Emergency Pet Clinic

ABSOLUTLY HORRIBLE. My dog was on the edge of death and I was rushing to this horrible animal hospital. I bring her in and she was unconscious and I brought her up to the counter and asked what they could do. they «tried» to save her they only had her for 5 mins and I bet they didn’t try to save her and charged me $ 400 this place is a despicable business. If that was me I wouldn’t charge for something really horrible like that.

Definitely recommend. This place saved my dog from dying. I liked that they kept the cost lower than I expected and the vet tried to keep the costs down by recommending I take my dog home sooner. They also had free coffee. The only thing I didn’t like was that some of the staff was rude even when I was being polite the entire time. The place also looks a little old, but not a big deal for me. The pros definitely outweighed the cons for me. I would definitely recommend this place.

In my 15 years of working & managing veterinary clinics I have never seen such an ill-​managed and rundown place. Here are the fine points of the visit (which I walked out of):
1) 3 hour wait (with only 2 patients ahead — one was a dog with only a minor ear laceration) Our dog (a Rescue) was a transfer from another clinic with Pneumonia, MRCA, E-​Coli and potentially more. The room they put us in, for infectious dogs, had a very sticky floor, and after I clean up our dogs urine, notice the black that comes up with it. So nice dirty floor… Makes you wonder since these rooms need to be completely disinfected. Our dog has a 103.3 fever, and they let her sit on that floor (I brought a huge towel with so she would have at least some comfort) for 3 HOURS!!! (And many questions and complaints from me about the wait)
2) As they were supposed to be just the Memorial Weekend Option to our vet, at 7 PM they come up with a 3 Day Estimate. 3 Days? How does 7 PM on a Saturday to 7:30 AM on a Tuesday come up to 3 days?
3) I have brought everything from our previous vet for them, inclusive of a bag of fluids, and the specific medication that she needs. They come in not only with an estimate of $ 414.00 for 3 days of Isolation Room (only difference with isolation and regular room should be that it’s isolated in its own little area — so REALLY?). Then they come up with $ 165.00 for 3 treatments of an anti-​vomiting drug — the SAME drug that my other vet gave us for 4 pills of (2 ½ treatments for $ 35.00) — then they try charging another $ 165 for the drug that I brought with me, even though I BROUGHT IT IN and my veterinarian called and spoke with the veterinarian on duty telling him that this was being sent over along with the records, fluids, X-​rays etc. I question it and am told they will not administer a drug sent over from another clinic… REALLY??? My vet had no problem with it as this was purchased from another veterinary clinic due to my vet not having it in stock.
This place is run down, the receptionist seemed to hide in the back, as she was very rarely up front. They don’t know time management or how to attend to a very sick dog… You make the decision whether you want to bring your pet here. The old adage; «You Get What You Pay» would apply nicely if they weren’t out to rip people off. If you love your pet, BEWARE.

After breaking many laws to drive my bff (nascar style) and her bleeding Weiner dog 35 miles through wine country after being turned away from a closer vet that had just closed… we ended up at this hospital. The reception desk was nice enough. They took him from her arms and we both just sort of collapsed. We were brought into an exam room where we waited for about an hour to hear if he was still alive. A girl entered the room with an invoice. She said he had deep wounds (he was in a fight with her other dogs) and it was going to cost well over two thousand dollars to patch him up. My friend was so distraught she agreed of course but told them we had both jumped in the truck without our checkbooks. They INSISTED it be paid in full before they would touch him. We explained her ranch was 35 miles or more away and asked if she could bring it in the morning when she picks him up. NO. Could we drive back to the ranch so I can get my car and drop off the check on my way home tonight? NO. Could we leave and my friend will come back with her check and I will go home? NO. «One of you has to stay here». What if she leaves her license (it was already in her truck) NO. We begged and pleaded. To top it off my friend has cancer and had just received a treatment and was totally exhausted. They didn’t care. She had to scrape up 400 dollars to give them just to leave and come back with her checkbook but told us they wouldn’t touch him until she came back and if he dies oh well… GUESS WHAT??? When she returned to the hospital and finally saw her dog his cuts had closed off and he was well enough to take home! She had her vet look at him the next day and he was going to be fine. No stitches. Doing quite well indeed. If you had the fortitude to make it through my story… heed my warning! This place is a RIP OFF.

Everytime we’ve had to come here for our dogs, the staff has been super polite, helpful, and kind. Today our little Quincy needs some attention… and maybe a shot to settle his stomach. As usual, it is first come, first served and we were seen in order in a reasonable amount of time. We are so grateful for this clinic which covers the non-​regular hours of our regular vet.

I just left Emergency Pet Clinic and they are amazing!!! I first I called on the phone because I was concerned about my cat who was acting very lethargic and looked very sick. The assistant who answered the phone was so nice and helpful. She answered all my questions and I decided to take my cat in. When I arrived everyone was friendly, accommodating and informative. The wait wasn’t very long especially for an emergency clinic. When I got in the room the assistant was very gentle with my cat. The doctor came in later and was super super nice and gentle with Cali and he took care of her right away! He explained everything, was really friendly and upbeat and made Cali feel very taken care of. The check out process was fast and easy. The whole process you could tell the team worked well together and didn’t miss a beat. They truly care about everyone and their pets. And to boot they were EXTREMELY affordable. I was shocked the price for an emergency was so reasonable. If I could give 10 stars I would. They are GREAT!!!

Do not use this clinic, my beloved Mousy, my German Shepherd female is dead due to their stalling and not wanting to do the very necessary emergency cesarean section they said they would do when I called, I then had to basically force him to remove the stuck puppy from her birth canal so I could at least hope she may deliver the rest of the litter naturally which she did not ultimately do. They also refused to give me a heat lamp for the four newborn puppies I had with me, stating that the vet didn’t believe in heat lamps, mind you this was the end of February 2015 and it was very cold in the room they had us in, with two concrete block walls, making it even colder. I kick myself every day for not just going directly to California Veterinary Specialists in the first place. It has taken me a year to even bring myself to write this review as the anger I’ve had towards them would have made it much longer had I written when this happened. There was a total of 12 puppies in the litter, after a cesarean section delivered the last of the puppies, we ended up bringing home 10 live puppies, with only 5 to survive over the coming weeks due to not getting the colostrum protection their mother would have been able to provide had she been alive. Their mother did not survive the c-​section surgery because so much time had passed and she was so distressed by the time it was performed. I blame myself for going to this hospital, and I blame them for not doing the c-​section when it was very obviously needed. To me the vet seemed afraid to do the surgery, as if he didn’t have the skills to do it. Please if you want your dog to have any chance of living avoid this horror show of a hospital and go instead to California Vet Specialists, where they care and have all the skills necessary to save lives.

I am scarred from the inhumanity I experienced from the veterinarian at this pet clinic.
My dog was attacked by another dog on Christmas day, and this was the only place open near me. The girls at the desk were very nice and helpful, but once we got in the exam room and then saw the doctor red flags started popping up all over the place.
1. In the exam room, they were advertising their own credit card so you can «give your pet the care they need, and worry about the payment later».
2. The doctor walks in, and my dog growls at her. This was the very first woman in my dog’s entire life at whom she has growled. (I know this is somewhat of a superstitious point, but it stands out in my mind none-​the-​less)
3. The first thing the doctor mentions is that my dog is going to need blood work.
4. Then she mentions that the wound would need a drainage tube; something I expected, but what surprised me was the the doctor said she would probably need 3 drainage tubes.
The doctor leaves, and says she’ll send in one of the girls with the invoice. I’m not naïve, I know what vets and doctors charge on holidays, so I was expecting the invoice to be high.
5. The invoice was $ 1279.00.
6. One of the items on the invoice was a charge of $ 10 per minute for shaving and prepping the are; and they estimated 10 minutes for that. I have never seen anything like that on a vet bill before.
7. And they were going to have to keep her overnight; I’ve never dropped off a dog at a vet around 2pm for surgery where I couldn’t pick my dog up that same day.
I have never felt like such an inadequate dog-​mother as I did when I had to look at the girl and say «I just can’t afford that.» I can’t make money appear that doesn’t exist. So the other option, in fact the ONLY option, was an antibiotic injection, a pain injection, and then a follow up with my own vet the next morning.
8. They took my dog in another room to give her the shots, and this didn’t occur to me until later (I was a little devastated from my day), but I have never had a vet take my dog in another room for shots; they have always been able to just perform the injections in front of me, which I prefer because then I know the injections were given.
9. The exam was $ 79 and each shot (which hopefully were administered) was $ 50; so with the little service and zero compassion we received our bill was still $ 179.
10.Guess how much it was for my vet to do EVERYTHING? $ 212.
That’s right. More than ONE THOUSAND DOLLARS less. Her surgery was $ 80, that’s how much this ridiculous, heartless vet charged just to look at her.
I’m glad I kept my head on straight and decided not to leave my baby with this woman, because I really don’t think she would have been in good hands.
Please do not support a business that takes advantage of people at their weakest moments. This vet is running nothing short of a scam. And she is a scam-​artist.

I’m so thankful for this place. On a Sunday night, my dog somehow discovered chocolate truffles and we found him enjoying his discovery, licking the wrapper clean. We were able to be seen right away and they gave my dog a shot that made him throw up all the chocolate. Turns out no traces of chocolate could be found and he may have just found a wrapper.
Prices are actually very affordable. I was expecting to have to pay much, much more!
Thanks for helping my little boy!

Don’t try and call. Didn’t answer any questions, only advice was «we’re still open.» Probably best to just show up to the clinic. They showed no sign about carrying for my pet over the phone, I ended up going with Lake Elsinore Animal Hospital. E.P.C. is no help over the phone even though their website states:
«All of our doctors and technicians are highly trained and have a special interest in emergency veterinary medicine. Our experienced staff is available to assist you and welcome any questions concerning your pet’s health.
Please call us at 951−695−5044 at the first sign of an emergency situation with your pet.»

Very caring Vet! Very different to make the decision to put down mans best friend but they made it as good as possible.

I had to bring my boy in a few nights ago due to facial swelling and hives. The tech was very helpful with my pup who is quite a handful. Dr. Bayon was very attentive, respectful and responded quickly to make sure my boy was okay. I will definitely be back if any emergency happens again! Thanks to the team at EPC for all your help!

My cats were sick when I adopted them and took them here. The entire staff was amazing and prices are really reasonable. My cats are healthy again and I can’t thank them enough!

Disgusting. I would never recommend this place. We brought our 10 yr American bulldog in for an emergency situation, severely attacked by another animal. Paid over $ 500 for them to clean up his wounds. When we picked him up for transport, they handed him to me with a rope leash, near his lacerations, which were not bandaged. And offered no help when they saw us struggle to get him in the car. They also never gave us the pain medication or antibiotics we paid for to get him comfortably to the real hospital, that took care of his surgery (for less than $ 500). Absolutely disgusted with this place. If you care about your pet, you will not take them there.

I called here because my cat was having seizures. The only thing they told me was that it’s $ 79 just to see the vet and $ 105 to put them to sleep! So uncompassionate! They claim to care about your pets, but all they really care about is your money! Needless to say, I still have my money and my cat is alive and well. I won’t be taking my pet here and I wouldn’t recommend that you do either.

This place was a total rip off and a joke. Not only did they rip me off knowing my pet was going to die. They were far from compassionate. As I am paying my bill for the services rendered and the e collar that was never used I asked the two nurses at the front desk how my baby was doing as one nurse is going to respond the other made a motion to her to keep quiet. The vet on staff that night had the nerve to tell me as my baby is passing that we may not be in this situation had I paid the initial estimate given to me.

Great place. I brought my chihuahua in when she was attacked by a pit bull! They were so kind and soothing at such a traumatic time. Staff was the best. So great knowing they are in Temecula

I was so grateful Emergency Pet Clinic was there very early this morning! My puppy had a high fever and was having some difficulty breathing. I brought him in and they got him right into a room. After the doctor’s assessment, it was determined that he needed hospital care instead of outpatient treatment. Knowing that we were headed into a hospital setting and a huge bill, Emergency Pet Clinic did not charge us for our brief office visit with them. Thank you!!!

I had go bring my 14 year old Chow mix in to be put to sleep. Wasn’t the easiest thing to do… not the most enjoyable. From the time we walked in, we were greeted very nicely and with compassion. They let us spend as much time as we wanted with her… we were there for a good hour. 30 min before they did it and 30 min after. The vet, Dr Tedder, was very compassionate also, explained what was going to happen. I wanted her to go peacefully and easy… not in pain. And that’s exactly what she did. Thank you Dr Tedder and staff for such compassion. I would recommend this pet clinic.

If I could give a negative review I would. My dog had a gash above his eye and under his lip and was bleeding quite a bit. They had me wait in a room and told me the Doctor would be with me in about 15 mins. Well 30 mins went by and I went to ask how much longer because I had been waiting for quite some time and didn’t see any new people come in and the front desk lady responded oh it’s going to be about 45 mins now. WHAT?! My dog just needed to have his cut cleaned and given some antibiotics to not get infected. It took them another hour (and i’m not exaggerating) for them to clean his cut!!!
Also be prepared to be very ripped off. I paid $ 210 for them to clean a cut, the visit, and antibiotics. WORST ANIMAL hospital I’ve been to in my entire life.
Don’t take your fur babies here!!!