Luther Michael DDS MPH

Im super shocked and have to be completely honest here, my experience with Dr. Luther and his staff have been the complete opposite of almost everyone else’s it seems. They have always been very personable and always treated me with a great amount of respect, even when I was extremely delinquent on my balance. Dr. Luther himself is in my opinion far more sincere, professional, genuine and capable than most of individuals ive come across in the dental/​ortho field. I’ve never had to wait more than 15 minutes MAX to be seen, I’ve never been hassled about the money I owe and when i was concerned about having my teeth shaved as part of the invisalign process, I spoke with the doc about my concerns and he was very considerate and found an alternative solution for me, setting my fears/​concerns to rest. I’ve been going here for a couple years now and have NEVER had an issue, i love the staff, am genuinely quite pleased with the service.
Not sure about the experience the others had but I also feel like generally you get out of the world/​life what you put into it. I am always upbeat, friendly and positive for the most part and treat people in a similar manner and generally speaking I am typically treated the same way in return. (golden rule sort of deal). So I’m saying in defense of Dr. Luther and his staff’ maybe these 1star reviewers were putting bad juju vibes out and had it reflected back at them, who knows. While the staff is on the job and being payed to assist us as customers they are still first and fore mostly… people. Im only hypothesizing but I just cant imagine how else we could be dealing with the same staff and dr. but having such diametrically different experiences.
At any rate, I’m only giving Dr. Luther and his practice 5stars because to me they’re super cool and I think they deserve it despite the critics.

Find another orthodontist! My last visit — we waited over a half hour for a 9am appt. then Dr. Luther spent 3 minutes with us and got up and moved to work on another patient while I was still asking questions. Really? I’ve never experienced that level of rudeness. His office assistant Modesta was pleasant at first, but turned nasty when I told her I wasn’t interested in the full braces option. She accused my daughter of lying about knowing that her permanent retainer broke — «there is no way it could have broken without your knowledge — it hurts when it breaks» My daughter was crying when we left the office. I could go on but I won’t. Just wanted to warn others to stay away.

I can sit here and write about all the unpleasant experiences I’ve had coming to this orthodontist. All they care about is taking your money & I can feel the unfriendliness as soon as I walk in every time I come here. I hated coming here every single time. I wouldn’t recommend this place to anyone! So unfriendly & money hungry. They will stick it to you! And the end result after my braces were removed, was not what I expected, waste of money, I feel robbed… Find another orthodontist!

The dental staff are great but the office staff is less than stellar. When you are paying thousands of dollars for service, one is expected to be welcomed with friendly, upbeat staff members. The two gals that sit up front have a major lack of personality although, one is better than the other. I have had a better experience with the one that sits on the left of the front desk. However, I have also witnessed them demean people for falling behind on their payments to the point where it is completely audible throughout the small office. I completely understand their sentiments in that everyone should uphold their financial responsibility but to make people feel less than worthy for not doing so is completely unprofessional. It seems to me that they both dislike their jobs very much, overworked and underpaid or just have attitude issues to begin with. I just called them to make a payment and the person that assisted me made me feel like I was imposing for wanting to pay them. I know they are busy and the phones are always ringing off the hook but she literally told me that it was better for me to submit payment by check because then «I have to be on the phone with you while the phones are ringing». I would not recommend this office to anyone. But then again, if you can make the drive to their LA office, maybe the service there will be worth the 2 hour drive.

After three visits to this office, I decided to leave for good and find another practice. I am NOT reviewing Dr. Luther as a Dentist, but his office, his managerial staff and his messed up scheduling system. In every single visit (3), I was made to wait (with my 9 year old) just under an hour. They jam-​pack patients, and even though most of them are seen only by staff for brace adjustments or such –or so it seems– it is clear that who ever is in charge of scheduling has absolutely no value for our precious time, but a huge value for the money we spend at the office. On 2 of the 3 ocassions, I had «the first appointment». When I got there, the staff was not even their desk, ready to check patients on. The front desk was empty. That says it all. Never going back. Already found a dozen others that are in our preferred network for Metflife. I hope this reaches Dr. Luther and serves as feedback.

Dr. Luther is, by far, the worst orthodontist out there. I have never encountered someone in healthcare as rude and abrupt as Dr. Luther. He’ll play the part of the concerned friendly practitioner during the initial consultation but it’s just a façade. Do not invest your hard earned money with this guy. You’ll be sorely disappointed with the treatment and end result.