Quest Diagnostics

SUPER RUDE staff. Totally disorganized and they got very pissed off at me for having two separate blood work orders. They spoke to me like it was my fault and overall were total jerks. Very short with the customers. There was an elderly lady with a walk and not once did they open the door for her to attempt to make a decent human interaction.
The extra stars are because they did a decent job at actually poking me and getting blood.

Horrible service! More than hour wait times, waste of time never getting tests done here only 3 people work their!!!

No one manning the front desk. They have very impersonal attitudes. Had my 88 year old mother there for a blood test. As she had not eaten breakfast I was looking for a guesstimate on the wait. She will faint. No such luck. Pretty nasty attitudes. They really don’t give a crap

Wow, the nonchalant carefree crap attitude I got from Angie was legendary. I don’t think I have ever met someone who cares less about the job they do nor the people they serve. the amount of apathy was sociopathic. Congrats Angie you are the very bottom of the barrel. What a world class biatch.

Gone in twice without an appointment. Seen fairly quickly both times. Conveniently located. I don’t expect more from a lab.

Quest Diagnostics is cheap and stupid. I just wrote this in my survey to them:
«So, you only hire 3 techs at any given point. It doesn’t matter that their are timed draws and hard draws that get in the way and screw up the appointments. Today, there were both and a man and his old mother were there and they waited 45 minutes to get her blood drawn. I waited 30 minutes. It was crowded, no room to sit, no one came out to explain the wait and everyone was ansy and worried that they would be super late.
I had to fast for this and I was dying from lack of coffee and food!
Mistakes: 1. Not enough techs. One was leaving for break and that left only 2 techs for a waiting room full of people and running behind by 45 minutes. 2. No one explained what the hell was going on. 3. The tech got chewed out by the 10:45 appt and she was about to take the 10:45 in to shut her up (and she ignored the list) and I had to yell and tell her that I had an appt and I was next! If I hadn’t done that, I would have been behind the 10:45 and I was 10:15. 3. What is the point of appointments if they aren’t followed because there are NOT enough techs? I will tell my doctor to stop using Quest. 4. You have an old fashioned computer system and my tech got
locked out with her password and it created a problem for me, but if she had a new computer system with a swipe card, that wouldn’t have happened. 5. I complained last time about how bad West Hills was and NO one got back to me. No one gives a crap! Shame on Quest.»
One positive: The lady who took my blood did a good job. Didn’t hurt.

Horrible. lazy. Take forever!!! It’s not even busy. It’s like you are bothering them to do their job.

By far the worst lab I’ve ever been to. I needed to get work done and made an appointment for 2:30pm. When I got there, a lady walked in to drop off a sample. They were short handed so the nurse told her that she needed to wait until she was done with a patient. It’s not what she said, but how she said it. She was very condescending and it upset the woman so she left the sample on the counter. The nurses continued talking bad and negatively about this woman for the next ¹⁵⁄₂₀ minutes while threatening to throw the sample away. It was the way she was addressed which made me understand why she was unwilling to wait.
I have had quite a few labs done in the past and didn’t have too much waiting time whenever I make an appt. However, here I’m still waiting and it’s been over 45 min with appt and was not addressed once.
Overall the staff has no customer service skills and showed very rude behavior from my first experience. The wait time, with appointment is also much longer than expected. Go to a different quest if possible.

I was a walk-​in. Was seen under 30 minutes. The Phlebotomist was clean, professional and pleasant. Could not have gone better, under the circumstances. Highly recommended facility.

Before making an appointment at this location, I read the reviews. I was a little uncertain since the only reviews were not good, lol
I had no choice because I needed to get my blood draw before work and also had to fast. My appt was at 8:15 am, I showed up a little before 8 to check in and was taken back right away. The lab was VERY clean, so maybe it’s changed since these other Unilocalers wrote their reviews? Janet was my phlebotomist. She was pleasant, professional, and used a butter fly needle because I’m kind of a wuss. I was in and out of there in 10 minutes. Awesome.

Only a short wait but the tech was terrible. The tech jabbed a needle into my arm and left a 3 inch bruise that was black and blue for days. Terrible experience. Would never recommend this place to anyone.

3 stars for being FAST! I was literally in and out in 15 minutes, I had an appointment to get blood drawn. So why the 3 stars? All three of the women working here lacked «bedside» manner. They were rude lacked personality and literally couldn’t take a joke. If you are going to work with people at least pretend to be nice, there is no way they were all having a bad day. Also the interior is really ugly and uninviting.

Terrible location. Lengthy wait and very rude/​impatient employees. Very unsanitary as well. Someone else’s urine was left in the bathroom when I went for mine. My arm was also very bruised the next day from my blood being drawn by them. I recommend going elsewhere