Pep Boys

I placed an online order and had the pickup location as here since it was closest to me. I didn’t get any car work done so I cant say much about their services. When I pulled up I was worried I was in the wrong place because it is just an auto body shop and not a store. I went in and they had my order all ready to go. Just picked it up and left. I got windshield wipers and unfortunately one had been opened before and the size was incorrect. I went back and they said they didn’t have any more of that brand and to go to their actual store location. It turns out that the store location deliverers it to this location for the customer to pick up. They were nice about it and said it wouldn’t be a problem to change it out. The idea was nice for the convenience, but the convenience didn’t work out since I got the wrong wiper blade. The store wasn’t too far down the road so I headed there. The staff was nice about it and didn’t give me a hard time.

Went there today for an oil change and much needed tune up. Kirk at the front was very helpful and very nice. He made some helpful suggestions and even offered for me to come back if I wasn’t able to do the task myself and they would help me out with it. I will def come back for my future oil change :)

Called to get a quote for a transmission and the guy I talked to was very rude. His name I think was Sean. He sounded as if I was bothering him calling him at his place of employment.
When I asked the cost of the transmission his exact words were, «Woo, I’m gonna have to call around for that.» I asked did he need the VIN number to search he then asked what was I needing and again I told him a transmission, ours is out. He said they would get a new one but he wasn’t sure if they could do it.
Now I’m not naïve and I have been calling around for quotes so I know what this process should be like. But I guess some people think customers don’t do their homework. It wasn’t the cost, because he couldn’t quote one and didn’t bother to take my information so that he could look around for what I needed, so maybe it was time for him to leave for the evening (I called at 5:15).
I guess I will have to go someplace else for my business.
No thanks Pep Boys.

I’m so thankful for Sean and the team at Pep Boys! They are always super helpful! Each time I’ve come here, it’s been without an appointment. They always fit me in right away. In once instance, my battery died. I then asked for all sorts of repairs and they fixed everything while I waited! During my latest visit, I told them my wiper fluid smelled funny (I had it filled at a different place) and they siphoned it out, cleaned it out, and then put in premium stuff (no charge!). 100 stars out of 5!!!

I recently had my car repaired at the pep boys at 7302 West Hillsborough. I can honestly say that this is the best experience I have ever had at a car repair facility

In short, these guys were great. I don’t usually spend time writing reviews but I felt this experience warranted it. At the counter Sean and Kirk were cool and knowledgeable guys who saved me money everywhere they could. And the tech Christopher did a great job at the hands on part of taking care of my truck. I’ll definitely be back for any further tire or mechanical needs.

Adam is the man! Fantastic service, great prices — I genuinely trust them with my car.

Made an appointment in the morning 11am for 5pm according to their policy this gives you a place in line but does not mean your car would be serviced at that time. I was told that I would have to wait till 7pm for a synthetic oil change and tire rotation as soon I showed up for my appiontment.

Great guys! Very informative and nice!

Three cheers to Manager Adam Gall and his professional team at Pep Boys! I went there to get the car checked out because it was strangely shutting off on its own and the guys there gave it a thorough check up until they found the problem. They kept me posted on what they were doing, solved the matter and finished in a timely manner. I am confident I will visit them again and I highly recommend you check them out.