Jacobs Randy J MD

I wrote a review two years ago after my first visit. I gave a 4 star based on my experience. After going in with my husband and sister to their appts I have to drop my review to 3 stars based on the wait time. We had 3 appointments where we weren’t seen until a least an hour after the scheduled time. I understand that appointments can take longer than anticipated but we even scheduled an appointment for the earliest in the day available and they still didn’t see us until an hour late. This is unacceptable in my opinion. All else went well however. The doctor and the PA were kind and patient and deserve a 5 star but the scheduling deserve a 1 star bringing us to a 3 star average I would like to give it another try but 3 (might have even been 4) was plenty to see that the practice does not value their patients time. If you have all the time in the world I recommend this doctor. If time is a factor you may want to look elsewhere. Or at least plan on being there for a few hours.

DO NOT GO HERE. WORST DOCTORS EXPERIENCE EVER. Rushed, no bedside manner and RUDE (purposefully overbooks to fill waiting room and doesn’t care who stays or leaves, appointment time means nothing)
I made my appointment a month in advance which Was the only normal thing about this. I arrived on time for my 10:15AM appointment and filled out paperwork. I then sat for an HOUR AND A HALF and watched three people cancel due to the wait time. I have waited a while for doctors before but after not a single patient was seen in that time I had doubts. Finally they called in two others and then me and I was ready to give him a chance. In the room at 11:45, 10 minutes in the waiting room and he barges in with some female helper and HERE IS WHERE YOU NEED TO TAKE A LESSON DR JACOBS.
BEDSIDE MANNER: did not introduce himself or his female helper. Did not acknowledge the time I had to sit and wait. Asked the same questions his nurse had asked before he came in then diagnosed me immediately. He was rushing the entire time and very rude about it telling me important things about my medications so fast then asking «ok anything else?» As if he wanted to run out of there. THEN he asked me to show my legs and I had to ask who his helper was because the whole situation made me very uncomfortable. When I asked the quickly introduced her but not what she was doing there and introduced himself then barely glanced at my legs and said it was the same thing. On top of all this HE BARELY LOOKED AT ME IN THE EYES AND ONLY TALKED TO HIS HELPER. I felt like a fucking lab rat he had seen a million times. I waited almost 2 hours and in all he spent maybe 5 minutes in the room with me then gave me papers and rushed out. I thought I had to wait for a nurse and one came asking if I had seen him yet and if the room was free and I said I thought I was waiting for you since he didn’t say anything normal docs say like «make a follow up» or «talk to the receptionist now». This nurse was very kind and actually explained my condition BETTER THAN DR JACOBS and I feel bad she has to work with this hack. BE WARNED I would give zero stars if I could

Don’t even know where to begin. The office staff are the most incompetent clerks, for lack of a more appropriate term, I’ve ever had to deal with. Dr. Jacobs and his medical team are great. As a fellow Trojan, I know he is well respected in his field. However, he really needs to do something about the rest of his office. I had to wait over 30 days for an appointment only to find out a few minutes before my appointment that they didn’t have my referral and that I couldn’t be seen without it. This was on a Saturday morning at the Sun City office. And all the clerk could say was «well I can’t see you without it.» I let her know NO ONE ever informed me that they didn’t have my referral and that I couldn’t be seen without it. You would think a competent administrator would let his or her staff know that they need to be considerate of their patients’ valuable time. I planned my Saturday and weekend around this appointment. For what? For some clerk to tell me that «I can’t see you without it!» Well for starters, I wasn’t there to see you. Unless you happen to be a dermatologist in your spare time. Anyhow, needless to say, won’t ever be making another appointment with Dr. Jacobs. I have a daughter that is treated there but that will stop as of today. As for me, I will be seeking treatment somewhere else. I know that Dr. Jacobs doesn’t need more business; but it’s more than that. His incompetent administration and staff are impacting his reputation significantly. All I can say is, changes need to be made in his office.

Loved that my appt was on time and my issues were addressed in a very knowledgeable, personable, professional manner with a follow up call by Dr. Jacob himself to answer additional questions I had after the fact. I have NO problem recommending this office.

Not a good look so far. This is my first time here. My apt was at 11 and it is now 11:50. People with 10:30 appointments are still waiting. People are walking out and complaining. The doctor better be good. People are also saying that this is normal here.

This office schedules appts that they cant actually accomodate, and then has you wait around until the Dr can actually see you. When asking the receptionist what the deal is, she just kind of shrugs her shoulders. My daughter has a flight to catch in 2 ½ hrs, came home specifically for this appt, over an hr waiting… still just sitting here. Very frustratung…

This is the most annoying doctors office. All three workers behind the front desk are gossiping, talking about their social and personal lives with each other; for everyone in the waiting room to hear.
One woman was making personal calls behind the desk, that were definitely not related to the dermatologist. This annoyed me the most because this specific woman was very rude and short with me checking in.
I had an appointment at 10:45 and was not seen until 11:30. It was super busy. So from that I was annoyed because I was on time for my appointment.
As far as the doctors visit, it was a waste of my time because they did not tell me before my visit with the Doctor that I had to get blood work done. They said that they did, which was also annoying because they claimed they did and said I had the paperwork and I sure never received that paperwork.
This was not the doctors fault I could tell it was the front desk. Now my next visit has to be a month from now. So ridiculous. I hope I do not have to come back here. Waste of time.

I absolutely love Dr Jacobs he has been my dermatologist for about 3 years now and he has helped me with my skin my beauty needs particularly my lips and other skin care needs and procedures I have needed them. He is kind honest compassionate real and to me that makes all the difference with the doctor. I will not let anyone else touch my lips besides him. The staff inside and outside are amazing kind and helpful and very great people. If you’re looking for a new dermatologist and you live in the area I definitely recommend you checking out mine.

I have seen Dr Jacobs and his PA and both have been extremely good to deal with. Even the girl that checked me in was super nice and that’s not easy to be when you are pregnant. I was there on 10/​13/​2015 and at the Sun City office, it might be old, but the care is fantastic. And that is what people should care about.

We had a bad experience here. Made appointment and took my daughter in, waited hour and half, couldn’t wait any longer, had seen a assistant, she asked a few questions then sent a prescription to Walmart, not even five minutes we out of office. When we got to the pharmacy, we were told the crème will cost about $ 500, and no gguarantee it will work. We just felt that we were treated as a number, not as a patient. Sure thing they sent me a bill for the visit, and I always pay my bills.

Came here to get a biopsy. Dr. Jacobs and his young female assistant were very concerned and kind. His staff did everything they needed to.
Thanks again!

Great experience with Dr Alpern here! So grateful for his excellent care and great personality! Thank you!

I was referred to Dr. Jacobs by a friend and I am very glad that she referred me to him!
I saw Dr. Jacobs for the first time about a week ago for a skin cancer screen and I was extremely happy with the service and his patient care. He is very personable and made me feel very comfortable. His staff was friendly and courteous and I feel that they all have the patients best interest at heart. I have read the reviews on here and I have to say that my experience was 5 stars! Go check him out for yourself!

My family has been going to Dr. Jacobs for more than 15 years and we are very happy with our care. He always finds a way to work us in if there is an urgent matter which I am grateful for even though I know there will be a wait. He is always kind and competent. I would recommend anyone to go see Dr. Jacobs.
I would like to say, with the wait times… When an appointment is made, they never know what is walking into the office and we were one of those cases. It can be straight forward or something much worse than expected. I appreciate that Dr. Jacobs spends the time that is needed for each patient, including my family, instead of rushing people because there is a full waiting room.

Funny how the staff only writes to the people that have good reviews of Jacobs. I think a couple of the «fantastic» reviews were fake canned reviews. Something that people are paying others to do for them. I want my face fixed and the scar revised. Not using real name, but willing to. The office staff knows who I am, because I’m probably the only one who comes in with a Down syndrome brother.
Shame on you Dr. Jacobs for not taking more pride in your work.

A FANTASTIC DOCTOR!!! I suffered with scars, acne and hairloss for many years and the chances of being beautiful again seemed so thin. But Dr. Jacobs changed that all! He is a physician who TRULY KNOWS what he’s doing.
I highly recommend! He’s a doctor who sincerely cares for each of his patients needs and to help them in the best way possible. I like that he actually spends time with his patients, answers all questions/​concerns, is genuine and gives out samples to try! He is a doctor who has his patients best interest.
Dr. Jacobs and his staff are also very helpful, polite and on top of their work! I’m very happy with Dr. Jacobs and his staff. He is SO GOOD at what he does and is a doctor whose worth seeing. I highly recommend Dr. Jacobs to anyone! I’ve recommended him to friends, my family members and they all have been VERY PLEASED and HAPPY with their outcomes and Dr. Jacobs service.
DR. JACOBS IS THE BEST!!!

Do not go to Sun city office .Its an old run down building with very rude and disorganized office staff. They scheduled my appt and even called to remind me but when I got there they had no record of my referral. Even after I got my dr to call and verify it over the phone to them I still had to wait for the fax to come through. I arrived at 1 pm for a 115 appt and was still sitting in The waiting room at 2pm. Of course they already took my copay and I drove from temecula so I am stuck dealing with this horrible experience

I have been going to Dr. Jacobs for nearly 8 years now and I am totally satisfied with Dr Randy Jacobs and his professional staff. They are very courteous and get you in and out in a timely matter. I rate their office a «10»

Took my son in to see Dr Jacobs for his «nail fungus» I was told by Kaiser many years ago that his nails deteriorating was because of fungus. When I walked in office staff were very friendly. I was seen about 10 minutes after my appointment time. (Not that bad) It has to be a good sign that they get so busy! My son was seen by Dr Phillips and right away he was able to diagnose my sons nails with Lichen Planus. He even went and brought me text books to show and explain a little more about the issue.
Overall I was very pleased with their service and knowledge. Very happy I was referred here!

In mid June, my dad was seen by Dr. Jacobs for dry skin and a mild breakout on his arms. Dr. Jacobs changed his soap and gave him a cream ointment. Several weeks later, my dad’s skin was dramatically worse (red rash like). We took him back and Dr. Alpern saw him. He then prescribed oral steroids and more cream. We were told that after two days on steroids dad should be significantly better. He wasn’t… he was much worse! They continued the steroids for another five days. Dad was miserable, in pain and the breakout had spread throughout his body. We called the office back two days later and they prescribed benadryl to dad.
Last Friday, we rushed dad to an urgent care because he was getting much worse and in pain from the rash/​break out. The break out was all over his back, face, arms and body.
Dad has been miserable for about seven weeks. Yesterday, he saw the new doctor. This dermatologist did a skin culture and within minutes knew dad had a fungal infection. He gave dad pills for 2 weeks to treat the infection. The steroids and cream (with steroids) were making the infection spread and making it worse. We were told that the infection was very contagious and that’s why it was spreading.
Very happy to have found someone else that has treated my dad and getting him on the mend.