Ives Auto Parts Collision Services

I’ve had work previously done with Ives and was always reassured that they would stand behind their work. Recently I took my car in to have some chips in the paint on the hood of my car taken care of. When my car was picked up, the quality of work was extremely poor. The paint looks like it’s blobbed on, or has rust coming through from underneath the paint. Also, the paint looks like it was old and tacky when it was applied. It wasn’t smoothed out, level and wasn’t anywhere near the professional quality I expected from them. I asked them to address a small concern or rust but yet they didn’t get it all when touching up the paint. When I called the following day to have my concerns addressed, I was basically blown off and offered my money back with a very arrogant attitude. I was told that a «brush touch-​up» isn’t perfect and that many customers don’t understand what that is, but yet it wasn’t explained to me. The issue I have now is that I’m now going to have to pay more money to have the hood sanded down where the paint was applied so heavily and have the entire hood repainted due to their neglect and disrespect to my vehicle. I was quoted by another shop around 300 – 500 depending on how much they have to sand down the hood. I would NEVER recommend Ives to do service for anyone.