Chaparral Self Storage

Have been a customer for almost 3 years. The facility is clean and well kept, and the staff has always been helpful and friendly. I have been happy with this storage company.

After several years away from storage units, I came back to Chaparral Self Storage for my storage needs, primarily for the location, access, and customer service.

I can’t say enough about Chaparral Self Storage. When I was looking for a storage facility to use, I always thought, «How the heck do people afford this stuff?» It seemed like places were always so expensive for barely any room and they were too pushy when I was given a tour of the different units. Then I happened to run into this place.
Immediately when I walked into the front office I was greeted by Robbie (Who still works there last time I checked, which was a week or so ago). Big smile, friendly, and didn’t seem like he hated his job. Most places I walked into, the front office employees acted like they didn’t want to be there, but not here.
I showed Robbie a couple pictures of the things I needed to store. Robbie took me around and showed off some of the different sized storage units. I explained to Robbie that I have a certain budget, so rather than him trying to up-​sell me with the typical, «You’ll have extra space in this one, so for the future you are set in case you get more random crap, and it only costs $ 100 more a month!» Robbie respected my budget and picked the perfect size for me. Not once did he try to make me go above my budget. I felt very comfortable. Just by a picture he was able to show me what size I needed, and didn’t try to oversell me. I can’t say enough about that. Robbie also predicted correctly on the right size, and everything I have fits perfectly.
In regards to hidden fees and stuff, I have yet to run into any in over a year of being with them. I don’t find random trash around the facility and it’s very well kept up on.
They also have two other employees who are very friendly and joyful. One is named Tammy and the other his name escapes me. He has a very distinguished beard and is older. Most the time when I come into the front office for anything, I have interacted with Robbie but the other two employees are also great!
I am not into reviewing places, but I felt the service, prices, and customer service I’ve gotten here throughout my time with them has been top notch. They are always straightforward with me which is huge to me.
Something kind of a side note is, I work in Law Enforcement. When my fiancé and I were going around to different places shopping for a storage unit, as soon as I was inevitably asked what I do for a living (I’m always asked if I’m Military), the employees became totally stand backish. Not here. Not at all.
I know this is kind of long, but I felt I needed to share my experience with Chaparral Self Storage.

Been with Chapparral Self Storage for several years now and the service just gets better. Had to down size units and I live in Hawaii. My daughter took care of the logistics and Chaparral staff was very helpful and friendly. The staff went above and beyond to make the transition seamless. I don’t recommend very many business, but this is definitely an exception. Chaparral Self Storage understands how a business should be run, «the patron is their number one priority.» A big thank you to the staff and corporate personnel at Chaparral Self Storage, I’m a client for life.

Well managed, great prices! Clean and secure! Very Friendly!

Very nice clean facility have a variety of sizes and the employees are always so helpful and friendly. Prices are amazing.

This facility is convenient for me because it’s very close to home. The complex is kept very clean, and I’ve never seen any evidence of insects, spider or rodents.
My only gripe is that in the two ½ years I’ve been storing there, the rent has gone up twice. What was a $ 79 fee is now $ 90/​month. While that’s not a huge increase, that’s still $ 11 that could have gone towards other bills I have. I am curious how often the rent will increase in the future

Robbie and John have always been very helpful. I have rented for years because of the safety and convenience of the facility five stars all the way

Very secure and people coming and going are checked. Very happy with services and front desk. Robbie was friendly and personable and helpful

The place is clean and fairly large. They have different sizes of storage units which is really nice because we used to use a small one but moved to a smaller place and needed to store more stuff so my dad got a bigger unit for a pretty good price.
The guy that works there has never been rude to me but he’s gotten pretty snippy at a couple people I know for going in the gate that someone else opened. He’s nice to my dad so they’re okay in my book.

I had a very pleasant experience with Chaparral Self Storage. I have been a satisfied customer for over 10 years and always treated fairly. Prices are good and location is convenient and safe.
When I recently moved out, the staff (John) and Management went out of their way to help me resolve an accounting question. I give them 5 stars and two thumbs up!
They are highly recommended!

They have the best prices in Temecula, and they are very helpful when it comes to answering questions. They are also extremely friendly which is nice because everyone loves good customer service which they also provide.

This place is reasonably priced at first, but they end up upping the rent beyond what anyone else charges, and if you need it for a few more days they charge over ²⁄₃ the monthly rent. They are crooks plain and simple, and like I said it might be reasonable at first but stay far away from this place so you don’t get taken advantage of.

I was pretty shocked at how awesome this place was. My storage unit was huge and very reasonably priced. It even has a security alarm on it! I am really happy I came here for storing my stuff.