U-Haul

I’ve gotten two trucks from here before, and each time, I was satisfied with my rental and service. This place is huge (in comparison to other U-​Haul locations). Both times, my truck operated perfectly, as opposed to one time I rented from another location and got a truck that handled like a shopping cart. The second time, I needed a truck on very short notice, and they had a wide array to choose from on the spot. I rented a 14′ foot truck for the day, and in the end, it cost me $ 72 to move my entire one-​bedroom apartment. Even if I didn’t make it back in time before they closed, they have an overnight stipulation where you can drop your truck off after hours with no additional charges. Each time, I ordered my rental in person and was in and out with my truck in less than 15 minutes. Great customer service and quality products, even if they are at fairly high U-​Haul prices.

I was shopping for a company to install a trailer hitch/​ball/​wiring on my 2012 CR-​V. After calling a few places, Uhaul provided me the best price and turn time (1 – 2 hrs) over the phone.
I called back the next day, and was provided with another price quote when I went to schedule, which was slightly higher, but whatever no big deal. When I scheduled the appointment, I had asked what the time frame was to have this completed. On the phone, I was told 1 – 2 hours.
I scheduled it for 10am on Tuesday, and had maded arrangements around a 1 – 2 hour time frame of having the car completed.
My husband went to drop off the car, and he was told that they’d have the car done «sometime before 5». Seemed a little strange considering we were told it’d take 2 hours max, but he figured they would get it done right away since we dropped it off right at 10.
So, my husband is on Telegraph, with no car, just waiting for the call to come in that the car is done.
Fast forward to 3pm (which has now been 5 hours) and I call to ask about the status of the car. They say it still has not been completed. When I press them about the 2 hour quote I was given, the person on the phone says, «Well our order sheet says a 6 hour turn time on this car» which would put us at 4pm.
Really frustrating, right? I chose this company for the quick turn time and price, just to find out my husband gets to spend his entire day waiting for his car to be finished.
All in all, he did not get out of there until 5:20– almost 7.5 hours for them to complete the work. Just to install the trailer hitch, ball, and wiring for a small SUV!
I am kicking myself for not going to a local-​owned company nearby that was going to charge me $ 50 more– I’m sure they would have gotten it done in a timely manner.

I hauled a vintage motorcycle with one of their purpose built motorcycle trailers and was very impressed. The trailer was perfect, and I was able to load, tie down, and unload a Harley without assistance. it cost me $ 15 for 6 hours
The staff was fast and professional. If you need to move a cycle without RIDING it, this is the best option.