Grapeseed Spa

Wonderful day. My daughter and I got the Grapeseed massages. Both were excellent. Staff is exceptional. My masseuse, Faye, was outstanding. Locker room attendants were very attentive. Front desk was professional. Poolside lunch was terrific. Definitely will be back.

The Spa itself is nice, and the people who work there are nice too. We had purchased a Travelzoo deal which I wouldn’t recommend. Upon arrival we were charged an additional 40% tip. That’s right folks… 40%! I feel gratuity should be up to the customers discretion, and not mandatory! We ordered some additional items at the pool, and additional gratuity was added once again automatically to the bill. The pool area seemed understaffed, and tables were not cleaned promptly, so we were forced to sit with previous guests trash in front of us for a significant amount of time. Some items were also not available for us to order that were posted menu items. (Nachos)
This being my second experience here; my first 2 years ago when my massage was interrupted half way threw because my massage therapist had a family emergency (car accident) and abruptly had to leave. I paid for the full service because I felt bad for the poor girl.
I would also recommend if you chose to visit, bringing your own flip flops, as the spa shoes provided are very uncomfortable.

Went here on a Travelzoo special for facial. Everyone was lovely, friendly and helpful. It was my first time at this spa and it took a long time to find it. If you go, drive to the back of the property. The spa is a two story building with green roof. It’s easy to miss the sign. I was hoping to be a little early but when I arrived, they escorted me to the locker room where I changed and then they took me to the 2^nd floor for my facial with Valentina. She was very good. There were 3 choices for food included. I ordered the hummus plate. Next time I would choose something else. However, Daniel at the pool was super nice, the front lady at the spa (sorry, don’t know your name), was great as well. I would definitely come back. The pool area was quiet and relaxing. There are two jacuzzi spas – interior and exterior, your choice. I paid $ 85 and was charged $ 26 up front for tips on the retail value. For a whole day at the spa, with great service, I felt it was a good value.

First time here & I went with the couples massage through Travel Zoo. I was super trilled to be here due to the first time ever at a Day Spa. & boy oh boy was I shocked at the 18% gratuity on the original price of service of $ 420! I thought I was paying for the separate mani/​pedi & at checkout when I had to pay again I was shocked! Ahh what a joke! 75.60 in tip alone! I can feed a family with that!!! Plus the cute really pale girl in the front ripped me off $ 19 in cash! I gave her a $ 100 for the $ 75.60 bills & walked away with $ 5 in cash! I was confused & didn’t say anything because at that point I thought the difference was for tip, until I got home & realized the $ 75 was tip. I still had to pay $ 50 for the mani/​pedi separately. All in all ask questions & recipes & don’t be too caught up in the hype that you forget to question what the heck your paying for. Sad day for me :-/​but was relaxing, just reality kicked in once I got home, like dang I got ripped off!!! Sad face :-(

Disappointed. Where to begin how awful my experience was. The 80 min customized deep tissue/​aroma therapy message was excellent. Everything else about my experience was horrible. First off when booking an appointment you should tell me you are undergoing a major renovation. Also the pool is right outside the spa. So during my service I heard load talking, children screaming, and my favorite the banging and metal grinding from the construction. I was also told the no longer allow eat on the spa balcony because it was getting to loud in the past and guest were complaining. So I could go set out by the pool in the hot sun in Temecula in the summer. No thank you. I went on the balcony to relax after my message and the loud pool crowd and the construction was too much. So I left. Oh I forgot to mention they don’t have enough lockers so you get to walk down a back stairway to the hot basement where the extra lockers were. To compensate the cashier comped my 8 dollar wine off my my 200 bill. Wow great service. I should have went to message envy

Had a lovely 60 min organic peptide facial and spent the day at the pool!
This was my first facial and I had a great experience thanks to Christina :) you can really tell she loves her job and knows what she’s doing (the organic high end products helped too). Left feeling relaxed and rejuvenated which was exactly my goal.
They are going through a renovation but are doing a great job of forewarning guests prior to arrival and making sure you’re comfortable.
Definitely recommend coming here and will be back.

My mom got me a «travel zoo special» facial treatment as a gift for mothers day. I came in with my grandmother and my mom on a weekday. I am a local and this was my first visit to the Grape Seed Spa this day was supposed to be a special treat. I felt the front desk staff was less than attentive and it seemed as though once they heard we had the discount service ($ 85) we got even worse service. All of our treatments were just okay and my gram and mom are pretty easy to please. I on the other hand was an esthetician for 11 years and I felt my treatment was quite mediocre definitly not worth the discount price of $ 85 it felt like she was just going through the motions with no special care or attention to what my skin needed.
I was also annoyed that they kept calling our treatments the «travel zoo facial» once again making me feel like we were being treated differently. I thought they run these specials to bring in new clientele and keep them?! I definitely recommend Glen Ivy over this place any day. I will not be back.
Okay so I’m not a total negative Nancy here are a few pros about the spa.
Pros: The locker room attendant was through and delightful!
The locker room while small was well stocked.
They do carry some nice facial product lines but were out of the one I wanted to purchase and did not offer anything as a back up or anyway to order it. It was like oh well your out of luck bye now.
: /​

Our spa experience was great! Lush robes, Cucumber Water & Couples Massages was just part of my 50^th bday weekend. The pool area is clean and well landscaped. It’s quiet & relaxing. Exactly what you want from a spa experience!

Best Massage i’ve ever had! Hot Stone is the only way to go. Nothing else can even compare. I try to come a few times a year. Relaxing and beautiful atmosphere. Great pool with the desert heat in the summer. Perfect way to unwind and detox.

The massage — great. I love it. The facilities and the representatives are great. Everyboody that work here I think are great and that’s what the 3 stars for. The food is okay, I think my home cooking is better but at least I don’t get any food poison. I’m not suggest this place for single executives people. Mostly people that come here are couples and they’re talk loud. Even my house a lot more quiet than here. I expecting SPA will be quiet, nice, soothing and relax ambience. Instead over here all you get is the noises. I came early in the morning and it was great until all this couples start coming and talk so loud and what they called relaxing room no longer relaxing. And I come here on Monday! IF YOU LOOKING FOR QUIET PLACE — THIS IS NOT FOR YOU AT ALL!!!

The spa was very clean. The waiting areas, sauna, jacuzzi and other common areas were all very neat and tidy. The staff was very friendly and helpful. Our massages were very good. Only left one star off due to the fact after telling my masseuse to be careful of my damaged knee, she hurt me when she moved it abruptly. Otherwise oustanding massage

Are there no good spas left in beautiful Southern California? And honestly Grape Seed would be a wonderful spa if it wasn’t for a horrible experience… I had called to set up a spa day for my sister, a boy answered (Kory? Cody?), I explained to him it was a surprise and had chosen some services out of the menu for her. He gathered some info from me and had me repeat what services I was looking for. He asked suddenly to put me on hold and left me on hold for 6mins (I kept track). He came back on and asked for a 3^rd time for me to repeat the services I was interested in. He told me he wasn’t looking at the books at the moment and would call me within the hour to confirm with me that there was availability. Well I didn’t get a call back and so i left a message the next day that was never returned. Since I live not too far I decided to stop in and make the appointments in person. I walked into the lovely lobby to find no one at the desk. I stood waiting, than I hear laughter around the corner behind the desk which I assume is an office. The employees are watching a video on their phones laughing. I ask– «Excuse me!» And the laughter stops and a larger gentlemen comes out and greets me. At this point I’ve had it. Not wanting to deal with an incapable front desk any longer I turned around and walked out. I’ll try another spa who wants business.

We booked a couples massage which was perfect. Very attentive and took very good care of us.
Why the two stars then? The facilities allow children and the spa experience is not quite the same with the little ones there. The hotel should have a pool for hotel guests.
I can’t speak for the women’s locker room, but the men’s locker room did not have the normal spa supplies like combs, razors, shaving cream etc… For the price of a spa treatment, you should have all these included. Other spas have these items.
I don’t think I will be going back unless the spa is truly a relaxation area separate from the hotel.

I think the winery is prettier than the spa. went here for my birthday last week, the facilities and the massage was very good– better be for the price. but the front desk killed it for us. There is no room for unfriendly, non personal customer service also most clientele was 60+ on that particular day. something to keep in mind…

This place is gorgeous! I booked a couples massage from TravelZoo which allowed is to use the pool and other amenities all day! I spent the whole day here and I felt like I was in heaven! Just a relaxing and gorgeous place to be at! We really enjoyed our massage too! My therapist Shannon was the best! She always made sure I felt good and that the pressure was excellent! We got a glass of champagne after and just got to sit and enjoy it outside were it was beautiful and peaceful! Can’t wait to go back!!!

Booked the Decadence package which included a 50 min couples massage, a bottle of wine & chocolates. Our appt was @ 5pm. I asked if we could have the wine earlier in the day since we would be driving home that evening. Spa was very accommodating. Sabrina @ the front desk was so nice & helpful, she made the reservation process a snap. I had Krishna as my masseuse. Amazing, healing hands. Highly recommend her :) all in all this was a perfect romantic day trip for the hubs & I. Hope to return very soon!

I booked the Timeless Escape package which included a couples massage and was totally worth the extra few dollars. It was my husband first time getting a massage at a spa and it was so relaxing on his sore muscles from work. We had a great massage therapists and really made the entire 50 minutes enjoyable and a delight. I feel refreshed and ready for the rest of my day. Great idea for anniversary treat.

I really wanted to love this place. Temecula does not really have much. It is very small town than I am use to so to be able to go to a spa and relax all day is what I was looking for. I made a reservation for a facial and massage. Arrive about 3 – 4 hours early to be able to use the amenities and when I check in they tell me I am not in the system. They look and look and nothing so then they decide to give me what ever available apt they have left for massage and facial. I specifically asked for a female misuse and they tell me all they have is male. Now I am getting aggravated and want to just go to glen ivy or some where else before my stress free day turns into a nightmare. They make the reservation for me to stay and inform me they will try to call a female misuse in. While they are putting in my name and info in the system he reads back my contact number to me. Well how did you get my contact information if I had never been here before? Clearly some one really screwed up. Put all my information in the system and never put as a saved reservation. Instead of them admitting that one of their staff members screwed up and giving me my reservation with my request at the time I had booked for, I had different appointment times now and they had to call in someone because the people who were in their system had some sort of priority over my reservation I made but which they clearly never put in.
On top me me having to work around what all they had left because I was not in their system when I arrived, the day was by far not relaxing at all. I get a «tour» I suppose of the womens area and the jacuzzi is broken the lady tells me but says they have another at the pool. I put all my stuff away in the locker room which is super tiny and when I was leaving at the end of the day it was filled with at least 5 women and I had to wait to even be able to get anywhere near my locker. The womens area is super small. The sauna and steam room only fit 2 – 3 people. The main pool is also for hotel guests so kids run around and there were a group of ladies who must of been celebrating something because there were so many of them, they all were downing wine and being extremely loud.
I eventually got tired of the pool and went to go let off some steam in the gym and I am with my head phones in the yoga room they have and a lady and her husband are walking around the gym which is fine but then they walk in the yoga room and I am not paying much attention and she decides to interrupt me and I could not hear a thing so I take off my head phones and she asks if I am giving a class… Really lady you stop me to ask me if I am giving a class and I am the only person in the entire gym? What if I was giving a class thats gym etiquette 101. I shake my head and give her this weird face like really? I can understand people wanting to see the place but if the staff is just going to let anyone walk around they should give a disclaimer letting people know this is a spa/​gym w. e so if you could not disturb anyone.
On top of that I left one of my gym gloves there. I called housekeeping and left a message. This was 2 days ago. I still have yet to receive a phone call back. I am just very disappointed in the lack of customer service and accommodations for there mishaps. Not an even I am sorry we made a mistake.
All and all it was not a relaxing day. Would have been the same kind of day if I had spent the day at the pool in Harveston, nothing special.

The Spa atmosphere and therapists were very good. Unfortunately, the people working the front desk ruined the experience. They were not very accommodating or helpful. My wife and I arrived at the hotel connected with the Spa in the afternoon and booked a late afternoon treatment. The person taking the reservation insisted on taking our credit card information to guarantee the appointment even though we were staying in the hotel which already had our CC info. The hotel front desk staff told us it wasn’t necessary but the Spa staff insisted.
When we check in for our treatments they didn’t explain that the Spa would be closed by the time we finished our treatments. This meant we were unable to enjoy the Spa after our treatments. The front desk staff rushed us out. When I mentioned that we had just arrived and asked if we could come back in the morning to enjoy the Spa for a few hours, the gentleman working the front desk quickly told us that we couldn’t do this since our Spa access was only for the day of the treatment. It would have been nice to know this when we booked the treatment or checked in. I don’t think it would have been that tough for them to allow us access to the Spa in the morning in order to accommodate our situation. After all, isn’t the goal of a Spa to make the customers feel welcome and comfortable.
I don’t know that I will return to the Spa given the behavior and attitude of the front desk staff. They don’t seem very focused on customer service nor making the guests feel welcome.

We came here thanks to a great deal from TravelZoo. I’m glad we had that voucher because their services are WAY overpriced. Anyhow, the staff at the spa are VERY professional, courteous, and friendly. Kathy, our spa attendant, was top notch. I loved that we got a glass of sparkling wine after our service. The ladies only steam room, sauna, and hot tub were fantastic. Very private — which is nice. The pool — OMG — that pool is amazing! It’s salt water and the perfect temperature. Loved the attentive service from the pool staff. I really liked the balcony overlooking the pool — very regal.
That said, there are some weaknesses to this place:
The women’s locker room is ridiculously small. The area where the actual lockers are is smaller than my bathroom and my bathroom at home is TINY. It gets very cramped and well, unless you are comfy with getting naked in front of complete strangers, this is an issue. There is a changing area where the lockers are but there is only one. For the price they charge, there should be individual changing rooms. Not a locker area with a SHEER curtain. Seriously, why have a curtain if it’s going to be sheer???
My masseuse — oy. She was ok. She was inconsistent with her technique. She would either spend too much time or not enough time in like areas — i.e., she would spend more time on one side of my back versus the other. She was the same with pressure. Part of our deal was to get a scalp massage with oil — well, quite frankly, that was a joke. She barely touched my head — she lightly scraped my hairline. She didn’t even get to my crown or any other part of my scalp. I was looking forward to that scalp massage and it was a HUGE disappointment.
Overall, solid 4 stars. That locker room needs addressing. Seriously. Now those showers??? HUNTYYYY! I want one!!!