William P. Mack, M.D

Dr Mack was supposed to repair my upper right eyelid damaged by prior surgeries. He did not describe to me exactly what he was going to do even after I asked him to do so. As far as I am concerned, he did not repair the eye lid. I had pain in the corner of my eye from the very got go. He said at the last post operative exam tha the surgery was healin very well but he could only say about thr pain that maybe a suture had not dissolve I waited six months and the pain is getting worse. I went back to him and again he had no suggestions on how to ease the pain.
I had to wait about 50 minutes in the front waiting each and every appointment. This tells me that he does not respect his patients and I would never recommend him for eye lid surgery.
He operated October 19, 2015 and I have having pain ever since. I have an appointment with another doctor May 2^nd and hope to get some relieve.
If you take a chance for eyelid surgery, make sure to get a detailed description as to exactly what will be done and do not go to Mack.

I have visited for facials with Marcia and cosmetics with Loralee. Marcia understood my goals were aggressive and offered a treatment that got me to my goals fast. She has a lot of knowledge on peels and walked me through the process before during and for after-​care. The TCA peel that I did also came with a follow up «clean up» session to remove all the remaining debris and leave my skin in perfect condition.
Loralee is difficult to get into but is worth it! She is highly educated on the most modern techniques and current products. As soon as something new comes on the market she already knows and provides honest opinions. I also like that she doesn’t just carry one product line. She picks the best from multiple lines and doesn’t try to push hard for them either. Will be going back in the future!

Be Cautious!
I called Dr. Mack’s office from our summer home in VT to make an appointment. At that time I explained to whomever answered the phone that I had a lower blepharoplasty in January and the result on my left eye was a poor result. I also asked at this time if there was a consultation fee and I was told there would be no consultation fee. When we returned to our winter home in Apollo Beach, FL, I called once again to make certain that there would be no consultation fee, and again I was told NO CONSULTATION FEE.
Today I went for my consultation visit. An assistant entered the examining room and the first question was «what are you here for today»? After that she immediately followed up with telling me since I was there because of a failed surgery that there was a $ 250. consultation fee. I told her that if I knew there was a consultation fee in that amount I never would have made the appointment. Well she then proceeds to tell what I would need and that there was some white under my pupil etc. She is not a doctor, and the reason for the white under my pupil is because of a muscle problem with my eyes. I had a strabismus repair ten years ago and now the problem has come back and the white under both eyes appears at different times. She proceeds to take my photo even in spite of my telling her that I would have to cancel because the front office did not explain to me about what I call an outrageous consultation fee. Finally, she said she would talk to the doctor and did so. She returned and said that was their policy and so I cancelled.
I was held in the office for 54 minutes which included wait time. I should have been taken on time and after I told the assistant that I would not pay a $ 250.00 consultation feel I should have been free to leave. I suppose she thought maybe I might change my mind. It was one wasted day and not my fault!
It tells me Dr. Mack is greedy and not taking responsibility for his front office’s lack of training in making appointments. As I see it and after working as an Office Manager for a magnificent Plastic Surgeon the assistant should only have seated me and then the doctor should have come in and talked to me. The conversation would have been short because all I need is fat pad removal of one eye.
I was displeased and this is just the beginning of my opinion of Dr. Mack and will be passing the word around to many people not only in this Del Webb community on line, but on other websites and places where I have many contacts regarding my experience.

Dr Mack is awesome. Great staff and quality over quantity. I came to him after another eye surgeon (around the corner) totally messed up my eye from eye lid lifts., i was in bad shape. I had these masses in my lower lids that needed removal., he got me in very fast and helped me calm the damage down., a few days later he removed the masses. I am way better and hopefully when my eyes calm down he will fix my left eyelid that the other dr **itco left uneven. Thanks Dr Mack

I did a lot of online research before choosing Dr. Mack’s practice and it paid off. Everyone is very professional and personable, from the receptionist when I called, to the office workers to the practitioners; Dr. Mack is extremely personable and friendly. After i made my first appointment I got a welcome email with general information about the practice. I also got a phone call and text reminder a couple days before the appointment. I did not get any reminder before my next 2 appointments; not sure why they don’t do it for every time, but no biggie, I have a calendar. The website is very easy to navigate and has all the information you need. There is a main house where Dr. Mack sees patients and a separate side house where facials, massages, etc. are done; I found both to be very clean and comfortable.
Marcia, the esthetician, is amazing. I have had a lot of facials and Marcia’s is one of, if not the, best I have ever had. She was very thorough with her pre-​treatment interview and very knowledgeable with her explanation and instructions; I was completely at ease during my facials and peel and knew exactly what to expect afterwards. After my peel, I got a follow up email from Marcia to see how I was doing and a follow up appointment reminder, AND I received a hand written note in the mail thanking me for my appointment and also with the follow up appointment. That is A++ service that is not so common these days! Overall this place is organized, and really makes you feel cared for!

I’ve been going to Dr. Mack’s office for the past 2 – 3 years. He and his staff are personable, professional and very efficient with time management of patients. You never wait long once you arrive for your appointment.
Dr. Mack has a great rapport with patients. He’s concerned with any discomfort with procedures and minimizes any pain. He explains his procedures and treatments clearly and uses layman terms without a lot of medical jargon.
His skin care specialist and massage therapist, Marcia is very experienced, knowledgeable and puts you at ease right away. She offers advice for follow up appointments and products to use.