Gardner-White Furniture

Kennett is theeee man! He wasnt pushy let me look around and when i asked he delivered got my stuff same day

Went into store the first Sunday of December, purchased a queen size bed and family room set, we got same day deliver so that was great. The deliver guys arrived at about 730, got everything unloaded and were gone within the half hour. Didn’t give us anytime to make sure everything was good, needless to say the love seat had a rod sticking right out of it, I have two young kids so we had to rearrange so that side was against the wall. I called first thing Monday morning and they said they would have a new one to me Thursday. The guys came and It was the same Guys that original delivered I explained what was going on he said he was gonna check the one on the truck and he took a picture and it was the same thing. So another week goes by and I never hear from Gardner white regarding it so I call and they send another one out, same issue, the rod is sticking out! At this point I am aggravated and I get a call and now the couch is on back order. Finally this past Tuesday, a month after purchasing the love seat a new one comes and it is in excellent condition! I will from now on examine all my furniture before they leave so I don’t have to deal with this again!

My sales person Vicki was very nice and helpful. The delivery was prompt, and the team was professional and fast. Furniture is in great shape. No issues at all. Very happy with my purchase.

If i could give 0 stars i would on Monday when we in to the store there was a very nice young lady who helped us and as very kind we liked a living room set i asked to see if i could get approved for financing so filled out everything she checked 15 min later she said i got approved for 3000 so im like great i asked about interest she said itll be intrest free for 2 years i said thts perfect do to it was late and my 3 year old was fussy we decided to come bck tge next day and pick out exactly what we wanted so we go back tuesday the lady wasnt there so this guy helps us very nice we looked around for about 1 hr to make sure we got wat we wanted after we picked the living room set the guy goes pulls out our paper wrk and says perfect and we ask him all the details and about the intrest and all this he goes checks and says that theres only a 90 day no interest we told him wat the other lady had told us hes like no and that we would be paying like 4500 at the end of intrest and everything for furniture thts only worth 3000 i said no thank u and walked out of there its stupid im srry why would i pay more for something it s stupid how one person says one thing and the other says something else i guess the lady was trying to screw us over i will nevet ever be back to this store or any other Gardner White ever there a bunch of liers im glad they showed there true colors cuz imagibe we did get them tht monday we wouldve been screwed im sticking To Dantos Furniture in Detroit Thank You very much way better and to tell u the truth they have the same furniture as gardner white and i believe its bettet quality from wat ive heard i just waisted my time at gardner white

Great customer service, Visit Sasho at the Taylor location. I will definitely be returning.

We all rarely go shopping for furniture. It’s not as frequent as shopping for clothes, but when we do. This is one of the places we browse around for good quality furniture. It’s not the snooty expensive joints that come with a cup of tea when you enter the building, but it has nice furnitures none the less.
We walked in and we were greeted by a very courteous lady. Pleasantries were exchanged, smiles all around. We told her we came for dining sets so she proceeded to show us where most of them are.
After a bit of browsing around the dining room sets, me and my significant other picked a nice around 6 piece glass set. She did talk to us about financing options, which is pretty standard for sales associates. Doesn’t offend me cause I was in sales before as well. It doesn’t mean they think we can’t afford the furniture, it just means you have the option to take that route.
She handed me off to Hassan to close the transaction and now we have us a $ 1,000 dining set. I wish i had remembered her name because the lady was so nice and she definitely went above and beyond. Thanks Gardner White for the dining room set. We’re very happy with our purchase. I’m sure we’ll be back for other pieces.
Life is great when the glass is half full.
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Weeeeeeeeeeee!

Gotta talk to Hassan, guy know his stuff. He doesn’t try the cheap parlor tricks like some of the other salesmen and woman. He tells it like it is, gives you the best price without having to haggle, and makes the sale happen. Basically, he kills you with kindness…

I retract my entire last review. I based it off what I was told which was a load of poop. I’m left dealing with corporate and hoping Ken contracts pink eye.

I purchased furniture for my 4 year old daughter. I was told the furniture would be arriving at their warehouse the following Monday so we set up delivery for that Thursday. Knowing I would not have room for her old and new furniture in our house, I sold her old furniture to make room for the new items that were coming.
I called on Wednesday to confirm the next day delivery and was told everything was scheduled and ready. Well… Thursday came and went… no furniture and no phone call! I called the store the next morning and spoke with Patton who said sorry and offered me a $ 100 credit back on a card we already paid off. The sales person we originally worked with NEVER told us the Monday warehouse delivery date was an estimated date. We are now being told her furniture has a new estimated delivery day that is two weeks away. So now my 4 year old daughter has no bed (only a mattress) and no dresser. All her clothes are being kept in laundry baskets because of the misrepresentation given to us by the horrible sales person that was more concerned about making a sale.
I was not given correct information and was mislead to believe that there would be no problems with her furniture coming within 5 days of our time of purchase. I don’t even have the furniture yet and am extremely disappointed with the fact that their sale people seem to do whatever they can to make a sale!
I think I would rather deal with a used car saleperson that the sales people at this store!

Customer service is not this stores strong suit.
The sales people were friendly enough, and worked with me to come up the the perfect furniture set that I wanted. The only problem was that the rug that came with the set was out of stock. «No problem», he tells me, «if you don’t hear from us in a week, gimme a call and I’ll get it rushed out to you». Sure. 3 weeks later, I give them a call back. All I’m left with is that it’s still out of stock, and if I want to wait one more week, I can come back into the store and pick something else out.
I don’t want something else, I say, I want the rug that I paid for. I ask if they can check any other stores in the area. I’m told «the computer isn’t showing anything». Well I checked my computer, and their website shows the rug in stock at multiple locations in the area.
So I call some other stores, who were MORE than willing to help me out. I get a call back from the Taylor store who tells me they just checked the system and the Canton store has it in stock. Coincidentally the Canton store was who I called in the first place. He tells me I can have the rug for «50 bucks». The rug that I already paid for, and have been waiting on for 3 weeks, I can pay 50 more dollars to finally own.
It’s now been 4 months since I purchased my furniture set, I still don’t have the stupid rug even after I talked to the manager who was incredibly understanding, credited my account and «special ordered» the rug. I just got a call that the rug was finally here and to call my location to arrange for it to be picked up/​delivered. I call the Taylor store, and all they can tell me is it is still on back order. Way to take care of your customers. Never again.

I will never ever buy a thing from this company again! I bought a reclining sofa in the fall of 2013, when my husband went to pull the thing inside the cushions that make it recline it pulled right up and out. I called gardner white in January to set up a time for the repairman to come out, he came out a week later looked at it and told me he had to order the part and then I should call them and set up a date for him to come out and fix it well its been 3 months still no part. So natually the sofa is paid for so they don’t care if it gets fixed now… After many times calling them and being corrected on the date that I called them or ordered the sofa. And being told that I need to call corporate. that they don’t do that I had to leave a message I’m still waiting for them to call me back. I’m a big shopaholic and this is going to be their loss because I change my furniture quite a bit plus I cut hair so I talk to a whole lot of people and trust me Gardner white name will be on my lips a lot sorry never use you again Gardner white! P s when I called corporate office this morning the girl just answer the phone Gardner white I told her what the problem was and she said hold while I transfer you no good morning no nothing. I’m pissed still waiting for them to call me back by the way! Today is April17… called to have it serviced in mid January!

I paid cash for a sofa, chair, and ottoman, along with a 5 year stain guard warranty. When I bought my furniture I was told that any spot/​spill that I could not get out myself would be attempted to be removed by them, and if the spot could not be removed my furniture would be replace. Well I had them today come out to remove several spills that were made by my 3 year old daughter. When the «cleaner» arrived not only could I barely understand him, but he reeked of smoke, sweat, and body odor and told me to clean the spots myself. When I told him that I already paid for him to do his job he became rude and started to huff and puff about having to spot clean. If I would’ve known that I paid for a warranty that really meant a smelly, grumpy guy who barely spoke English with a dirty rag and spray bottle, I would’ve passed. When I called the manager he was clearly an idiot who the company should fire because he was just as rude and interrupted me any chance I got to explain my concern and hear my complaint. Not only did the cleaner just walk out and not finish the job but I was also hung up on by this manager as well. I do not recommend EVER buying from this location (or company) due to their lack of care for their customers. Not to mention that their furniture is really cheap crap. Before the manager hung up on me because he obviously ran out of excuses, he did say I must notify them within 24 hours, I made sure to tell him I will be calling every single day to request a spot cleaning til my warranty is up, which I already in fact have called for my next one and I will be calling again tomorrow, and the next and the next…