Public Storage

Daniel & Maria provided me with great customer service. Very helpful & answered all my questions. Would definitely recommend this location.

Very helpful team in the office! We forgot our key and they provided us with a locksmith. They arrived in 15 mins. Amazing service!

Today I we helped by Daniel & liz, I came in looking information on storing my belonging, daniel help me out and was very nice and very helpful he help me save some money on my account very happy have store here! I highly recommend anyone to come in.

I accidentally, improperly locked my unit
They took care of it called me and let me know.
When I arrived I entered during lunch but they they were happy to help me the manager happily took me to my unit.
Thanks!

Great service from Liz and Julia you girls are the best. Friendly and really optimist i recommend it quick and easy

Been with them for many years. The place is always clean and the people are always friendly. Never had any concerns about safety or possible theft. If u need storage, go there.

Love the place service is awesome and the people are great and helps you in any problems and if you need some assistance ask for Liz and Cindy they are very helpful.

Cindy provided excellent customer service. She was fast yet efficient and saved us tons of money!

I don’t know who is this new guy over there but he’s the worst I deal with ever. Very slow and very rude. You should let him go asap !

Cindy is very helpful, courteous, polite and friendly. Thanks for all the help.
Roland

Great service. Very clean facility. Always has clean well stocked restroom. Great security features, pass codes required on entries and exits and required for the use of the elevators. On the rare occasions I have to discuss anything with the staff they are professional, considerate, and go out of their way to assist. A few years ago I dropped a whole key-​ring full of keys as I was exiting the elevator. It went right down the gap between the floor and the elevator door. Fortunately I had duplicates for most of those keys. I asked the manager what could be done. He said the next time the elevator was serviced he’d call me if the keys were found in the space under the elevator. A couple of weeks later he called and said I could pick-​up my keys. Yesterday I had a problem with the Master Lock on my space. The gentleman in the office was very busy, but he assisted me with the stuck lock. My family and I have used other storage facilities. Our experience here is the best out of all of the facilities we’ve used.

Hi the server Cindy is very polite professional and very manner full person if any body requires public storage I will send them here

Cruz and her staff are so kind and helpful. They made my rental experience so easy. Cruz clearly explained all parts of the rental process, rules and regulations, so I could take full advantage of what Public Storage has to offer. I would definitely recommend this Public Storage to anyone who needs it!

I reserved a storage unit online reservation and they charge a bullshit $ 20 application fee. They called me to confirm the and told me that I should come in before I plan on moving so I can take care of the paper work and all that fun stuff which is fine. I got in and they made me answer all these stupid questions to make sure the space will fit my needs even though I said several times it will fit my needs and after answering the questions guess what… I was right the size of the unit was fine. They show me the unit and then they tell me oh by the way you need a lock when you sign for unit and they require a specific lock which you can buy from them for $ 20. I asked them why they didn’t tell me this over the phone and she gave me some stupid response like that’s why we do this walk thru. I said well why didn’t you tell me I needed a lock to sign the paper work, I could have brought my own and instead you waste my time and try and force people to just buy the lock and she didn’t even respond back to me.

Very bad experience with them.
Unfriendly and lazy staff on sunday.
She didn’t even want to move!
I don’t refer it to anybody even my enemy

Horrible Customer Service and extremely un-​accommodating! We walked in to pay our bill and grab moving supplies today because we are moving our retail store and also needed to rent a second space. The girl Cindy, who works the front desk was watching movies on the computer and eating donuts. She had already seen as once today and used my credit card to pay the storage unit in my husband’s name. So I called a few hours later to make a reservation for the second storage and she refused to let my husband sign the paperwork and use my credit card again even though we had the same last name. She needed me present for verification even though she had seen us earlier and we were using the same credit card. although she was willing to do a new unit in my husbands name with my credit card, but we would not be able to use the promotion of half off of rent. Doesn’t make any sense because it’s still my credit card in my name and I’m not there. So now we are stuck with a U-​Haul truck full of stuff and can’t move anywhere until the morning. Well… we won’t be moving our things here, in fact we are also closing our other unit with public storage on Burbank. I was wondering why they had such low stars on their rating. It goes to show you that just because you live in a nice neighborhood doesn’t mean everyone is nice. Good luck with everything Cindy, I guess that’s why you work the front desk at a Public Storage center.

LOTS of extra hidden fees! They did not tell me that it was mandatory to have insurance or that my initial fee was prorated — and another payment would be due in 10 days. Or that you must use a specific lock or be charged $ 17.99.
Would not use again.

Beware: they do not tell you this, but if you do not finish cleaning out your unit before the office closes they will charge you another day. So for everyone with a 9 – 5 store your things somewhere else.

Here is an update on just how jacked-​up these women are. They seem to be very bored there, so perhaps the corporate offices should be looking into their productivity.
My husband (different name, different address because this unit is for his office whereas we have a different unit at a different location for our personal stuff) went in to try to get a storage unit. He reserved it on Thursday after the women treated me horribly, they called and spoke with him to confirm, got his credit card info etc.
So he loads up his pickup truck and takes our 3 yr old crazy daughter with him. When he gives them his cell number, which is also listed as an authorized user on the personal unit, they tell him that even though this is a separate business unit, he can’t have their advertised 50% off first months special because he already rents our other unit. No, I rent our other unit. His office is trying to rent this one. This is corpoeate policy matter. Ok. But.
The women knew this when my husband booked. They admitted this to him. But they wanted to screw with my family so they took his credit card info and made an appointment with him to laod up his truck and move-​in amd waited until he was there to tell him basically they were in on our scam. We weren’t trying to scam them. We are legit trying to have 1 personal and 1 business unit. Two separate entities. We are trying to get around their retarded computer system that can’t tell we are two differenr entities. So not only did he waste his time going there, but then they pretended like it was this big long ordeal to cancel the reservation for him so he literally was in their office w my crazy 3 yr old for like 20 minutes texting me «This is taking forever…» He finally asked them «Is this going to take much longer?» They said «Oh, you’re all set.» So they also let my husbamd and daughter just sit in their office for 20 minutes to screw with them.
Seriously, ladies. Communication. If you weren’t so rude to me when leaving me voicemails, you would have understood the situation. But to deliberately go out of your way to ruin a family’s Saturday morning while we go find somewhere else to rent? You deluberately and fraudulently took our credit card info?
You have got to be bored. You have got to get a life. But you have REALLY got to NOT take corporate things so personally as an employee, that you start messing with families. You may mess with the wrong one someday.

Cruz rented a second unit to me and my boyfriend today, she was sweet personable and very helpful!