Office Depot

Valerie helped me today, she was absolutely perfect in helping me! Customer service A+

I come to this location often and the service is OK. I had to wait few times even with 3 employees to help and 2 customers waiting for service. Sandy is always there and she is a very nice lady and always try her best.

They’re a lifesaver! I went to about 5 different stores looking for white thin chalk. Everyone was sold out, except for them

Came here to get some color brochures for work. The cost was outrageous! I opted for black and white on regular paper, since I will not get reimbursed from my company. SMDH! Nancy was very nice, and quick. She even let me keep the color copy sample, free of charge. Its a very small location, but not busy, and I was in and out quick, which I love. Parking lot is very small, and I can see how that would be a nightmare if it gets busy. All in all its in my neighborhood, so I would come here again when needed.

What a horrible experience. I am not surprised this place have crap reviews. I left what I bought, actually I think it was never handed over to me. Came back two days later because I’ve been battling the flu and I got there a few minutes after closing I was told to come back… they can’t help me. I have been in retail before ! I know that if you really want to help you could help, it was just a very obvious that customer service is not their number one strength.

Not usual friendliness here today … I was given wrong change, then the attitude and then fixed their mistake as it was my fault that I count the money… I don’t want to mention any name but just want to say even I bought my machine from you today, this is the last time I will be in this store. . And btw Dr 450 is not there again. I don’t know why they never order. But don’t get me wrong… usually they have some good employees but today is an exception I guess and I am very irritated about the level of their knowledge… thank you Bill for your efforts and being nice

Yeah, it’s not a full size store. But, helpful staff, copies, printing and most of the basic supplies and gadgets.

This store put me out of business, by its lies. On Saturday, I purchased a computer and provided my old computer. It was represented that it could transfer my data to the new computer, the same day. On Sunday, the task was not completed, and the representative was inept to complete the task. Now, I need to return on Monday, later in the day, and lose thousands of dollars because of the representatives’ lies. I will never buy another computer from Office Depot, again. I advise anyone who relies on his or her computer to never buy a computer from Office Depot.

I came here in a big hurry. The staff was aware of my needs and responded to everything swiftly and with great customer service. I recommend this location.

The customer service at this place is terrible no one came to help us while we were wondering around for about 10 mins all the employes were talking to each other not caring about if anyone needed help

Andy needs to learn customer service, I don’t understand who would actually hire untrained, unprofessional, uneducated people like him. And guess what he is the store manager.

Do I really have to give it one star?
Just back from an attempt to purchase a filing cabinet. Ready to buy, found a few options, was just hoping to get a little help, and was in the store wandering for only a few minutes before I found the section. I could not find the file inserts, had a question if I should take the one on display or if they had them boxed up. Just wanted to verify a few things, but when I walked to the front, just about 20 feet away, I saw 4 employees. One helping a person in front of her at the desk, and the others were just talking to each other. Then I noticed NO ONE was offered service the entire time I was in there.
Honestly, with so many options, it’s surprising that they are so confident that they will get the business without making ANY effort.
Really poor service.
One couple walked up to one of the men who was chatting, they approached the guy on the customer side of the counter and asked where something was. The «helpful» employee pointed and let them find it themselves so he could continue his conversation. He did not leave his location at the corner of the counter, where he was continuing his conversation with the employee behind the counter.
I’ve purchased from this location before, but won’t be back.
I had a dog with me, it’s not like they didn’t see me… As I left, I called out «thank you for all your help.»

Staff at a loss. No internet connection manager overwhelmed. I was there for 3 hours and couldn’t get anything done:((

Came here to do a print job and the staff was super friendly and very helpful. They completed my print project instantly and it looked great.

Yeah… corporate should just consider shuddering this location. They never seem to have anything that I need for my business. Every time I’ve been in there, which has been about 3 times, the employees have instructed me to shop for what I needed online.
It’s a shame as it’s close to my office. The Woodland Hills store is much better.

This is another one of those Office Depot locations that has down sized to a smaller location a few blocks away. The store is small and the selection is not as large as it was in the other location, but they do have enough of a selection to get the best quality and price. I guess they figure most people shop online now and they do not need to keep such a large stock of items.
The staff was friendly and helpful, and I was able to find what I was looking for quickly. I had several employees offer to help me find something.
One thing that is confusing is where the check-​out is located and where the line starts for it. As I was standing awkwardly in what I though might be the place, one of the employees just checked me out with a portable computer since I did not need cash back. I like that they can email your receipt to you.
The parking lot is small and gets crowded quickly. There is street parking along the side street.

How can people give such a great crew such bad reviews?!
I did have one bad experience with the computer station. (Rip off) but that’s not THIS LOCATIONS fault… It’s the company’s fault.
The employees were so helpful and sweet, they seriously went out of their way to help.
Thanks Sergio and Andy!!!

This is a new Office Depot store at the corner of Nestle and Ventura that could be called «office Depot Light.» It’s about one third to one quarter the size of the now closed O.D. store next to Gelson’s, about ½ mile away on Reseda near Ventura.
The merchandise assortment planning for this store seems to have been done using a randomizer. The store has some very unusual stuff that one would not expect to find in a regular store but it does not have common stuff that should be in stock in any office supply store.
The layout of the store is also very confusing with a large central staff area surrounded by shelved merchandise along the walls.
\On my first visit I stood near a cash register to pay for my stuff only to be told that I had to go around to the other side where there was no staff. When I went where I was directed, I tried to attract a staff member to take my money. At about the same time someone else went to the original register I left and completed a transaction.
Later I needed to have some survey maps copied to hard copy from a thumb drive that had the maps in pdf format. I called ahead to see if they could handle a 16×24 size print job. I was assured they could so off I went. Silly me. I didn’t ask the name of the person who answered the phone. When I got to the store the person behind the counter said they can’t make copies that large and suggested that I was making up the story that they could. «Can you tell me who you talked to? None of our people would ever say that.»
Third (and probably last ever) visit, I stopped in to pick up some IRS 1099 forms for my business. This is a standard form that virtually every stationery store has in stock in January every year. Except this one. «We’re too small to carry tax forms.»
Fortunately there’s a Staples Copy & Print store about 3 miles west that is also an office supply convenience store, but guess what? They have the ability to print 16×24’s from pdf’s and have a full supply of 1099’s.
The only good thing about the store is they have their own lot with, maybe, 10 or so spaces. I doubt that they’ll even need all those spaces so it makes a great overflow for the public library across the street that always has a parking problem.

The old Office Depot around the corner used to be so much bigger. This was such a tiny store and didn’t offer much in the way of furniture or computer items. They seemed to focus more on copy and small stationary items. Great if you need pens or post its, but if you want to buy new computers or office furniture, your better off shopping online.

Really slow disoriented staff. Every time. they come up with a excuse of being a new store. It is impossible that they have no idea how to run a store.
1 person on register.
1 person on shipping
1 person on printing
2 people on the floor.
I guess they do not follow the recipe.
THE WORST SERVICE EVER.