Bright Now! Dental

Dr. Hong was great! Staff was friendly. Would definitely recommend this dental office.

If I could do zero stars I would. Do not! I repeat do not use this dental office for anything ever! Please run to any other dentist around. The Staff is rude, dentist is rude and has one of the worst bedside manners I have ever witnessed. I have a lot of experience with dentists and do not normally post reviews on things like this but I had to. This office does a terrible job. I am filing a complaint with my insurance personally. I would feel bad if I did not warn others about this dental chop shop. Following extractions I have 5 big pieces of tooth fragments coming thru my gums which the dentist said were «sores». Getting a second opinion I was told to complain to the ADA about my experiences. I plan on it! I tried to contact their corporate office with not one phone call returned. My insurance is my next step. This office makes you feel like a bother to even get an appointment following oral surgery. I had 9 teeth pulled in under ten minutes, was given some gauze and sent on my way bleeding with no follow up appointment, no instructions, not even an extra piece of gauze! I asked for a follow up and the staff was so worried about their «Halloween costumes» the next day I was ignored. It was almost traumatic! I had to call and beg for a follow-​up from pain, only to come in on time at 1 and told «we are too busy» come back at 3. This place is awful. The dentist ruined my partial which was already improperly made. Beware people!

I’ve been going to this dentist for 8 years and I’m always very satisfied by how well I’m taken care of. Today I went in to talk about financing for my wisdom teeth being removed (yikes) and Salina was such a big help. She had me fill out all the forms early so that the day of, I will be worry free and ready to go home.

THIS OFFICE DESERVES NO STARS.
Dr. Yazardi is rude with no bedside manner. The front office staff is lazy, rude and NEVER follow up on promises. Bright Now is a good dental group, but they give them a very bad name!
My daughter went in as a patient and was recommended for filings of cavities and a root canal. The dentist filled cabities began the root canal and discontinued during the procedure saying it actually didn’t need to be done. Why did he not know this before he started. Ehen my daughter cried because she felt pain and she told him she felt it, he told her to «stop crying.» He put in a temporary filling and sent us on our way to wait for insurance to approve a crown on an incomplete procedure. For weeks we called the office, no approval received yet, etc… After 4 months we call, spoke to another office person who said the request was never sent in. Really? She promised to submit that day. Knowing insurance, I waited a few weeks, called office again. No answers each time I called with promises of calls back to my requests. 9 MONTHS GO BY. My daughter is in pain. Finally told we were not approved for crown and it would cost $ 500 to get a crown. And that they never completed the paperwork for the root canal so we were denied due to THEIR error and it was our job to discuss with insurance. My daughter now had a hole in her tooth and an infection has now festered. We get an appointment, dentist does not take new x-​rays, looks in her mouth and says, «well the pain is normal, because the tooth is exposed, you need to get used to it.»
I had enough, called another BND office, on Temecula Pkwy… Night and day. She got in to office on emergency basis. Friendly staff, phenomenal dentist, and they did an emergency root canal that day. Her nerves were crumbling in ²⁄₃ canals due to infection.
You all should be ashamed… it’s about patient care NOT Money. Read your damn reviews… you obviously have a major problem!!!

These people are crooks. I went in for a simple, annual, cleaning and X ray. I went in and at first it seemed routine. I have TMJ (a joint disorder in my jaw), and the xray tech was very gentle with me. Then I went back in thr chair and waited for my cleaning and my exam. The dentist came over to check my teeth and said «You have 2 very small cavities but othet than that your teeth look great» I said I want to get the cavities filled that day if possible. The hygienist came over after the dentist left and said they could NOT do the cavities that day, due to my insurance. That I could come back in a week. I said «ok can we at least get the cleaning done today?» She said no because I needed something called a deep cleaning, And my insurance doesnt cover it. I said I’d rather not have a deep cleaning (which involves numbing, and scraping under the gums). The dentist had just said that my teeth” looks great”! how is it that 10 minutes later, all of a sudden, I need it over $ 700 worth of work that my insurance did not cover. «Conveniently,» they had in-​house financing. I also think it’s very tacky that they have the receptionist come over with the bill surprising me when I was just told everything looks great. I declined thier financing and I decided to just get the cavities filled. Big mistake!!! I had to come back 2 additional times to get the «small cavities» filled. Each time they billed my insurance for a new office visit. Also, my teeth never bothered me before going in, now, they are very sensitive to cold. And it just so happns to be the teeth they filled the cavities on. So so so bad. STAY AWAY fron this place

Dr. Yazdani’s front office staff just lost 3 patients with one bad decision.
I’ve been going to this dental office for several years, with no problems. About 2 months ago, my wife went in for a cleaning. After confirming all costs that would be due before treatment, the front office staff charged my wife an extra $ 15 on the way out, saying that they didn’t «know» about an extra $ 15 that was required for the day’s office visit. Since we had never had any problems before, I brushed it off as an isolated incident.
Unfortunately it wasn’t.
Today I had an appointment for my son at 9:00 a.m., a simple oral exam needed to start school in a few days. As always, I arrived 15 minutes early. Doctors always want us to be early, right? Well no one was there and the doors were locked. Another patient arrived and began to get angry. I understand things happen, so I gave them a pass. It could have been a simple mistake. It wasn’t. This was a pattern of bad behavior and poor customer service that would not cease.
At 9:00 a.m. exactly, the other patient who was waiting made some phone calls and was complaining about the fact that no one was there. We were all sitting outside the front door waiting. The doors were still locked. Finally, at 9:05 a.m., someone came to the door and unlocked it. We went in and found the solitary office person putting her things down and it was obvious she had just arrived seconds before. This is unacceptable.
Then I was ordered to fill out paperwork for my son. This is normal, since it was his first visit. I looked through the papers, and filled out as much as was relevant for a small child. There was one part that was not on any paperwork I had seen before:
«I understand that my insurance may provide only the minimum standard of care. I understand that submitting insurance and receiving a benefit is my responsibility. I elect to follow the Dentist’s recommendation of optimal dental treatment.»
The first two sentences are reasonable, but I will not sign a legal document committing myself to follow the dentist’s recommendation. I elected to decline and turned the papers into the desk person. She told me that my child could not be seen without agreeing in advance to all the doctor’s recommendations. I told her that I wouldn’t sign it. She then told me that I obviously didn’t understand the words and she would explain it. Her condescending tone was unprofessional. I let her know that her office would lose 3 patients, my family, if she continued her condescending tone and refused us service. She responded by saying I couldn’t talk to her like that and it was better if I find another dentist.
So I did.
The doctor is a good guy. I’ve never had any problems with him. The problem is that he doesn’t realize how unprofessional his office staff is. He lost 3 patients. We’ll see if it matters.
UPDATE: The office called me and left me a message saying that they want to resolve any issues I have with them. I commend them for that.

I love dr yazdani’s staff they are polite courteous and very informative. I was so afraid of the work I kept putting off my appt. I finally went to see the dr this year and wish now I had gone sooner. Dr was very gentle and reassured me I would be ok. He pulled 6 teeth without my filling any pain. All the while joking with me and relaxing me. Knowing how scared I was. He is the best. I recommend him to all friends and family. Anyone saying otherwise doesn’t know what they are talking about or didn’t do their homework. Doctor yazdani you are the best.

I would have preferred to not have left any star, but Unilocal didn’t allow that. That’s how HORRIBLE this dentist office is. If you have a child or adult with special needs or child for that matter, DO NOT go to this office! They are complete liars, unprofessional, and totally unorganized! They brought us back for our appt. today, and after waiting an hour to be seen, they did the numbing injections with my daughter. All was good, until the dentist by the name of Farzad Yazdani, asked me (the mother) to wait in the waiting room. After I tried explaining to him that the girl’s at the front desk had stated I could remain with my daughter, he demanded I leave. I stated that I would not be leaving, and he yelled, «Excuse me!?» And then walked away not coming back. He sent in another receptionist and she tried to feed me some BS line about how they don’t allow parents to remain with their kids for «certain» procedures. I asked several times why I couldn’t remain with my daughter, with no answer. They allowed us to leave their office without treatment, numbed up, all due to my refusal to leave my daughter’s side.
This office also has under-​qualified receptionists and staff. These girl’s at the front desk that work the phones Amy, Wendy, and Kienna (office supervisor) obviously, can’t follow through with their job and submit the proper paperwork to insurance for authorization for treatment. We’ve been waiting for insurance approval for months (6-​months) and come to find out from insurance, this dental office was submitting for procedures out of order. Insurance companies won’t authorize for procedures done out of order. Duh! This office and staff are a waste of time. I do not recommend them to anyone unless you’re a moron that likes to be taken for a ride.

I always go to this place before because it was closer to our home. It was great at first but when they told me that my eldest son had a periodontal disease and it will cost more or less 2k for whatever surgery they will gonna do. I hesitate to come back. I didn’t even see any single plague on my son’s teeth. I took my son to other dental office again and took the x-​tray. Ask for a second opinion and voila. No cavity, no problem at all. I feel bad for my other son cause until now he still having pain in his teeth due to that filling changes that the doctor did at western dental. Good thing i went for a second opinion before something bad happen to my eldest one. Always always go for a second opinion if you’re in doubt never believe anything they say to you. Because they will say anything just to get money from you even if you don’t even have problem with your teeth. I agree to most of the bad review of other Unilocaler. This was the the second worst dental company. The first was Western dental. Once i had a bad experienced i never go back. you lost your customers trust you can’t do anything to amend it.

We transferred from the Murrieta office to the Temecula office because it was closer. The Murrieta office has treated our family for two years without incident. During my 12 year old son’s check up at the new office he was diagnosed with 11 cavities! They also wanted to do a deep cleaning because they said he had gum inflammation from plaque build up. This was going to cost approximately $ 3700.00 billed to my insurance with my co-​pay being $ 350.00. I left the office confused and perplexed on how my son could have so many cavities and was frustrated by the demeanor of the Dentist. I went ahead and sought a second opinion. The second Dentist said my son had only one small cavity and no periodontal disease requiring a deep cleaning. They filled the cavity and cleaned his teeth without an issue. The Bright Now Dentist Farzad Yazdani is incompetent and fraudulent. I have filed a written complaint with the Dental Board of California and my PPO insurance fraud division. I can’t believe he was going to torture my son by filling eleven cavities that did not exist-​all for money! INCOMPETENT-​FRAUDULENT– STAY AWAY!!!

This is one of the worst places I’ve ever been (Western Dental was the worst). The office staff is horrible. They are super nice and get you locked into a contract. Then you can’t get in when you want, you can’t be seen at any other location, the ortho doc is only there 2 times a MONTH and they are always full and can’t ever help you out by squeezing you in. Their billing department is awful! Everyone seems to have someone else they blame. If you have a problem with your bill you have to call billing, then they tell you to call corporate, then corporate tells you to call the office… you end up getting the run around and they end up sending you to collections when your bill is up to date. They are just really unorganized and unprofessional.

Great staff! The receptionists were very informative and nice, Pablo the x-​ray tech and Amy the hygienist made me feel really comfortable and explained everything that they were doing before they went to work on my mouth, and Dr. Shahrokh and his assistant Ivy got to work right away on the crown I needed AND he had a great sense of humor! All around awesome customer service! I’m glad I chose this office to take care of me.

This review is based on several years of treatment through their office. The first time I went to the office, I was pleased with the initial impression. It appered clean and well organized. Things looked sanitary. I had a made an appointment for x-​rays and cleaning. They did not get around to the cleaning. I try to give folks the benefit of the doubt and gave them another try. Second time I went in the appointment went well. The final appointment was the worst of all. I showed up and had to fill out the patient intake again. I was informed that they throw them away after a year. This was rather frustrating, but I filled it out and waited for about 45 min in the waiting room. I got my x-​rays without incident. I then waited to be seen by the hygenist for another 10 – 15 min. She came in and apologiezed, took the measurements of my gums and left again. I was later informed that I would have to make a second appointment to actually have my teeth cleaned. Althought pleaseant and apologetic when I returned, the damage had been done. I will not be returning to this dentist.

Let me first say that I really appreciate the work the orthodontist has done for my daughter. However, we will have nothing more to do with them because of their billing office’s practices. It took them over a year to figure out that our insurance changed and to finally correctly bill them. All the while they threatened to send us to collections. Once they figured it out and received payment, the local office notified us of our portion due, then the billing office sent us to collections anyway.

WORST DENTAL COMPANY EVER!!! if i could give them a lower star I would they are a terrible, shady, unethical practice that I regret the day I walked through their doors and got stuck with their orthodontics team. They lie and cheat out insurance companies that I have constantly had to go back and forth with to demand they do the work they billed my insurance for. their work is cheap, overpriced, and rarely done right and I have had to go to other dental offices every time to have the work double checked at my own expense. The receptionists never seem to know whats going on and with only one ortho team that travels they hardly ever know their clients and the Dr. is burnt out and rude as hell! After even transferring offices thinking things would be different the staff is still as unprofessional and without a clue. I urge anyone considering this office to RUN the other way fast!