Suncoast Credit Union

I have been a member at Suncoast Credit Union for many years. While the other credit unions I am also a member of continue to offer new services along with updated innovations, Suncoast lacks this drive. They do not offer you the option to pay loan or Visa payments with any accounts other than their own. This ability has been available at the other credit unions of which I am a member for years. They also do not accept or allow transfers from other financial institutions. I have direct deposit going to another credit union, but to make a payment on an account at Suncoast, I must go to an ATM and remove the payment amount, then either use the same ATM to deposit the payment amount into my Suncoast account, or go into one of Suncoast’s branches. If I decide to deposit the loan payment amount into the same ATM which I withdrew from another institution, I can then go on the Suncoast web site and make the payment. That is, until now. I attempted to do that this morning, after going through the ATM withrawal/​deposit steps. I went back home and signed onto the Suncoast web site only to find my Visa account information has either been removed, or just isn’t being displayed at all. I called the toll free service number and the person I spoke with said there was either an error on the web site or it has been relocated to another web site. This has become so ridiculous, I wish I didn’t have a Visa account with Suncoast Credit Union now. And maybe I don’t?

Suncoast Credit Union, formerly known as Suncoast Schools Credit Union, and before that they were known as the Hillsborough County Teachers Credit Union, has a long and successful history in our region.
The credit union was originally chartered in 1934, to meet the needs of teachers working in Hillsborough County. They amended their charter in 1953 to open membership to teachers in Citrus, DeSoto, Hardee, Hernando, and Pasco counties. By 1960, membership was opened to Charlotte, Levy, Manatee, and Sumter counties as well as to all employees of schools in counties their charter extended to. And on and on went their incredible story of growth.
Suncoast is now the largest credit union in Florida with almost $ 5 billion in assets, approximately 520,000 members, and 50 branches. But those numbers keep growing as Suncoast is refurbishing some of their older branches and building new ones around the region.
This location on Hillsborough Avenue is about a mile from the Seminole Hard Rock Casino, and it houses the administrative offices for many of the divisions of Suncoast, including the Member Contact Center, and one of their branches with drive-​through and walk-​in teller services for their members.
I’ve had the pleasure of working with Suncoast for several years as they have refined and tested their overall business resiliency program in order to ensure that they will be able to prepare for, respond to, and recover from a wide variety of risks, hazardous, and vulnerabilities. As a result of that work I’ve had the opportunity to look behind the scenes at their business operations and technology network, and I am very confident that they will be supporting their membership for many more years.
Really nice folks with some extremely advanced technology solutions to help you access and manage your funds.

We had mistakenly been short paying our car loan by a whopping $ 1.83 per month… Totally our fault. BUT, instead of calling all of our contact numbers or sending us a letter, SSFCU reports this to the credit bureaus and dings my wife’s and my credit by 100 points. When called about this, they said «not our fault». I will be ending my relationship as soon as I can, and I will go with a credit union that care enough to call/​mail about things like this before killing my credit. A little human touch vs. automated calling would have solved this. All for $ 1.83/month…nice customer service!

hands down this is the best financial institution in Hillsborough County. if you are a new Resident to the area, be sure to check them out first because they offer first class service and great rates.