Fassbender & Sons Heating & Air

We use Fastbender for our local business, Tehachapi Treasure Trove. Greg has been very thorough and fair every time he has come out. Of course the beginning of each season summer and winter he is quite busy but he has always met or exceeded our needs.

Incredibly honest and trustworthy! They have been out 3 times and I wouldn’t use anyone else. They do only what needs to be done and their products cues are very fair. I would highly recommend using this coming for any problems with your heat or air!

We called Fassbender & Sons during a very hot day in the summer when our air conditioning went out. Unlike most contractors in the Tehachapi area, his office was prompt in responding. We knew our air conditioner was shot and that we needed a new one. Greg, the owner, was able to get it running until the new A/​C could be installed, without charging us anything extra. We had a family reunion planned at our house in 2 weeks and asked if he could install a new A/​C unit by then. Greg explained all of our options in detail (without any high pressure tactics), then ordered the parts immediately. He was good to his word and installed the unit the following week. Greg did a lot of extra improvements that we were not charged for, including giving us a new thermostat, customizing a new drain pan under the existing furnace because the old one had been improperly installed, and installed a new drain pipe. He and his staff were friendly, professional, punctual and honest.

The worst rudest people ever. I wanted to support my local community but I was ignored– Greg comes out looks around — than I wait and wait and wait — I politely ask if Greg had come up with an estimate yet. I than left him alone for 2 weeks thinking he had to get an estimate and than 3 weeks later called politely and asked can he please call me if he has the estimate? 4 days in a row I do this — Each time the receptionist said she gave him my number and yet another week and no call back. Wasted a month of my time in the heat. What jerks !!!

The person that was suppose to come and fix our heater called Greg, he could not find my residence and went back to his town (Tehachapi), called me up all angry about how he could not find my home (like its our fault) and angry about how our phone was busy so he could not get a hold of me and then simply hang up on me when he finished his rant.
Honestly this is the most childish and unprofessional behaviors I have ever encountered, yes we live in a rural area but today with google maps there is no excuse, you can plan ahead and print the route if you need to that is what I have done for years before GPS, you can see where our place is at online if you are not sure, also for some one who is on the road he should have a paper map in the car.
He does not want to come back and now I have to find some one else.
UPS and Fedex have no problem finding the place, because they plan ahead and carry maps with them.