CVS Pharmacy

To clarify for the dick who decided to comment to me. I said my issue was from December and I went in around March or April whenever the original post was made. Thanks for being a douchebag yourself mr!

I like CVS, but not this location. I will no longer get my prescriptions filled at this location. During each of my previous visits, there would be a least 6 people in the pharmacy area, yet each time it took a long time to receive assistance. They seem to be busy doing something other than assisting or acknowledging waiting customers. During my last visit, the pharmacy cashier rushed me and seemed irritated that I had questions. She rudely responded, «Go to the Drop Off window if you have questions.». I heard her say something similar to the next customer. I went to the check out at the front of the store with some regular purchases. No one was there! I waited for about 5 minutes for the cashier to arrive and then had to wait for another 10 minutes until the cashier could locate a manager to unlock the register. I will not be back for a potential repeat of such rude and inefficient service.

Don’t be a pharmacy tech if you don’t like your job. The lady that helped me was totally unprofessional and rude. Telling me she can’t do things because she’s to lazy to do it and when I come back with what she asked for another lady in the back sees what she’s doing and says why don’t you just do (what I asked her when I came the 1^st time) it’s easier… Totally pissed me off some people count on 24 hour pharmacies I will drive my a** to murrieta next time smh

What a shame that this is the only 24 hour pharmacy in Temecula. Every time we go we never know whether not they will put the prescription on hold or have us wait for an hour or longer. It completely depends on whether or not we get certain staff, or pharmacist working. Just be warned that a lot of the staff here are incompetent and rude. They need to change their customer service jobs seriously!!!

Very disappointed in The Minute Clinic at CVS. We drove to Temecula from LA. My 9 year old daughters lips had swollen four times the size within the 2 hour drive and she had developed a rash all over her body. We were terrified as any parent would be. It was 6:00 pm on a saturday night. The Doctor in the minute clinic was still there even though they had officially closed already. I explained to the lady what was going o on she said «Sorry I Cant help you because I have already turned off my computer» I begged her to please help us but she refused. I really wanted to cry. CVS, you should be ashamed of that kind of customer service. Truly

I guess a 24 hour pharmacy does have a pharmacist in 24 hours a day and can not give you a new prescription. So I get to wait another hour for pain medications

This place is pretty horrible… on numerous occasions they have failed to refill my prescriptions up to 5 hours after the referenced time on the automated system. I came in one time for first aid supplies (wrist brace and cold pack) because of an injury I sustained during jiu jitsu and they asked me to leave cause I was wearing a backpack. Best to go somewhere else.

I don’t usually write negative reviews, but I am not pleased with the service at this pharmacy. Yesterday I got a text that my prescription was ready, so last night I came to pick it up. Pharmacist Ahmed assisted me. When I got the prescription, it was not my usually one I get and I asked him to check my profile and give me the same brand I’ve been on. He told me that the one that he just gave is a generic brand and is the same thing. I informed him that I have tried generic ones before and have bad side effects to them, therefore I only want the usual one I’ve been on for many years. He then informed me that he’ll have to order what I want and he doesn’t have any in stock until Monday. So I said ok and left. Well, early this morning I received a text stating that my medication is ready for pick up. When I came back to get my meds, I asked the technician if they’ve had my meds in stock and he said yes they’ve had it. So, basically Ahmed was lazy to change out my prescription last night and lied about having the meds in stock! Water my time to drive back their again to pick up medication which he could’ve given to me when I was there late last night. The pharmacy was not busy and for him to be that lazy was not called for. I did not appreciate being lied to just because pharmacist Ahmed was too lazy to change out my meds which were I stock. And I did call my refill in early yesterday morning, so there was more than enough time for them to fill it.

Slowest drive thru pharmacy I have ever been to. I am giving one star for some of the nice employees. But that is about it.

Yup this is my pharmacy! Love love love that it is 24 hours. I can roll up to the pharmacy whenever and they will be open. I got sick with food poisoning and by the time I got out of Temecula Valley Hospital it was 4am. I was able to drive right over and give them my prescriptions. After waiting 5 minutes I was good to go with all 3 medications. I was so thankful to have a 24 hour pharmacy close by. Now I go there all the time for my meds! The staff is very friendly, and there is usually a line-​but it isn’t horrible. What pharmacy doesn’t have a line? I also come here when I run out of milk and don’t feel like driving down Temecula parkway lol

This is my 3^rd. And Last time at this location. Dropped off a Rx. I was told told it would be ready in 15 mins. Simple antibiotics. 2 hrs. Later I asked the status and was told «sorry It will be expedited now»! Really.
. This is the 2^nd time in the last month they have done this to me.

I have been a customer of this location for years. In the past couple of months the cleanliness of of the store and the level of customer service has gone significantly down. The men’s restroom is very dirty and smells like dead fish. I don’t think the urinal has been cleaned in weeks! (See picture)

Having recently moved into town, I didn’t know where to go for a TB test so I could volunteer and my children’s school. In my Google searches the Minute Clinic popped up and I thought I’d give it a try, and I’m so glad I did!
I was seen promptly by two ladies who were so friendly and nice, even suggesting local doctors for me and my family.
I got my TB test and they also suggested a few vaccinations since I will be in the school, which I did. They billed my insurance, I paid the balance, and I was on my way. No fuss, just a very pleasant experience.

I have been going to this pharmacy for years and they used to be great. Now… slow to fill prescriptions even when call ahead (average 2 days), poor customer service, seems to always be short staffed and/​or training new people. I wish there was another 24 hour pharmacy near by. Maybe I will look more into my insurance mail order system.
The rest of the store is nice, clean, and friendly staff. I can usually find what I am looking for.

About two months ago we took my 90-​year old mother into the Minute Clinic here at the CVS on Temecula Pkwy to have mom’s ears cleaned out so that her hearing aid would work more efficiently We had done this very same thing a year earlier at this very Minute Clinic and were extremely happy with the service. My sister used her own debit card to pay my mom’s $ 10.00 insurance co-​pay and we gave the clinic all mom’s info. The people there that we dealt with were very kind.
However, after mom ears were literally peeked into for one second by a nurse, she realized mom was a diabetic (which we had just disclosed earlier and even gave them the name of the medication mom takes for this). She told us there is new rule that diabetics can no longer have their eared cleaned at the Minute Clinics because there is a chance that the patient could get an infection. We told them we understood this new rule, but asked them why they hadn’t mentioned this to us beforehand so that we could have gone somewhere else! They said that it was an oversight and they were sorry.
Well, a couple weeks later a bill arrived at my mom’s house from the CVS Minute Clinic, billing her insurance provider for approximately $ 85.00. Her insurance had denied the payment, probably because the CVS Minute Clinic never cleaned her ears out at all, and just had looked in them for a second, before realizing that she was a diabetic! We were shocked that the clinic would even bill mom’s insurance company, knowing full well it was their mistake, and additionally they provided no service to her the day we visited them. We made a mental note not to ever go back to that clinic again!
Yes, unfortunately, it gets worse!!! About two weeks after this, since mom’s insurance providers denied paying the charges to have mom’s ear peeked into for one second, the CVS Minute Clinic actually billed my sister’s debit card, without her permission or knowledge, for the $ 85.00 charge!!! Evidently they had the card number on file because my sister had kindly paid the $ 10.00 insurance co-​pay for mom. This is absolutely unethical and probably not legal, and I’m not an attorney, but it sounds like fraud to me!!!
To make a long story short, after numerous calls, and being put on hold for what seemed like hours on end, to the Administrative CVS Minute Clinic People that are in charge of all the Minute Clinics, we explained the entire situation to them. We were told a manager would call us; a couple weeks later we still had not heard from a manager, so we called twice more, and about a week after that we received a call from a CVS Minute Clinic manager.
She basically told my sister that they were not able, for some unexplained reason, to reverse the charges made to my sister. However, they offered to send her a $ 50.00 gift certificate to CVS. She told them she was never going to shop at CVS again! They then told her they were going to send her a $ 20.00 check, which we still haven’t seen!!!
We are a family who has a policy of writing good reviews only, but, in this case, we think this is blatantly wrong and no way to run a business, and we just want to warn other CVS Minute Clinic customers to NOT USE YOUR DEBIT OR CREDIT CARDS, BUT, INSTEAD, PAY WITH CASH, so that they don’t do the same thing to you!

it’s a typical CVS but i wanted to leave a review about the pharmacy staff because they are very friendly and helpful — and there are always a few there so the waits haven’t been bad (inside or drive-​through)

Hate this CVS. Terrible memories and terrible service. I stopped here to buy a birthday card for a family member and for a little over a minute my purse was left in the bathroom (I forgot it, stupid me) I ran back and to my disbelief my purse was thrown in a cabinet empty and everything including my camera, wallet, ipod, iphone ect was dumped out & stolen. I was so upset I went to the employees and they had no advice and no intention of helping me. If I had known better I would’ve called the police because now I’m pretty sure it was employee. I hope the employee got fired but nothing was ever recovered and even though I left my name and phone number no one ever called to apologize or anything of the sort.

Since this is the closest pharmacy from our house, this store is our primary pharmacy for medications that we cannot get from the Navy Pharmacy or refills that we need in a hurry. It’s also a good place to get those items that you need now and don’t want to go further down the road. We have never had any problems with the pharmacy or their technicians. If you review the weekly ads to see what’s on sale you can probably find a good deal– otherwise, their prices are a tad high compared with other stores. The key here is convenience. Overall, customer service is on par and the store is always clean and well organized.

Best CVS ever! Cheryl the Pharmacist is AMAZING! We love her. Great service and staff.

I definitely prefer CVS to any other drugstore because of the layout and convenience. This store is open 24 hours, which is always a great thing. This is my go-​to spot for Crown Royal, Chivas Regal and Glenlivet. You’ll usually find one of the 3 on sale any day of the week. Also, CVS-​brand items are decent quality – another reason I shop CVS.
Of course this store has the drive-​thru pharmacy, which is great for keeping sick people away from the non-​sick. And their pharmacy is 24 hours as well.
So if you live in this area, this is the place for emergency items or Rx filling any time of day.
Its like Target, minus all the cool stuff…