Budget Truck Rental

The people were nice but my truck lite on fire from bad gears and have not gotten a refund they even left me in my car waiting at night alone in the dark on a major highway all night long from about 1 am to after 7!!!

I ordered a truck for January 28^th to move back to Washington State after the death of my husband, they claimed my reservation was for Feb 28^th, The woman was rude to me and not willing to assist me and asked me to leave, This is the most unreliable disrespected place I have ever attempted to do business with. I WOULD AVOID THIS PLACE OR ANY BUDGET RENTAL PLACE AFTER THE RUNDOWN THE CUSTOMER SERVICE GAVE ME WHEN I CALLED TELLING ME I COULD RENT A TRUCK OVER AN HOUR AWAY IN 2 DAYS…

My husband scheduled to rent a truck to move furniture from storage to our house. The person on the phone said to be there by 4:30. When I arrived at 4:15 it was closed and locked. Sign on door said open 9 – 5. I panicked because we had people coming to help load furniture at 5. Called the national headquarters and customer service department and the only thing they could do to help was cancel the reservation. Geez, thanks for the help.
This place is unreliable.

I wish I could give this place 0 stars. Made a truck reservation and when we got there there was no trucks available. When we walked in the store the guy behind the counter was telling some poor customer on the phone to fill the gas tank on one of their trucks until gas poured out because the fuel gauge was broken. Are you kidding me?! He then basically told us to get lost and go to Uhaul and acted annoyed that we were there. Some of the worst service that I have ever received anywhere. The icing on the cake was that after being assured that I wouldn’t be charged for the reservation I was charged anyway for a truck that was never rented. Do yourself a favor go anywhere but this place/​company.