MIT Computers

READ THIS NIGHTMARE BEFORE CONSIDERING REPAIR!!!
I brought in a gaming laptop I originally payed $ 1900 for simply to get the DC jack replaced. After a week in repair for a quoted two day repair time, the repair technician said my mother board was fried. They diagnosed this after performing a diagnostic test. I argued every day for a week with this technician that I dropped off a 100% working laptop except it had trouble charging. The repair technician argued with me, claimed I was lying over and over again, and quoted me an addition $ 325 for the part repair and «that might not even be the issue.» During this time, I called the corporate number, left messages, and emailed them. I never heard back (and still haven’t to this day). I fought with the technician for a week waiting for corporate to call and deal with the issue that I left a working laptop and was trying to be sold parts the technician fried in the repair. I got tired of waiting, went to the shop in person and told him I needed all the paperwork to drop off to my lawyer so he could take it from here. Within 24 hours the technician called me back and said the problem was the DC jack they replaced; apparently it was faulty and because it was bad was giving false diagnostics for my mother board. An hour after I received this call, I picked up my perfectly working laptop (nothing wrong with the mother board or any other hardware/​software!) and they threw in a discount «for all the trouble.» If I wouldn’t have spoke with my lawyer and fought so hard, they would have gotten another $ 325+ out of me for absolutely nothing. I wonder how many other people they have tried this on? I wonder how much money they have rigged out of people by fixing nothing and claiming you brought in faulty equipment? FRAUD ALERT.

**If you are thinking about going to MIT for repair, PLEASE READ THIS REVIEW: Absolute WORST experience at a computer repair store.
I dropped off two computers to MIT in October 2012:
–an old school white mac book for replacement keyboard (charge:$ 600)
–a new macbook pro for a screen replacement (charge: $ 200)
I was told that both would be complete within 1 – 2 weeks time.
1 – 2 weeks later I called to check progress… at that point they had only repaired the screen on the macbook pro. BUT had broken the glass while repairing the screen, and needed two more weeks to get the new glass in.
2 weeks later I called to check on the status of the new glass for my screen and was told they had ordered the wrong size glass. they needed two more weeks. they had still made no progress on the old school mac at that point.
and so began my calling once, twice, three times a week (most calls, and subsequent voice mails, went unanswered)/ stopping in to the store and speaking with staff weekly for the next FOUR MONTHS.
during this time, i had to relocate to san francisco, and they promised to ship out my macbook pro once the correct glass came in.
FINALLY — IN JANUARY they sent me my computer… BROKEN: It was sent to me with incorrectly sized glass and now my computer does not shut (causing the battery to drain). also, they broke the built-​in camera on my computer, and i can no longer skype with family and friends. they did not reimburse me for this.
IN FEBRUARY 2013 i called about the old school white macbook — they had made no progress. i DEMANDED a refund, and for the computer to be handed off as is. I am still waiting for my reimbursement to go through…
THIS PLACE IS HORRIBLE… I would recommend doing your research and finding a better, more efficient computer repair store– even if you pay a little more, it is worth it for the better quality service.
I really hope this helps,
Jen

The important thing is they were able to desolder out the old DC power jack and solder in a new one. The bad thing is they don’t call to tell you it will take longer than they said it would. It was supposed to take 2 days. I called 2 days later and they said they needed to order a part so it would be 2 more days. Called 2 days later and they said it would still be yet another couple days. All in all a 2 day repair took 7. No problem for me, but if this had been my work computer it would have been nice to know it was taking longer than expected. But I am only taking off one star because in the end, I just wanted someone to fix the problem, and they did, and I am thankful. The repair was $ 150, but according to this: (
) it can cost up to $ 400 for a professional to replace it normally, so I think this price really isn’t half bad. Also, the people working here are very nice.

On our way to Tampa via LA and Orlando we had some major computer issues on our flight. Outlook kept crashing and turned our trip into a tech nightmare. I Unilocaled «computer repair» while in the car heading to Tampa. After calling 5 or so places, MIT Computers was the only one opened. Keep in mind… It was 6pm and we weren’t from Tampa so we had no idea who to call. Chris seemed nice on the phone and said to come on in. We were a bit hesitant because there were no reviews. But at 6:30pm, we didn’t have much choice. However, Chris was awesome — while helping a woman from Toronto fix her phone, he helped at least four other customers who came in after us. He helped us archive our emails which was part of the problem and sent us on our way. Thanks again Chris!