Hancock & Moore

Terrific furniture, best in the industry. I have (7) pieces of Hancock and Moore in my home and the oldest was purchased in 1986 and still looks and performs great. They are one of the few companies still building in a solid hardwood frame (not plywood also called ‘engineered’ hardwoods), a true hand-​knotted, 8-​way suspension, and a wide selection of leathers. Don’t buy the cheap leather (which they do offer) as another reviewer obviously did and it will give you decades of use and enjoyment.

We purchased FIVE matching pieces of H and M leather furniture several years ago. After about two years of mild use, the finish began to rub off. This continued to get worse over time. Today it is a disgrace to have in the room. A H and M rep came to our home to view the problem. He sent the CABOT HOUSE (furniture store in MA where furniture was purchased) repairman out to «repaint «the damage. After the painting, the repairman sprayed the areas. Today the leather in those areas is lifting right off the the furniture if anything slightly sticky touches them. The leather finish is void of color in the lifted and worn areas, and the leather finish is also cracking badly. CABOT HOUSE refused to address the issue. Hancock and Moore would not even respond to a complete packet of documentation and photos that we mailed to Mr. Moore. We did receive an email from the COO of CABOT HOUSE stating that both companies considered our issue of abnormal wear just to be EXPECTED, NORMAL WEAR. They even had the gall to say that WE should hire a leather refinisher to redo our leather. Is this what is expected to be necessary for their customers to do every several years? Is this their idea of NORMAL WEAR for their costly product? The fact that neither CABOT HOUSE NOR HANCOCK AND MOORE had any customer service to solve our issue was unconscionable. Their customer service was to ignore the customer. Unfortunately, Hancock and Moore produced an expensive, inferior product and left the customer with the mess. CABOT HOUSE created more of a problem than it corrected.