Bank of America

Friendly and helpful customer service. This guy Raphael helped me today and he was very nice.

Had to file a claim for 90 bucks they went ahead and reveresed my claim made me negative in my account because they have there people doing sh*t on their investigation. After having 2 witnesses and a receipt they told me its not good enough. Reversed the transaction and made me go negative and gave me a fee. These people are freaking thieves

A bank is a service provider so I think some people that work here don’t have that clear.
Went to get a simple letter from them stating that I’ve been their loyal client for more than 5 years and their answer was that they don’t provide such letter (talked to 2 people on the customer service area). There were three people doing nothing but I think because I came 15 minutes before their closing time, they were not up to help me.
Interesting thing is that the same document was provided by another BoFA branch (and I told them this) without any complications but I needed an updated version.
At the end of the day we the clients are the ones that sustain your business and you should be able to help.
I ended up calling the customer service line and their service was really good, and I’ll be getting the letter in 5 days.
Conclusion is this office team needs better customer service training. I will never come back to this branch.

The worst bankers are here, they just want to open a new accounts for you and no consider it’s good for you or not. I had more than 3 times problem with them. I will close all my accounts with them (bank of America) and I’m so tired of working with them. No more headaches!!!
And I recommend you to open your account on the other banks…

The people that work here are nice however their system is by far the most unlogical system i have dealt with. I called a month ago for a safety deposit box and was told that the soonest i can get one is next month (nov) so i called the first week of nov and was told nothing was available… it is now the 19^th of nov and i still havent heard from anyone so i called. again nothong available. i than asked to be placed on a list and someone tells me they do not have a waiting list it is first come first serve meaning if I have been waiting for 2 months and someone just so happens to walk in they will get the box i have been waiting for. so basically i have to call everyday till i get one… thats ridiculous!

I love Bo of A. I’ve really never had a bad experience in any of the banks. First time here and smooth sailing in and out in no time!
Other than that, B of A has been my bank since 1995 and I get great service from the customer service and tellers.

Always always always always always always a line 20 people long
I hate this branch’s guts

Waited 20 minutes in line. Literally 25 people in line with 3 tellers. People screaming like its a nightclub

location of this bank of america is good they have 3 ATM’s outside plus 2 drive trough ATM’s, other than that its a old building and some of the bankers inside are not very helpful and sometimes their check printing machine is broken o_​O
they have a large parking lot so its easy to find parking so thats a plus

They have a very good customer service that speaks English Spanish and Hebrew probably some other languages as well The working pretty fast in order to help.
You can feel that they are helping you solving problems.

I’ve been banking with Bank of America since 2008 and sadly when I move to Encino/​Tarzana area.
This is the only branch that is near me I can tell you I’m usually very disappointed when I walk in there I feel like a third class citizen if your not from Israel or Persian. They have some of the worst customer service of any bank I been in my life.
I’ve actually been thinking of changing banks just because how much I dread going into this bank.

Worst business Banking ever. Assistant manager was not help full. Then a teller stepped up after 12 non business Customers were helped before the business account. I am not liking this branch

I prefer to just do the banking outside at the ATM. I avoid going inside at all costs.
There used to be a sign in sheet, if you needed customer, but they got rid of it.
So, you go in and wait, and no one wants to acknowledge you, then you go up to someone who pretends they’re working as quick as they can to get to you, but that’s not true.

Celin very disappointing !!! The worst bank with most ridiculous policies!!! I have the worst experience with this bank! I deposited 2 checks in my account and after 3 days they got cleared and after 2 more days the bank returned the checks and applied several kind of fees right away and when i go to my banker Celin she doesn’t give a shit !!! And she didnt try anything to help me or fix the problem the only thing she said was i cant do anything this is not our responsibility ! So if its not yours who else’s is !!! Celin was so disappointing and not caring today and like always !!! They never tried to help me before too ! Just the worst customer service and worst bank ever !!! I just lost $ 3000 today and got over drafted and Bank of America is happy because of all the fees they can apply to my account! Never work with this bank again! And i suggest u the same!

Not the most convenient in and out.
Lots of parking spaces but if you want the drive thru its on the side. One lane with two ATM. West side of the building. There are also two regular ATMs on the back side of the building.

I use this bank off and on. I usually do not like going inside because it is never clear who I get. Maybe because it is not my local bank, or maybe because the employees here are somewhat blasé.
It is a bank, so if you need to go in, you should. They do have many tellers, and the lines are not long.
Although I must share that customer service is not their forte. Once they made me fill out papers, unnecessarily made me wait, and then said they can’t help me.
They do have plenty of parking, and dealing with the ATMs is a blessing sometimes, with their non-​human, non-​biased approach. So I go often for the ATM experience!

People are nice, but INCOMPETENT.
We came to the bank because we had been scammed by a BoA customer who was using a fake identity and was receiving large amounts of money from his victims. Branch members confirmed that illegal money was being wired into this person’s account, and even read us the names of some of the other victims and showed us the criminal’s fraudulent signature.
However, BoA would not acknowledge this as fraud and instead reached out to the criminal, informing him that we had reported him and asking him to the return the money to us. The criminal had access to our personal information and this put us in grave danger. How’s that for idiot?
To top it off, the branch manager, Rita Castro, was extremely unprofessional and made claims that she later denied and PROMISES that she completely failed to follow through with. This experience was draining, disappointing, MISLEADING, and reflects very poorly on BoA leadership.
We also spent roughly 5 hours total on the phone with various BoA «supervisors». All of them equally unsympathetic and unwilling to help. Also seemingly confused.
In the end, the bank allowed the criminal to go on with his conning, and we received ZERO reconciliation. This bank has no business ethics.
If I were rich, I would have sued.
All in all, confirms why BoA is one of the most morally flawed banks.

I give it ‘Woohoo! As good as it gets!’ (5 stars), because concidering it’s a bank, it really is as good as it got for me.
When I got a smile from an employee it really meant, so far, that he/​she was keen on helping resolve a problem or refund a doubtful NSF charge.
Hope their 5 stars continu to shine for me, for other clients and eventually (Karmic) also for them.

HORRIBLE CUSTOMER SERVICE.
Tried to deposit a check to a NYC account and the customer rep wouldn’t take the deposit. So apparently, if you deposit an out of state check, it’s a different deposit slip which I had… but i guess you have to put the state code next to the account number. Rep (wish I got his name) was totally rude and refused to deposit the check. Anyways, had to cause a big stink until the manager popped by and deposited the check.
UGH UGH UGH

***This review is for the BofA corporation as a whole, not this branch specifically***
I’ve been banking w/​BofA for over 10 years, and if I had a penny for every time Bank of America has pissed me off, I’d be a billionaire. Waking up on a Friday morning to deal w/​yet more bull$h*t from this bank is not the business. I have countless stories of how this piece of $h*t bank has screwed me over the last few years but quite frankly, I don’t have the time (or the energy) to get into all of that in detail. I will say this: Bank of America is a greedy, despicable entity that will find a way to screw you out of your money. Unilocalers BEWARE!!! Their claims department is a f*cking joke. The claims ‘resolution’ process is also a f*cking joke, if you ever get unauthorized transactions on your account you are SOL because this f*cking bank claims to have you ‘protected & covered’, but in reality they will f*ck you ’till you’re sore and leave you wondering «wtf just happened and why the f*ck am I still doing business w/​these a$$holes?!» They will make it as difficult as humanly possible to credit your money back to your account and if they don’t receive the documents they requested (not because you didn’t send them but because their fax system is all f*cked up) they will hold YOU liable and take the money right back out of your account. If you call them to ask wtf happened, they will ‘apologize’ and say that they just can’t do anything about it.
I HATE this f*cking bank w/​a passion, the day they go under will be the happiest day of my life! BofA gets –1000 stars from me!
Unilocalers: please bank elsewhere and save yourselves time, energy, and countless headaches! But most importantly, protect your $$$ & assets by not banking with them!