Faith Armory

Only person that was nice was the lady up front. Me and a buddy two that no nothing about gun came in to look. Several people helped us. They did not have name badges so I can’t give any names.
We looked at AR15 and a few 9 mm hand guns. Both guys acted like just hurry up noobs. Did not offer any info about the gun. Like make model if its a good brand. Kinda sad really when your in retail you need to be helpful.
After about 15min we looked at each other and left. We found another smaller shop up the street and bought an AR and a glock 9 mm. All they had to do was SMILE AND BE HELPFUL. Next time try and enjoy your job might get more sales that way. Oh ya never judge a book by its cover when in sales. Hope they were not on commission.

I find it funny that only the people who have bad experiences write on this site, for the most part!
This place has it’s perks and doesn’t have it’s perks, it just depends. I mean do you want someone to tell you the truth and how it is with a «snarky» remark or would you rather be lied to with a smile. Personally I like the customer service here because they tell you like it is good or bad, and if they don’t have a smile on their face it’s probably because they’ve been dealing with stupid customers all darn day long that they don’t need another person with a bad attitude coming in and ruining their day even more. Respect goes both ways people, no matter where you are!
God Bless!

It all started for me when there was a feeding frenzy for AR-15’s. They charged me $ 1200 for a $ 800-​$ 900 rifle. I knew it, they knew it, but I did it anyway. Shame on me and shame on them. Their staff is very arrogant and they act like they are doing you a favor by being there. The store is very poorly managed. The ammo is sparse and severely over priced by at least 40%. I understand the challenges of cost of inventory, that is real. But attitude and customer service don’t cost a thing and they suck at it. Since I got ripped off on the first AR, I have spent about $ 10,000 on guns, ammo, and accessories and $ 0 has been at this store. There is nothing there that I cannot get elsewhere.

Always treated fairly and well by the friendly staff. Questions always answered.
Good selection of new firearms and used as well.
If they don’t have what you are looking for they will order it.
Archery area is impressive and well stocked.

Would have been more stars, but the second visit took them away. The first visit I had a GREAT experience. Dealt with a woman (brunette, tattoos, glasses) who did a PPT for me– she was extremely pleasant and knowledgeable. The second visit (pick-​up) was not good. Two guys behind the counter were not friendly when I walked up. The man I dealt with (short, ginger w/​beard) said I needed my proof of residency, but I had it on my first visit and the woman had made a copy-​he just wasn’t smart enough or was too lazy to look through ALL the paperwork. THEN, he brings my gun to the counter and tries to open the case. This was a collectors item (not that it matters) and this guy almost breaks the tabs on the case, because he can’t do it, but won’t admit to it… just keeps at it. I finally had to grab the case and show him how to open (super easy, by the way). I would have been EXTREMELY upset if this guy would have broken a tab on the case. Totally unprofessional and HORRIBLE demeanor. Managers and owners of sporting goods need to understand that, even though the product lends itself to tough guys with big egos (who don’t like to ask for help), when you have one behind the counter, it isn’t good for business and can cost THOUSANDS of dollars in sales.
***UPDATE*** Brett, the manager, called me personally to apologize, which I really appreciated. I understand that employees can have off days, so hopefully this is the case. Will try them in the future, due to that phone call.

Worst gun store I’ve ever shopped at the employees are extremely rude and have no customer service. I came in ready to buy a new handgun but I ended up walking out. I walked around the store for about 30 minutes looking at handguns before I was approached and when I was dealing with the employee he was extremely rude. I wouldn’t recommend anyone buy anything from this store.

The customer service here is top notch (every time I have gone there I have been greeted at the door). I’ve mainly shopped for archery products there and they have a good selection and fair prices. I rented a lane at the archery range one time and one of the archery pros there gave me some pointers (I was going from shooting compound to learning recurve) and he got me shooting good groups in about 10 – 15 minutes. I wasn’t even there for a lesson nor did I pay for one, he just took the time out because he cares that much about archery. You don’t get that at warehouse outdoors places.

Terrible customer service. They never called me when my gun was in. Brand new gun had missing screw. These people said they needed to order another screw and it will take about one week. It is going on 2 weeks and still have not heard from them. I went to the Shootist in Murrieta and not only did they have the screw on hand they put it in for me.

Love Faith Armory. A business with Integrity. Employees are super friendly and helpful. Very knowlegeable and looking to provide the best experience for the customer. Good and fair pricing. Constantly taking feedback and making improvements for their customers. Also expanding to meet demand. I know I can trust Faith to provide the best experience. Their archery range is awesome and it is a great way to spend some family time with the kids!

I rarely ask questions but when I do these guys always seem rude. Never a smile and always a short snarky answer.
Their ammo prices are way inflated as well.
Considering how we have so many other gun shops near by, I don’t see why I’ll ever be back.
Faith armory has left one to many bad taste in my mouth.

Customer service was good, nice place for your needs. I went in to look for the 100 rounds ammo case for my newly acquired Speer Lawman. Friendly service, another great thing is that the ammo case was priced cheaper than Turner’s. I am from Orange County, I go to Riverside county quite often (mostly on the weekend), I will stop by Faith Armory for more things; should I have the need to purchase for something different in the future.

Their phone sales and experience sucks. They disconnected me 4 times inquiring about a 2k item in stock. Finally after getting to talk to a sales rep. They were unfamiliar with the item I wanted to purchase, and told me he didn’t know, they all vary. Terrible! Very disappointed. I’ll drop my 2 grand else where!

Poor customer service. Purchased a pistol on line. No call after weeks to coordinate pickup. After I called them, they told me as a matter of course I needed to come in to do some paperwork. I was told I would need a DMV record by the front desk girl, but that turned out to be wrong. After I finally got the right instructions and came in to do the paperwork, the salesperson said they would call me after 10 days when it was ready. After a month I call again and they tell me I have to re-​do the paperwork because it has been too long. When I explained the issue and why I was upset at the service I was receiving to the manager, he told me there was no way the employee told me they would call me. My wife was there and also heard it, but he was adamant we were wrong. He offered no apology and reluctantly offered to cover the $ 35 fee to re-​do the paperwork. This after I spent $ 750 there. Will never go back.
They do have a great selection, which is why I will reluctantly give them two stars.

I have been to faith armory for about 3 months now and my experience was good. a couple things i wish they need to improve is:
1.) there are no bathrooms. if you ever need to go to the bathroom, you have to go to another place next door to go.
2.) they need a table. when i need to place my archey set somewhere, there are no tables to place them. instead, you have to place them like on top of some boxes or whatever you call it. it is very inconvenient.
3.) the staff. some of the staff are not quite very friendly when i meet them. some of them looked bored. and some where ok.

Stopped in to pick up some Orca Arms reloads (that come in a fun tactical pouch when you buy 250 rds.): .223 (250); .40 (250), .357MAG (50); and Prime .22LR (200); and Federal Target Load 12 Gauge (50) for under $ 275. Heather was quick, friendly, knowledgeable, and helpful! Excellent work, Faith Armory!

I have been spending a lot of time in gun shops recently. It seems that every time that Barry opens his mouth, I feel the urge to go buy another gun. So the urge came up a couple of weeks ago, my favorite gun shop (Norco Armory — Jeff) had closed it’s doors, and I needed to find a replacement. I checked out a couple of places and wound up at Faith, with Matt waiting on me.
I was impressed with their inventory, their knowledge, and their prices. Definitely worth checking out. Many gun shops today take on a «superior», «snooty» attitude: Faith did not. Everyone was friendly, everyone was willing to explain things, etc. This is important whether you are a first time buyer or a veteran. I like feeling comfortable and not being looked down on. Picked up the new gun today and everyone was great!
So time will tell whether or not this great attitude carries on when I come in for service, or ammo, or other «low profit» items. Lately, it seems that gun shops only want to deal with gun buyers (which, obviously, bring more $$$), and want to ignore people that are looking for service, accessories, and ammo. (And it’s really hard to beat Walmart Ammo Prices…)
So we shall see how Faith Armory fits into this mix…

Before I went to Faith Armory I shopped all of the other gun stores in the area. From the moment you walk in the front door you notice the difference. The staff was friendly and more than helpful and it was such a good experience that I actually commented to the person who helped me about how awesome the service was. If you are in the market for a gun don’t waste your time with the other guys, go to Faith Armory. You will see the difference.

Faith Armory is the only place to go to set yourself up for bow hunting. They have everything and anything you need for target shooting or hunting. Their range is first class and their staff is even better. I was helped by Abby installing a 5 pin now a sight, her expertise was very much appreciated. I would highly recommend Faith Armory to anyone who is into any of the shooting sports.
Bill St. Clair Professional Dog Trainer, Raney Ranch Retrievers

Worst customer service. I’ve called 3 times and each time I get a ditzy girl and then she puts me on hold then there crappy system hangs up me.
Update
Tried to give faith another chance maybe they were busy? Nope still poor service. I’m not asking for anything unreasonable I just want to know if they had a handgun in stock. But no one seems to know. Brett from the emails that I got today isn’t even working either. So I don’t understand why if your not working you would email me telling me to call the store to get a gun your own store can’t find.

I really like Faith Armory because they always have the ammo that I need, the employees are helpful and to the point and the prices are reasonable. I used to go to Turners in San Marcos for ammo or Walmart but now I come here and will continue to come here. Something I really don’t understand about Temecula is how they have a church on just about every corner and have several gun stores as well but anyway.
When I come here you see all types of people so I keep my head on a swivel and get what I need and leave. This is a great place of guns, ammo and hunting and they even have a archery range which is cool because I may see if I can bring my crossbow here and get busy. Overall this seems better then Turners down the street because they have the good stuff people need.