Temecula Pool & Spa Supply

* Do not use this place. Support other local companies that care about there customers. Had my heater serviced and was told that if what they did, did not fix my problem, just call back and they would come out and would give me a credit on the repair. I called them the first time I used my heater since they were out and it failed. They told me I should «use some common sense» and should have tried my heater sooner. I told them the technician did not tell me I had a time frame, just if I had the same error code they would honor the amount I already paid. The owner Linda does not know customer service, in front of other customers she told me to get the «F» out of her store. Pathetic place.
PS the invoice I paid does not tell me what a reasonable time frame to call them would be. Most repairs are normally 1 year and I was within that time.

I ordered a replacement spa cover from them, at a cost of nearly 350 dollars. The gentleman whom I believe is the owner came out and measured it, promising to deliver the new one when it was done being made by his contractor.
After missing the stated delivery date for the new cover by a few days, it was finally left on our driveway, by someone other than him and that as they say was that.
Several weeks later when we suspected the cover was indeed larger than it needed to be and not insulating well (after having the spa run much more than it had previously to stay warm) we contacted them and was immediately given a dose of attitude from the woman there… who accused us of not buying it from them since she had no «record» of it (I have the receipt from them), to me improperly measuring it (their own personnel came and measured).
She assured me they would look into it and get back to me.
When over a week had transpired without so much as a call as discussed with her originally, I called again and she promptly told me I was the rudest customer she’d had in a long time! She kept telling me how busy they were with other jobs, and thats why I had no response as promised.
After 20 minutes or so of listening to her running off at the mouth, stammering with excuse after excuse, and telling me that after 30 years in business I had the only ill-​fitted spa cover they’d ever sold… I told her I thought that «she and I had spent more time on this call than need be», and before I could finish simply asking to have the owner call me at his earliest convenience… she hung up on me.
Needless to say, they’ve lost any further business from me, and of course the honor of having me share my bad experience with them (her) with anyone who is interested.
I’m not certain that they know what they’re doing, and doubt that they have bad intentions, but they certainly don’t have the patience, skill or manpower to cheerfully deal with anything out of the ordinary, and that makes the place a NO WAY for me for any additional business!
I’ll never spend a penny there again, there’s too much competition that WILL stand by their product, or at least treat you decently when you have a concern.