Women’s Health Care Group

I sent my daughter here for her first gyno appointment to get birth control and her first Pap smear, ready to join the sisterhood of women. Unfortunately, she was treated by a witch who was completely insensitive to her needs and concerns and treated her like another number, in a rush to get to the next patient. I envisioned my daughter would have a nice womanly talk about the pros and cons of various birth control methods with a professional, but instead, the doctor rushed through a quick explanation and basically threw one at her and sent her on her way, saying to try it out and come back later to let them know how it worked out. I’m thinking… right, come back when she’s pregnant? Are you serious? My daughter felt completely humiliated and refuses to go back. Where can I find an understanding, compassionate, feminist ob-​Gyn?

Horrible horrible place. The staff is rude and not well trained. They never follow up or call you back. I went in for a routine check up. I paid for the visit with my debit card. The lady at the front desk told me that the lab fee was included in the total I paid that day. A few weeks later I received a bill from Quest stating that I owed them money. Soon after, I reached out to Women’s Health Care Group several times about this. I was told the one lady that handles things like this was out and would call me back. She never did. Time went by and the bill was in collections. I reached out again. After a lot of back and forth, without any apologies, I was told that they were not responsible for the bill, so I had to pay it. The staff id rude, unreliable and not well trained. It’s a sloppy practice and I will never go back. I suggest to go somewhere else, especially if you’re pregnant.

I’ve been a patient for four years but have ultimately decided to go elsewhere. I’m giving one star for Dr. Shah, as she is smart, kind, and thoughtful in treating and diagnosing. However, as other reviewers have mentioned, the staff is absolutely terrible and the reason I am leaving. In four years, I’ve been incorrectly billed three times, received the wrong test results twice, and have always had to follow-​up multiple times for test results or prescription renewals. Women’s healthcare is too important to suffer through such incredible incompetence. Would strongly recommend going elsewhere.

i’m currently a patient of theirs, and since the birth of my son in 2014, i came back here for a new pregnancy. i never had a problem until my last visit, (at 20 weeks) the nurse i had was very condescending. she was younger and i never had her previously. she went on a tirade about how i was gaining too much weight (20lbs at 20 weeks is reasonable for a twin pregnancy, especially being that i was around 112lbs at the beginning of my pregnancy) and proceeded to tell me ‘i’m not going to yell at you about how big you got but the doctor will’. she demanded i told her what i ate daily, which mind you. is a very healthy well rounded diet which she still poked fun at. she was overall rude, making faces, and seemed disgusted. way to make a pregnant patient feel like shit! as a rn, i know speaking to patients like this in unacceptable. bad, good, busy day or not.
BTW — md said my weight gain was perfect! unfortunately, i will be switching practices because of this experience and it’s a shame because i love the doctors and their affiliation with holy name.

I am currently 28 weeks (7 months) pregnant and looking of an OBGYN in NJ. I was looking to have a consultation with one of the doctors at the Women’s Healthcare Group. I called to setup the consultation and was told (multiple times, with a bad attitude) I HAD to transfer over all my medical information before I can be seen. As I informed them multiple times that «I will not be transferring anything over until I have decided on the doctor I want to see, that is why I am setting up a consultation.» After some back and forth they finally set up an appointment. However, I was then TOLD that I had to pay a co-​pay for the visit. After speaking with my insurance company was assured that I was 100% covered and did not have to pay anything for a consultation, I informed them immediately which I then received a very condescending «well that’s good news for you.»
As I walked into the office I noticed two women at the front desk, one younger and one middle aged. The younger girl stared at me with a nasty look as I approached them. Once I gave them my name and informed them why I was there, I was met with a very nasty attitude (from the young girl) as they proceeded to tell me that my insurance company is wrong and I had to pay to see the doctor. They said because they were putting me in their system as a new patient. Once again I informed them that I am NOT a new patient that I am there to talk to a doctor to determine whether or not I wanted to be a patient, hence the consultation. I once again informed them that, as my insurance company noted, they need to process the claim as a consultation and not as a patient visit because I am not being examined. They once again forcefully (again, the attitude came more from the younger one) told me that my insurance company is wrong and I have to pay to see the doctor. I was told that if I didn’t like it to call the head nurse (manager) and speak with her. BTW I had called and left her a message in which she never returned. So in response to them in regards to calling the head nurse I told them that I would not chase someone that will not call me back, if she would like to speak with me they have my number.
I left!
The staff is very rude, excluding the middle aged woman at the desk that seemed to tried to help and asked me not to get upset and this very upsetting time.
I have not met any of the doctors but according to the staff the doctor did not want to see me until I paid (again, something I am 100% covered for and did not need to pay anything).
I will not be going back there, for anything!
I had a bad feeling as soon as I called and was met with a bad attitude over the phone but I tried, only to get upset, get a headache and not see any doctors.
I DO NOT RECOMMEND!!!

I came here after seeing two previous gyno’s while pregnant — the first was pretty rude and the second was amazing but she doesn’t deliver babies anymore. She recommended WHCG as she worked there before opening her own practice. Everyone there has always been extremely nice and helpful and I was completely confident in their abilities — even though I’m OCD and it was my first pregnancy and I needed a C-​section. That’s saying a lot! I gave birth (well technically I was cut open but whatever) at Holy Name Hospital, which I also recommend. Maybe those who had negative experiences weren’t there for prenatal, I don’t know. I certainly recommend WHCG though, especially Dr. Shah :)

A little history — this place has been around so long that one of the doctors here, delivered me! So my mom and I have been going here for years.
They staff has always been — eh. They aren’t very friendly, always seem annoyed and always take long to get back to you. Now as a small business owner I get how that can happen. But when it comes to URGENT help or perscriptions that need renewing, I kind of expect a call back soon. I’ve always delt with it beacuse I figured «whatever», but I’m over it at this point.
I call up about a couple of weeks ago after the pharmacy wouldn’t refill my perscription and said after many calls — my doctor’s office has not called them back. I get a «night service» that answers and in the middle of me explaining they cut me off and say they are going to leave a message and ask me prompts of questions. She was rude, and made me feel like I was ruining her night by calling. When we get to the part for the pharmacy’s phone number I mention I don’t have it. This woman litterarly thought I was an idiot, she goes «can you ask the person at the desk?» in quite an annoyed tone. That’s when I got nasty myself and said «well, I pulled AWAY through the drive-​thru after they said they couldn’t refill it» then she goes «well I don’t know what to say», so I say I’ll google it on my phone… which didn’t work because I was on the phone. At this point now were both annoyed. I finally say I’ll call back at a later date. She realizes I’m mad and then I proceed to say I’ve been going there for 10 years, they probably have my pharmacy on file but I’ll call back later. That’s when she goes «Alright, in that case then, I have the message for you and I’ll make sur ethey get it» — I hung up right after.
After speaking to my one friend about a place she goes, it’s much easier for me to get to, much easier to get an appointment and much friendlier staff. I’ve already called to switch over ASAP.

I have been going to this clinic for many years. Overall I am happy with the service the clinic provides, however today i called an answering service because i am pregnant and was having pain and contractions and the doctor never called me back!!!

Very nice OB/​GYN location. Tried here recently via a recommendation from my amazing pediatrician (to be fair, he recommended MANY OBGYNs in my area, but they were one of the few who took Aetna. The nurses are serious about their jobs (and don’t dick around), the doctors are nice and knowledgeable.
The amount of time you wait varies. If you’re going as an OB patient, there are special times when they are only seeing OB patients and you are «seen» faster. I haven’t been here during a non-​OB time, but my wait time has varied between a few minutes and half an hour.
The doctors are nice and seem very knowledgeable. Special shout out to Dr. James for having this awesome energy/​vibe. I’ve only seen her once, but I plan to try and schedule all my appointments with her from now on!
They also have awesome free samples and displays from the emfamil/​similac vendors, free bottles, free coupons, etc.
Oh, and they accept Aetna, which a lot of places are currently not…