Springhill Suites

I will start with I am a frequent business traveler. I am in hotels virtually every week. I was Very disappointed at the lack of attention to detail with staff. I checked in with a fully prepaid reservation through ORBITZ. The front desk clerk acknowledged that the stay was prepaid and he would need a credit card for any incidentals. Being a frequent traveler I knew this to be protocol and I also know that I never have any charges so I went ahead and provided him my debit card for the $ 100 incidental deposit. Nice, courteous, polite young man. The next day I was reviewing my bank account and found that they had charged my debit card for the full amount of my already prepaid stay! ($ 910). Obviously very upset this ties up my actual usage of real funds. Although the front desk manager was very apologetic and handled getting the charge reversed I chalk this up as a poorly executed process. This won’t keep me from staying there however, it will just make me scrutinize what they do when I check in going forward.

First off, let me start by saying I am giving this hotel a 3-​star rating because everything about my 2-​night stay was fine, until I was almost checked out, noticed a couple bite marks that would at first glance appear to be mosquito bites. However, after checking out and going to my home in Orlando, more bites appeared, and I had a total of 46 bites by the next morning. By looking up information online, I could not find an explanation that would point to those bites being mosquito bites as I had first thought. The bites were in very specific patterns, and when searching for «pattern bug bites» I happened upon an article about Bed Bug bites. Out of caution, I immediately called Springhill Suites and asked that they check the room in fear that someone else might have the same issue with staying in the room. I was assured by a manager that the room would be closed for renting, and that Ecolabs would come out and check the room. When I didn’t hear back within 48 hours, I called again and spoke to the same manager who told me that her and the general manager and housekeeping manager checked the room on Monday and it was fine, with no signs of bugs. When I voiced my concerns that I felt a professional should check this out, I was told again that Ecolabs would check the room the following week and I would be emailed a «bill of health» on the room. This did not happen. So over a month later on 11÷3÷15, I called to check the status and was told by the same manager that she «forgot all about» sending me the bill of health, but would send it right away. So roughly 2.5 hours later I was emailed a receipt prepared by Ecolabs that indicated the room inspection (for bed bugs only), was done that day and that there were no sign of bedbugs. Basically I feel this was only done after my many calls to the hotel, and over a month after I had complained of multiple bites, of which some are still marking my skin. Before this incident, I have never reviewed a hotel in a bad way because I feel like stuff can happen anywhere. My reason for this specific review is that I feel the customer service in this instance was non-​existent. I have asked for a refund for my two nights stay and asked for a two nights stay at another hotel. Just the lack of response makes me question this franchise. After looking online and speaking to others who have had other (less serious) incidents at hotels, I am surprised I would even have to ask. By the way, for anyone looking to stay in a hotel, there is a website you can go to and view hotels that have had reports of bed bugs before. I will never not check this again before making a reservation, whether it’s a Motel 6 or a Marriott brand.

Rooms are clean and breakfast is included. Lovely Lauren at the front desk tends to your every need. Rates range from $ 80 to &120 depending on demand. Use the FL Resident rate for the deepest discount.
Bonus, this is closest hotel to the New Tampa Community Park softball fields next to Freedom High School.
Extra Bonus, Ciccio Cali restaurant next to Stonewood is fabulous.

My family stayed here for 7 nights in April and it was great for what we needed it for. Breakfast was basic but was good enough and free! Pool was clean. My kids liked the separate bathroom and the living area. Will return.

Friendly staff. Breakfast is excellent. Many options. Fresh fruit. Agave syrup for your waffles. Tons of toppings for yogurt & oatmeal. Seating is plentiful. Rooms are spacious. Modern design. Even has a useable fridge, microwave & bar area. A comfortable couch sitting area is divided by a half wall/​desk that has windows that slide open to make the room more open. Xcellent blackout curtains. Nice opaque rollable sunshade & windows that open. Many hotels allow tons of hallway light to ooze into your room beneath the door but not this place. A black skirt prevents excess light from leaking in. Also the mini store carries local craft beers sold by the bottle. Hotel is also very clean. Prices are a little steep on these, some are 5 $ per bottle. The negatives: narrow isle heading to the elevator bottlenecks all guests, cheap plastic ware is offered for your breakfast meal the plasticware is so cheap that the forks bend and so do the knives (not like the nice stuff Chick-​fil-​A or Wendy’s uses), not too much room in front of the elevator, key card required for pool entry, 2 slow elevators, craft beers too expensive. Overall I would recommend this hotel!

Absolutely amazing !! If you are coming to Tampa and want to stay in a amazing hotel in a nice area surrounded by nice restaurants shopping center and still tucked away for privacy and security this is the place. Amazing staff military discount clean rooms. Hospital grade sanitary no joke. Everything is ambient and beautiful beds are comfortable room is huge pool outback breakfast served daily. It is gorgeous here if you are going to Busch gardens and the water park I would definitely spend the extra couple bucks and stay here.

We drove 4 hours and planned for a late check in. We arrived around 8pm, pretty exhausted. I was very disappointed in the fact that when we arrived to our room– it hadn’t been cleaned! Coffee cups and water bottles were on the night stand, the beds were unmade, couch cushions were on the floor– I literally thought I walked into someone’s room +See pics+ It may have been a simple mistake but that’s a huge thing to miss (on the hotel’s part). The person at the front desk seemed surprised as well. He said «I thought they cleaned it!» Of course, they immediately switched rooms and we settled in for the night. The new room was clean– the bathroom was sparkling. That’s usually my one biggest area of complaint but it passed the test. I was dissapointed in the dingy carpets. Yuck-​I kept socks on the entire time. So, shortly after unpacking, I realized I needed extra sheets and I called down to the front desk. He was friendly but I was told «This isn’t a full service hotel so housekeeping isn’t available at night». Hmm… ok. Well he personally delivered the bedding to us but I later discovered I needed extra tissue and towels. I didn’t bother to ask. I watched a half hour or so of television but the signal kept pixelating. I was tired anyway so I shut off the TV and slept. The beds are descent, not too firm nor too soft. The pillows were ok. I stacked 3 for fluffiness and support. Overall, I think this is a great place to crash for a night or two. The rates are very affordable. Not sure I would spend a week’s vacation. They are lacking important amenities. I admit I’m more used to the customer service that you get in high tourism areas like south and central Florida so this is different for me.

So this is based on the TV which reads lost signal all the time. The room is nice enough and seems clean, the staff has been nice thus far but I can not watch tv because it keeps losing signal… Fix yo shit Springhill.

Hotel is a huge disappointment on this Thanksgiving Night. I specifically requested two beds and ended up in a King with a family of four a wife who is expecting. The guy behind the desk told me that the couch pulls out into a bed. As I began to make up the bed, the blanket provided was covered in black pubic hair. I went down to the desk to request a new blanket and of course, they have none. Totally disgusting and such a huge disappointment with this hotel. The Marriott brand is usually so much better than this. Never again will I stay at this hotel. I suggest the Holiday Inn, it is 100% better than this crap hole. My wife just pointed to dirty sheets. I think I may throw up. Springhill Suites, you suck!

Staff was super friendly. Went here for their annual art show, which was lovely.

Building is pretty new and updated. Our Rooms was nice espelly for the price. Close to the Theme parks. Heated Pool, no hot tub. Breakfast was yuk bad. They had hardboiled eggs. These eggs had some sort of slime inside of them. It was like a goo that streched out like crazy nothing I have ever seen before, and I come from a long line of Egg farmers. The pillows are small and pretty much suck but do look good on the bed. The shower good is glass on glass and did not 100% close and would leak water of the floor. A few «minor» issues really I would suggest this hotel for the price vs quality and location. Few much other it.

The hotel is really nice, but Lauren at the front desk is the best. She goes out of her way to make sure you do not need anything and she is willing to do whatever it takes to make a guest happy. You better keep her, she is a real asset.

I’m a fan!
Stayed 3 nights in June and the hotel is very nice, clean and the staff was super friendly. Our room was clean, comfy and I loved the décor. Bed was super comfy. Loved how the toilet was seperated from the shower and vanity. Great resturants and stores close by! The pool was clean and not crowed. Very relaxing. The breakfast was free and very good. Not just a cold breakfast but hot too and healthy. When we visit Tampa again this will be our home away from home.

I had never stayed at a Springhill Suites, but I really like the Marriott Hotel brand. All the rooms are suites. I was in a King suit. I really liked how the shower and the toilet were in two separate areas. The toilet area also had it’s own wash basin. The shower area had a wash basin as well. This is great if you are traveling with someone else. You don’t have wait for someone to get out of the bathroom, Hot breakfast was served from 6am to 10am. The usual stuff; scrambled eggs, make it yourself waffles, oatmeal, etc. The hotel was clean, and comfortable, and the front desk and housekeeping staff were all very professional and helpful. I would stay there again.

Hotel was beautiful and the bed was comfy, but the pull out was unbearable and dirty! My friend forgot her wallet when we checked out and when we came back to retrieve it $ 40 was missing from it. She filed a report, but so far there has been no resolution. I would not stay here again.

I needed a quick getaway from Miami, so I decided to go visit my brother and few friends in Tampa. High prices around spring break season, led me to look at «2 star» hotels on various travel sites. How Springhill Suites can be in the same category as some of the other 2 star hotels in the area is crazy to me. My experience staying there exceeded my expectations.
The location: SHS is tucked away in Tampa Palms, and even though reviews on Trip Advisor complained about it being close to the highway, I didn’t have any noise issues. You really don’t feel like you’re near the highway. It’s secluded, but less than a 5 minute drive from restaurants, a CVS, shopping plazas, etc.
The hotel: There is plenty of parking out front. The hotel has a modern feel inside, plenty of seating for their complimentary breakfast, an business center off the lobby, and a pool. All of the employees are friendly, and they even remembered my name when I saw them on my second day there. As far as housekeeping, there’s a little card on the desk when you check in that says you should ask them if you need anything during your stay. I think because it’s «suite» style, they may not do the rounds as often as some other hotels, and they’re like a hotel/​extended stay hybrid maybe? Whatever the case is, I asked them the morning of day 2 if they could replace the towels, and they ended up cleaning the whole room (replaced cups, new towels, made the bed, etc.). Just ask! That’s something you just don’t get at a «2 star» hotel. I haven’t even experienced that at some hotels that are rated much higher.
The room: My hotel room was huge. Most small, dumpy hotels in the area were charging $ 90 – 140 a night for this particular weekend, and this huge room at SHS was $ 126. I felt like I got such a bargain. My room had a couch, desk, and chair that was sort of separated from the bedroom area by partition above the desk. There was also a small area with a counter space for the coffee maker and ice bucket, with a mini fridge below and microwave above. Passing the partition, there was a hug king size bed, large flatscreen tv, a modern armoirer, and a slatted bench next to the window (presumably a modern luggage rack). There was also a divided bathroom. There was a toilet and sink behind a sliding door with frosted glass, and then the main part of the bathroom with the sink, large mirror, and shower behind the same kind of sliding door. Some of the rooms also have bathtubs, but they were all occupied by the time I checked in. My only wish was that there was a dresser (the tv stand only had one drawer) or a larger armoirer. It was just me, but I can imagine that families would need to get ready out of their suitcase because there isn’t much space to hang clothes or put things in drawers.
Overall: Way better value than many hotels in this area, and definitely deserves more than 2 stars on these hotel site search engines.

Rooms themselves were pretty nice: TV is widescreen, the foldout bed is comfy, and the shower and the bathroom are separated, which is always a nice touch when more than one person is staying in the room.
On the downside, service, especially housekeeping, is a little off. They finally cleaned our room on the second to last day we were there, but did not leave new towels, new cups, or really leave anything, period.
Continental breakfast was pretty good though, so there’s that.

Oh my! What can I say good about this place?
Well I only found one long black hair on my facial towel. That is a plus… There could have been many.
The internet is 233Kbps down… Might as well be sharing 56K dial-​up with all of the customers.
2130 on a Monday night and all TV Channels have ERROR on them… Super!
No internet and no TV.
There is a brand new Hampton at the SR56 exit at I-​75.
See you there next time.

Why the bad reviews? I don’t get it. We stayed here for a total of ten days and loved each and every last day of it.
Our rooms were clean, modern, and spacious. The lobby is artsy and chic looking– almost like Miami but not Miami of course.
It’s close by to many of what progressive New Tampa has to offer.
We loved their swimming pool and their workout room– both we used several times during our stay. I absolutely recommend SS for your stay if you’re ever in town.

New hotel. Clean, well lit and suites are well appointed. Seperate toilet area from shower with two lavatories. Frig. and microwave are standard. Hard wire internet with nice desk and sitting area. Beds are more comfortable than other «low priced» Marriott properties.
Friendly staff and above par breakfast as well as «store» with the usual plus some frozen foods products (entrees, etc.).
Ask for a room at the end of the hallway. not a true corner but very spacious for what you pay.