.
We paid a lot of money for bad food
Never coming here again. It’s definitely a problematic location.

Terrible! Terrible! Terrrrriiibblllleee service and food! Never again! By the time we got our food it was cold. Our server didn’t even pay attention to us. Sipping on one glass of water the whole time we were there. SHE never says thank you or your welcome and she just drops our food and our bill and again no thank you! How rude! Happy hour here is terrible!!! Here’s a tip «DONT TIP»

Every time I come here during evening times the service is HORRIBLE! Here’s a tip for all you hungry animals, «Go during the day.» I swear it feels like there’s only one bartender, one server and one cook. Never again!

Wow, it has been awhile since I checked their Unilocal status! I’m still perplexed as to the MANY, MANY, negative reviews. Since my original review we have been back a few times and I have NEVER experienced the negativity noted in these reviews. I still hold that this has been one of the better «chain restaurants» we occasionally go to. Our latest trip here was just before New Years. Our food was excellent, cooked perfectly (with the exception that some of the Au Juis was spilled on the plate and over-​moistened the bottom bun — but not to the point the wife sent it back) and our server (Athena) was excellent. Very attentive, personable and engaging (not to the point of annoyance). Luck of the draw on our parts I guess, as we have not experienced the negativity being noted on these pages; and I can be opinionated at times. Sad…

HORRIBLE SERVICE !!! … No one even came to take our drink orders for at least 15 mins three people Walked pass and never said anything then we waited another 30 mins for our food and when it came it was cold and our server never came to check on us to see if we need anything else. she was to busy taking care of a bigger table. I am sorry you work in customer service and that’s your Job to make sure your customer are happy and we left VERY UNHAPPY

This is terrible. We got here 20 minutes before happy hour. The place was slow. There were only 2 tables open, because the rest weren’t clean. It took 10 minutes before someone asked if we wanted a drink. We’ve been here 20 minutes more now and non of the tables are bussed. I normally love TGI Fridays but I sure as hell won’t be back here when Karl Strause is next door and they’re on top of their shit.

Worst place ever!
I came with my mom sister and my dad right, trying to get into happy hour for a cheaper bill.
We wait for 10 mins and nothing.
Really bad service.
We left anyways people not really smart.

Place is either under staffed or not optimized for 3 groups of people showing up at the same time. We waited 10 minutes for the hostess to set up seating for 2 groups of 7 – 8 people. After waiting our turn we were asked if we preferred a booth or a table. After responding for a booth we were told of another 20 minute wait, however the tall tables in the bar were open seating. After glancing around the place at all the free tables in the dining area we decided to go to the bar, where we found an open booth that was wiped down and prepped for seating. So basically, the hostess has no way of keeping tabs on available seating in real time and has no authority to seat customers in free tables in the dining area.

I the wait to get a table was minimal, but the wait for our food was terrible. We ordered a kids meal, an order of $ 12 endless appetizers and spinach dip (15 minutes later). I got the spinach dip first. It took the «kitchen» over 20 minutes to turn over the endless appetizer order and I was told by our waitress that endless appetizer orders take longer because the kitchen gets the «regular meals out first». I wish she would have said that when I placed my 1^st order.
The spinach dip was cold and watery, the flatbread pizza wasn’t good and the buffalo wings were moderate.
The only good food was the kids meal and potstickers.
This has been the worst service I have ever received at any TGI Fridays. We also had to wait over 15 minutes for our check.
There were several empty tables in the restaurant, so the wait wasn’t because they were busy.

Mehhhhh… stopped here to grab some munchies on 10÷31÷15, after doing some quick shopping. Haven’t been to this location in years, actually had my first date with my hubby here so we thought why not.
Place still looks good, staff was friendly and it was cool to see them dressed up for Halloween. We got the Jack Daniels sampler, hubby got the Chicken Cobb Salad and I got some clam chowder. Sampler was yummy, though plates would of been nice because it was nice and freshly hot. Clam Chowder was gross, I only took one bite and that was enough. It didn’t even taste like clam chowder, it was sour and had a really odd after taste. I sent it back and got a house salad instead.
Hubby’s salad was OK but, usually the items in a Cobb are chopped well the Chicken was like chunks and not bite sized chunks either. We also ordered the Tennessee Whiskey Cake, which was really good.
Our waitress Ashley was very nice and comped the salad, which was very nice of her, as well as taking the chowder off our ticket. That’s the only other reason we gave this place a star, besides the dessert.
Pretty much will not go back, quality does not match the price at all. Basically it was $ 50, for a sampler, a coke, ice tea, Cobb Salad and dessert. I’m willing to pay for quality not mediocrity. Save your money.

I know they have always had poor food but I thought it has been a few years maybe they made some improvements. Wow was I wrong.
I ordered the french dip. When I got my food I looked at it and was oh no this will be bad. The food tasted like it was on the shelf for a few months then cooked it and gave it to me. The fries seemed like they sat for a long time too. I just don’t get why people keep going here. The quality of this food is and from my last visit bad!
A large fail here guys. Management should really look at the quality of thier food and change some things.

Cant really say much, I checked in and it was kinda too noisy and didnt get a good vibe and walked out. Never was greeted by anyone. After reading some of the reviews on here, I think I made the right choice.

A 15 – 20 minute wait on a Friday night for dinner didn’t sound excessive, that is why my husband and I decided to try TgiFridays.
Food had always delicious there, and it still is– yet portions have gotten much smaller over the years. And service is probably in decline as our waitress (Ashley) was very dismissive, and didn’t even ask to refill my almost empty cherry coke.
Every time my waitress passed by our table, she asked how we were doing but she did this as she kept walking… never did she take the time to stand in front of my table and wait for a response. Not great on customer service, nonetheless we still tipped.
Bring back the bigger portions and train your employees on customer service, otherwise you might lose loyal clientele.

Server Ashly was very friendly, only complaints she left many dirty dishes on our table threw out our dinner, our appetizer tray and plates remained on our table the whole dinner no refills offered on drinks.
I had an amazing flat iron steak broccoli and mashed potatoes it was amazingly delicious I asked for it to be well done and it was perfect!
We also ordered jack chicken broccoli and Mac n cheese it was all amazing.
Boneless buffalo wings tasted like they just came out the freezer with freezer burn.
Kids cheese burger and fruit cup was just fine no complaint from the lil one.