Redhawk Auto Service

For the two times that I’ve been there to get an oil change, they’ve done a decent job and are courteous. However, both times I have asked for tire rotation and both times after I have picked up the car it was not done. I am definitely not a car tech person but I drive over 500 miles a week and when the mechanics reply «if you really want me to do it,» — I’ll just skip the return visit and go somewhere else.

Only place in town I trust with my vehicles. My husband and I live in Menifee with many auto care facilities much closer but Redhawk Auto is worth the extra drive. Mechanics and customer service offer 5 STAR, STELLAR SERVICE. I have been gong there for many years and our vehicles run great!

I just moved to CA and needed a smog test plus an oil/​filter change. I checked out a few places and made an appt. with Redhawk. Josh was great… he even told me how to save time getting my plates from AAA instead of the DMV… his prices are very reasonable… I was even given a ride back to my house then picked up when my car was done by Shane. Josh even threw in a free car wash! I will definitely be using them in the future.

Rude. Just rude. No hello. There awhile before anyone even asked if I needed help. Wish I didn’t even have to give one star

Their service is great I totally trust them with my vehicle BUT… Every time we go we have set an appointment ahead of time and get told it should only take about 30 min to an hour. We come back every time when they say it will be ready and… It hasn’t even been in the garage yet. We went in to get a check up on the vehicle before selling it. Our appointment was at 2:00pm (we arrived at 1:45) and we were told it would be 30 mins or less so to come back at 3:30 at the latest. We came at 3:15 and it still had not been seen. It wasn’t done till 4:30pm. Needless to say if you come here just leave your vehicle all day because their time management SUCKS!!! You will be waiting 2 and a half hours. At least every time we have been here that has happened to us.

Clean, on TIME, Did a GREAT Job, Great Price, Service 1^st Class! All the techs are like artist– you can feel they all LOVE what they do and probably why they are good at it!

I highly recommend this shop. I went in because my alternator was making a loud noise the night before. When I went to start my car to have them check it out it wouldn’t even start, ends up my alternator, driver belt, and battery all needed to be replaced. Josh was so helpful and nice got my car right in and had everything done by close. Now my car is running better than it did when I first got it and doesn’t make a sound. Thank you Redhawk Auto Service and Josh for your awesome work.

Been here a few times and I’m always impressed with how they treat the customer.
The front guy (maybe the manager), Josh, helped me and another 2 guys ahead of me very quickly and very cool but professional.
I always have one of those skeptical feelings every time I go to a mechanic shop, thinking that they’re going to pursue me to replace some parts that’s is not even related to my car problems.
But going to this place, I don’t have that feeling at all. One time, they told me straight up that they couldn’t repair my car due to the lack of equipment.
Thank you for hiring good people to work there. GOOD JOB guys.
It’s always nice to have a place you can trust.

I had to get my mom’s car smogged for registration. Turns out, you actually have to drive the car more than to and from the grocery store in order for the car to run its own emission computer check. Luckily, Noy explained this to me and was able to fit my 2^nd visit (after driving the car for awhile) in between his appointments with very little wait time. I’m appreciative of the care and knowledge the crew displayed and will be back in the future! Keep it up Noy!

Have to say a big thank you to Adam and the guys there at Redhawk auto. We were headed on our way put of town when the low tire light popped. Didn’t have a Guage so I swung in and asked if they would be kind enough to check it. They went one further and filled it up. Before they let me leave they said «hey, let us just look at the tire and make sure it’s good». Turns out I had a nail lodged in a tough to find spot. Had they not caught that I would have wound up on 371 in the middle of nowhere with a flat.
They even helped me get the spare down (which on a dodge grand caravan is no easy task).
All done with a smile and courtesy to my how family (which was sitting there in the van watching the whole thing).
It was service above and beyond what I expected. THANK YOU!

When one of my favorite managers left last year, I was hopeful that the outstanding quality of service I had come to trust and rely on over the years didn’t leave with him. After my most recent experiences, I needn’t have worried.
The level of service was outstanding and when a part took longer than expected to arrive for my repair, it was provided at cost, which was greatly appreciated. These guys are as honest as the day is long and know how to keep a customer coming back. I took advantage of their new «concierge» service in which my vehicle was picked up and delivered back to my home at no extra cost! How awesome is THAT!
Thank you, Josh and owner Tom. Redhawk Auto is STILL the best local garage around.

Awful experience. They lost the key to my van, which they finally found in their tech’s toolbox. Getting the oil changed took all day. Then I noticed the window sticker. It’s not even remotely close. If this is the attention to detail at this shop, I will not be back for any other service and certainly not an oil change.

I’m torn between 2 and 3 stars for this place… On the one hand, they are very friendly, polite and courteous. However, the service is slow, and I’m not 100% convinced of the quality of the work I received.
I’ve had several oil changes here– affordable, but definitely NOT the place to go if you don’t have at least a few hours to wait for your car. What takes so long? I have no idea… especially when they tell you it will take an hour and you wind up waiting for 3.
I also had my breaks done here, along with a lot of other tune-​up style work. They were able to get all of that done in 1 day (which was very reasonable). Unfortunately, I do not think they used very high quality parts for my breaks because after 6-​ish weeks (after having my breaks/​rotors replaced on all 4 wheels) my breaks had to be re-​done in the front. I was thankful that they made the necessary repairs free of charge, but it took me a while to convince them that something was not right. My breaks no longer squeak (since they used better parts the 2^nd time around), but I’ve asked at least 3 times to have my parking break adjusted (which was never quite the same after my break repair) and they insist is it fine– but then why does my car still roll back when I park?

Sadly, I have to change my opinion of RedHawk. They didn’t follow my instructions and I ended up trading in my pickup because I just didn’t trust the work they had done. I haul several horses at a time so I can’t afford to be broken down in the middle of nowhere or on the side of a freeway.
If you’re not familiar with the 6.0 Ford Diesel engines, there are aftermarket parts made by Bulletproof that a person can replace the factory parts with that fix the problems Ford had that make the engine last for as long as a Diesel engine should last.
I told Noy which parts to buy, where to get them and what they should cost. I even offered to buy the parts and bring them to him but he said he’d be happy to get them. We talked about it at length and he said he understood. So I thought. When I got the truck back we had problem after problem that they had to fix and so I finally checked the part numbers on the receipt they had given me. One of the parts they had used was a Dorman part I could’ve gotten on Amazon for $ 140…they charged me $ 800. Other parts on the receipt were the same story. Nice markup guys. They hadn’t used ANY of the parts Noy and I had talked about, but they sure charged me the prices we talked about. The day I traded the truck in, it was smelling like burning oil and we were just hoping it would make it to the dealership. I really thought I had found a repair shop that was honest and would do right by me. WRONG! They will never see my new truck nor will they ever see the other two cars we have ever again. I also tell my friends not to take their cars there.

Noy, Nick and Manny have been so very helpful and has gone way beyond in making sure that I am happy customer. Not only did they make sure that my car was fixed, they also went out of their way to provide me a ride to and from their auto station. Their family friendly attitude towards me is very much appreciative and have made me feel very comfortable and confident that my car is in good hands. If I had a million cars, I would take every vehicle I have to them. Its people like them that you want to have on your phone on speed dial or your «favorites». I hope that their business continues to advance and grow in Temecula.
Thanks guys!
Helen Valenzuela

The employees are Very friendly and professional. The wait wAs long, probably because I went on a Sunday. My car came out clean, overall the car wash was decent. I would come on a weekday next time though :)

Had one of the best auto work experiences here. I’ll start with a little back story for what brought me in to this location.
A month or so ago I got an oil change done at a completely different auto shop in Temecula and I was surprised to hear from the mechanics there that my brakes were «about to fail» and that I should get them replaced as soon as possible. My car is only about a year and a half old and doesn’t have excessive mileage so I thought that was really fishy. They tried to keep selling me on new brakes, to the point where it felt intimidating, but I told them I would think about it and just paid for the oil change and left.
So fast forward to now, it’s been a month and I’ve been driving around tenderly on my brakes and worrying they’re going to fail at any moment. I decided to take my car into Redhawk Auto Service to get a brake inspection to make sure I just wasn’t being ripped off by the other auto shop.
I called right as they opened and spoke with a nice gentleman who said I could come in for a free brake inspection. When I arrived I was greeted quickly and I told them I was here for a brake inspection and they recognized me from my phone call. They asked for some info about why I wanted to get my brakes inspected and I just said that I wanted to just check things out and keep up on the maintenance of my car since I bought it new.
They took my car in immediately and said they would give me a call when it was complete. I got a call about 45 minutes later and, surprise, my brakes were completely fine! They said I still had enough wear on them to keep driving for another couple oil changes before getting them replaced.
I was so thankful and expressed my gratitude that I wasn’t being sold on something I didn’t need. It’s so hard to find a mechanic that doesn’t try to rip you off on auto care. Redhawk Auto Service is a trustworthy establishment and I will definitely be taking my car here when I actually DO need my brakes to be replaced!

This is one of the worst auto work experiences I have ever had, especially with something as simple as a smog.
First of all, if you fail the smog you are still required to pay the $ 60 labor cost so be forewarned. My vehicle did not pass the visual inspection (described below) which could have been indicated immediately but instead they proceeded to run the additional tests and burn 3 hours of my day (said it was going to be an hour).
Secondly, if you have any issue passing the smog, they are not helpful at all. My catalytic converter was stolen in 2007 and thereafter replaced. Apparently after 2008, new catalytic converters are required to have EO numbers. Being that mine was manufactured in 2007 (which was indicated on the converter), it did not have that number. While the ARB website listed my converter as being exempt, so long as emissions fell within a given range, they wanted a receipt showing when it was installed. Since I didn’t have this, they wouldn’t pass the visual and were quick to refer me to a company they work with who could install a new converter for $ 350. I just wonder how many times they have scammed people this way and what their cut is.
Above all, the issue I had was the lack of customer service and attitude of the employees. Beyond the generally condescending tone, the front desk was argumentative. When I asked to speak to the manager he said they were too busy and to walked off. It was really amazing and took a great deal of patience to get through the time.
Fortunately, I went to a new smog shop and they confirmed that my emissions were acceptable and that my information regarding the EO was correct. Just highlights how horrible this place is run.

I stopped by Redhawk Auto Service on a Sunday afternoon because my ’97 Infiniti desperately needed steering wheel fluid as well as I had inquiries about smoking under the hood I’d seen the day before. Within minutes, Manny came to the reception area with a friendly and professional demeanor, one that a young woman who doesn’t know that much about cars really appreciates :) He quickly but efficiently diagnosed the smoking was from a minor leak that was hitting hot pipes and also took the time to advise and educate me about the dangers of my situation. I was in and out within 15 minutes, no charge!
This is a great auto shop and Manny is very friendly, informative, and honest. Great that I walked in on a Sunday afternoon and was helped right away too!

They have a new manager, Nick, and he’s professional and delivers value. Took our car in for an ignition switch issue and he quoted a fixed price, however when he had a problem with the aftermarket switch all he could get was the switch + housing from Chrysler, which was more expensive but he still installed it for the same price originally quoted. In addition, we had the timing belt replaced and he charged quite a bit less than the prior manager, Mike. And while they were working on the timing belt they found a small leak on the water pump and took care of that without charge. I liked this place prior to Nick, and now I like it even more.
This is at least my 3^rd time taking a car in for work here.